Summary
Lemonaid Health is a telemedicine company that provides online access to board-certified doctors who can diagnose and write prescriptions for common medications. Learn how customers are rating this service.
Posted on Nov 25, 2019
I had some difficulty arranging a phone call when needed, but Alex was a phenomenal support agent! My issue was correctly escalated and resolved with perfect, upbeat attitude. As a customer service manager, I wish I had more agents like her!
Bottom Line: Yes, I would recommend this to a friend
Company Response from LMND Medical Group, Inc
Nov 25, 2019
Max, thank you for sharing that NP Alex did a great job of helping you with an upbeat attitude. Our whole team at Lemonaid Health aims to provide friendly, professional, and affordable healthcare online so that our patients can get the online prescriptions they need. Have a great day.
Posted on Dec 2, 2019
About two years ago I was searching for mental health services that I could afford, I had no insurance, 19 years old. I call 1 billion places crying and being an anxiety ball. I came across Lemonaid Health, at the time they did not do mental health services but they said that they had a lot of people calling and asking the same questions as myself and that she too thought that they should definitely be a part of it. She was a very nice woman. After looking through the site that day I then made an appointment to be on birth control. It was a $25 fee to have a video chat with a doctor in the video chat was about 10 minutes maybe, the doctor was amazing and answered all my questions and was very very nice. I appreciated him protecting my privacy, I was having some video difficulties and he said that he couldn’t talk any further if he couldn’t see me (this was before he saw me at all) but I appreciated that!
The reason why I am writing this review today is because I’ve been suffering with a UTI for going on three weeks now, used to have them frequently when I was younger, always severe, the only thing that would help would be antibiotics. When I was younger I did have insurance. Now that I’m a young adult I don’t have insurance. And I can’t believe that I forgot about this service, Lemonaid Health, and how cheap and easily accessible they are and I’ve been suffering for this long, LOL! I’m on the couch with a heating pad on, almost in tears, running back-and-forth to the bathroom, and then all of a sudden I just remembered about Lemonaid and I paid the $25, answered the questionnaire, two hours later the doctor messaged me and asked if it was a good time to call, I said yes (I didn’t even expect a call that night because it was 7 PM on Sunday and their website states they close at 12 PM on Sundays so I was very happy to receive a message from him!), he called me within three minutes, we talked for almost 20 minutes, which I totally appreciate because I had a lot of questions and he was very patient with me and so informative (as well as a great listener!). He said if I have any questions, any side effects, or anything else to say to you just message them and they’ll get back to me a soon as they can and that my pharmacy will have my prescription ready in the morning. Thank you Dr. T Ryder!
I’m currently seeing a psychiatrist who is an hour away for me, I am unemployed so I qualify on a sliding scale, I see him for $20 a visit for 20 minutes. And now that Lemonaid Health has mental health services, I am definitely considering choosing them over where I’m going now because Lemonaid has such great staff and caring doctors that I know I’ll be in good hands and that I won’t feel like I’m being a bother to them. On the website, they state that for $95, included: unlimited messaging! Which is unbelievable, so amazing! Where I go now there’s a patient portal where you have the ability to email/message your prescriber, but I do that and my prescriber gets angry at me when I use it to discuss the symptoms of my medications because for the last six months I’ve been trying a new different medications back-and-forth so of course I have to discuss things with him immediately when something comes up or I have a serious question.
SO, Lemonaid Health, you've outdone yourself. I will forever be a returning customer and will tell everyone about this site AND APP!
Bottom Line: Yes, I would recommend this to a friend
Company Response from LMND Medical Group, Inc
Dec 3, 2019
Mina, we're delighted we've been able to help you out in terms of UTI treatment and an online prescription for birth control. And you're right that we recently launched an online service to help Americans with depression and anxiety!
What we hear from our patients is that even if you have insurance - which tens of millions of people don't have - it can be crazy difficult to get affordable and convenient access to doctors who'll prescribe antidepressants and anti-anxiety medicines. If your commitments mean you struggle to get to a doctor's office during the working week it's even worse.
We're proud that we can now help patients across the whole of the US who experience depression or anxiety. Month after month we can adjust the medicines as needed, offer as much messaging or calls as needed, and ship the medicines we prescribe all for a fixed monthly fee.
As you point out, different meds can cause different side effects and it's important to have someone you can speak with easily help you work out the precise medicine and dosage that's right for you. Everyone's different.
Thank you so much for your review.
Posted on Dec 5, 2019
I would even give more stars. Not only is the app well designed and very easy to use, I am impressed by the quality of the service. The staff is very professional and kind. The whole process took a few hours and the drugs were sent really fast.
Amazing job! Thank you. I will for sure use it again.
Bottom Line: Yes, I would recommend this to a friend
Company Response from LMND Medical Group, Inc
Dec 5, 2019
Seif, many thanks for taking the time to tell everyone about Lemonaid Health's online doctor service. We strive to combine friendly staff, professional medical care, great technology and fast medicine delivery from our pharmacy in St Louis, Missouri, to help Americans get the convenient care they need. We're here if you need us again, sir!
Posted on Dec 17, 2019
I sought out Lemonaid when looking for help with my depression and anxiety. I took an in-detail survey to navigate the different symptoms of depression which I found helpful. Once you are ready to "see" your doctor you go to a digital waiting room and only wait about 3 minutes. The specific doctor I chatted with was very kind and made me feel at ease. He went over my condition and family history as well as explaining how things can change over time. This is a great service for those without insurance and those who don’t prefer the traditional doctor's office.
Bottom Line: Yes, I would recommend this to a friend
Company Response from LMND Medical Group, Inc
Dec 17, 2019
Many thanks for your review, Nicole. Our online service for Americans with depression or anxiety is core to our mission, and I'm pleased to hear that you felt at ease and that we explained everything. There are huge barriers for patients wanting to get antidepressants or anti-anxiety meds in the traditional healthcare system. We know a lot of our patients who come to us for help with mental health struggle to find a doctor in their local area who's able to see them at a convenient time. And understandably many people find it difficult to seek help in the first place. We hope we can continue to help you and thank you for telling others about our depression/anxiety treatment service.
Posted on Dec 16, 2019
This app is absolutely THE BEST! It is very affordable and they always get me the treatment I need faster than any local doctor ever has! On a Sunday when most places of business are closed and I feel too ill to get out of bed, Dr. Davis Liu came through! Within less than ten minutes I was able to video chat with the same doctor that I saw my first time using Lemonaid Health three years ago! I highly recommend!
Bottom Line: Yes, I would recommend this to a friend
Company Response from LMND Medical Group, Inc
Dec 17, 2019
Hi Mary, hope you're starting to feel better! That's no fun feeling ill. Thanks so much for leaving your review of the Lemonaid Health service. Dr Davis Liu is our Chief Clinical Officer so it's no surprise to hear he wowed you, and it's great that you were able to see him for a 2nd time despite the 3 year gap! It's important to Lemonaid that our team of doctors and nurse practitioners are employed full time in the team, as that permits the continuity you referred to. We're here if you need us again. Happy Holidays!
Posted on Dec 18, 2019
Finally, something good to come from the internet, haha! I couldn't be happier with this. There is no reason I should have to take hours out of my day to travel to a doc who is going to spend 5 minutes with me just for a standard prescription.
Truth be told, I probably spent more time talking to the Lemonaid doctor than I would have been able had I saw one in person. Plus, the professionalism, attention to detail, and medical acumen were better than I received from in-person visits!
I also love that the prescriptions can be sent thru my insurance. The cost of the doctor's visit is literally the same as a copay then.
My only "complaint" is that I can't do more through the ap (to be fair, the services offered are quite extensive).
Bottom Line: Yes, I would recommend this to a friend
Company Response from LMND Medical Group, Inc
Dec 18, 2019
Hi Meg, convenient and affordable is who we are! Healthcare can be crazy expensive - even with insurance - and Lemonaid Health exists to help Americans in every state get the affordable online prescriptions they need. Whether it's birth control, UTI treatment, thyroid treatment or antidepressants or anti-anxiety meds, we're here to help and our pharmacy in St Louis, Missouri is ready to ship out your meds if you don't want to pick them up at your local pharmacy. I'll pass on your feedback to Dr. Vijay Bhat who helped you out. It was his birthday this week!
Posted on Dec 26, 2019
The staff was very quick in their responses and the questionnaire didn't take long to fill out either.
Great company to place an online prescription if you don't have time to visit your doctor.
Easy to meet with a consultant and very quick in responding back.
Thanks Kimberly Hildebrant and Mark Abbott at Lemonaid!
Bottom Line: Yes, I would recommend this to a friend
Company Response from LMND Medical Group, Inc
Dec 26, 2019
Joseph, THANK YOU for writing your review of Lemonaid Health. Many of our team is based here in San Francisco, so it's great to be able to help out one of our neighbors. Our mission is to provide convenient, accessible online care and online prescriptions with a simple-to-use web or mobile app interface. We try to wow our patients with friendly service whether it's for an infection, migraine, depression/anxiety, ED meds, birth control, you name it! I'll pass on your praise to NP Kimberly and NP Mark, both of whom are based on the east coast. Happy Holidays to you, sir.
Posted on Dec 27, 2019
Lemonaid has been a lifesaver for me this last year because I have not had health insurance. I was able to video chat with a doctor or NP and get the birth control I needed easily and it was also very convenient and affordable. They also send you refills 3 months at a time and they get here very quickly. Shout out to NP Andre for helping me out. This is a great service for those who do not have insurance or do...or need convenient access to healthcare medications, etc. I would recommend Lemonaid to everyone.
Bottom Line: Yes, I would recommend this to a friend
Company Response from LMND Medical Group, Inc
Dec 27, 2019
Avery, we're so pleased we were there to help you get your birth control prescribed online and delivered to your door in Idaho. We help patients nationally and it's so motivating for our team to get feedback like yours on how Lemonaid Health is helping improve access to healthcare, for Americans with and without insurance. I've already shared your shout out to NP Andre with him -he's based in Arizona and it will make his day. Happy New Year when it arrives!
Posted on Jan 9, 2020
This service provides quick and informational help when struggling with a non-emergency issue. I, from time to time, experience UTIs and with a busy life, heading to the doctor isn’t always an option. Lemonaid has a team of helpful and friendly doctors and nurse practitioners who are ready to help. I don’t have insurance and you can’t beat the cost plus the time saved, this app is a win-win.
Bottom Line: Yes, I would recommend this to a friend
Company Response from LMND Medical Group, Inc
Jan 12, 2020
Hi Lesley, hope you're feeling better and that your UTI is history. While we're sorry to hear you had a UTI in the first place, we're happy we were there to provide the convenient care you needed. Our medical team help patients across the US get antibiotic treatment for UTIs and sinus infections, and we always try to help as fast as we can. We hope the rest of your 2020 can be UTI-free!
Posted on Jan 14, 2020
This was not only easier than any healthcare experience I’ve ever had, but also vastly more affordable. I am uninsured, and this app saved me a lot of money getting my sinus infection treated today. Dr. Bhat was very friendly, and the experience was quick and simple. Thank you so much for offering this service, it is a game-changer for me!
Bottom Line: Yes, I would recommend this to a friend
Company Response from LMND Medical Group, Inc
Jan 15, 2020
Alex! Sorry to hear about your sinus infection - hope you're feeling better now. Lemonaid aims to be affordable, quick and simple so that we can save you time and money. I'm going to let Dr. Vijay Bhat know about your feedback right now as it will get his day off to a great start. I hope you don't need sinus treatment again, but if you do, Dr. Bhat and our wider team are here for you!
Posted on Jan 21, 2020
Great service! Fast, and reliable. Had my prescription within a few hours. You won’t regret giving it a try.
Bottom Line: Yes, I would recommend this to a friend
Company Response from LMND Medical Group, Inc
Jan 23, 2020
Wayte! Thank you for telling the world that the Lemonaid Health team helped you out with great service and fast care. That's what we're here for, because millions of Americans struggle to get the care they need when they want it. Whether it's an online prescription or a lab test, our team of friendly doctors and NPs is at the ready. Have a great January.
Posted on Jan 24, 2020
I’d read a few reviews of similar online services and decided to take a chance based on the limited information available online. I quickly and easily filled in the required questionnaire and scheduled a phone consultation prior to Rx as is required by state law. The call was scheduled and executed on the same day that I placed my order. The healthcare provider with whom I spoke, Timothy Ryder, NP-C, was courteous, knowledgeable, helpful, respectful of my concerns and was incredibly personable. What might have otherwise been an uncomfortable consultation turned out to be a disarming, friendly, and informative conversation regarding my treatment and healthcare options. If only all healthcare could be this pleasant and easy.
Timothy Ryder, NP-C is a credit to his organization and to healthcare as a whole. He’s a true credit to his profession.
Terrific service! I plan to make additional inquiries regarding another concern I have that I can’t afford to waste time sitting in a germ-ridden waiting room to address.
Thanks for the great work you do!
Bottom Line: Yes, I would recommend this to a friend
Company Response from LMND Medical Group, Inc
Jan 25, 2020
Hi Kevin. You just made NP Tim Ryder's weekend with your wonderful review, sir. The Lemonaid Health team prides itself on friendly, professional and speedy service and NP Tim lives those values every day. Whether Americans have insurance or no insurance, live in the city or somewhere rural, we're here to provide them affordable convenient healthcare. Have a great weekend, sir.
Posted on Feb 13, 2020
Lemonaid Health had been a valuable resource for my prescription medicine. The MDs are very knowledgeable and helpful. This has saved me time and money. I would highly recommend! Thank you!
Bottom Line: Yes, I would recommend this to a friend
Company Response from LMND Medical Group, Inc
Feb 16, 2020
Howdy, Don. Thank you for telling us that you found our doctors knowledgeable and helpful. That's who we try to be. We aim to save our patients time and money. We offer online medical consultations nationally and our pharmacy can ship meds nationally, so we're here for everyone from Alaska to Florida.
Posted on Feb 15, 2020
I had a consult with Lemonaid this morning regarding acne treatment. The provider was courteous and professional. He did not rush off the phone with me, rather he asked multiple times if there is anything else he could do to help me. I was very impressed. And their medication delivery service is actually cheaper for me to use than going through my pharmacy with insurance. Highly recommend!
Bottom Line: Yes, I would recommend this to a friend
Company Response from LMND Medical Group, Inc
Feb 16, 2020
Hi Julia. Unrushed online medical consultations with our friendly, courteous and professional medical team is what Lemonaid's about! Our own mail order pharmacy in St Louis, Missouri, exists specifically so that we can offer our patients a cash-pay alternative to going to your local pharmacy. We hear time and time again that our cash-pay pharmacy prices are less than many people's insurance co-pay/deductible. Whether it's acne treatment, birth control or helping our patients with depression or anxiety, our team is online and ready to save you time and money.
Posted on Feb 17, 2020
Getting started with Lemonaid was easy and with no embarrassment. They were willing to work with me and made it a snap to get the medicine I needed. I would definitely recommend them and would use them again in the future. Thanks Lemonaid!
Bottom Line: Yes, I would recommend this to a friend
Company Response from LMND Medical Group, Inc
Feb 28, 2020
Darren, thanks for your kind words. 'Easy', 'no embarrassment', 'willing to work with you' are all things we love to hear about how you found your online doctor consultation with Lemonaid Health. Our own mail order pharmacy based in St Louis, Missouri, ships medicines with FREE fast delivery and transparent pricing to our patients across the country, and we're here when you need our help again. Thank you, sir.
Posted on Feb 18, 2020
I have a history of periodic UTI’s; I know my symptoms. I needed to be seen on the Sunday of a holiday weekend, and wanted to avoid waiting until Tuesday or paying a lot for a walk-in clinic. Lemonaid’s online process was easy, and the follow-up call came within the hour (even though the site said I’d have to wait significantly longer). Dr. Bhat was professional, and my Rx was sent straight to my regular pharmacy. Definitely a game-changer.
Bottom Line: Yes, I would recommend this to a friend
Company Response from LMND Medical Group, Inc
Feb 28, 2020
Hope you're feeling 100% better after your UTI, Amber. No fun to get a UTI on a holiday weekend, but that's great to hear that our co-worker Dr. Vijay Bhat helped you within the hour. Online treatment for UTIs is a service we're proud to offer, and we help women across the US each and every day.
Posted on Feb 27, 2020
This service is honestly so convenient. I get my birth control right at my door. I don’t even have to remember to request a refill, they automatically do it and notify you (in case you would like to cancel/stop the medication).
Bottom Line: Yes, I would recommend this to a friend
Company Response from LMND Medical Group, Inc
Feb 28, 2020
Hi Yulissa. Birth control delivered right to your door after a simple online consultation is the way of the future, and we're happy to do our bit to make your life that little bit easier. So many of our patients tell us that getting a prescription for birth control can be a real pain, and the lines at the pharmacy can be long. As you say, we sort your refills too without you having to do anything. You have a great day!
Posted on Mar 10, 2020
They saved me! Simple as that! I live in a small town and don't have a regular doctor. There's a walk-in clinic that I finally worked up the nerve to go to, and guess what? He said he wouldn't treat me because I'm not married. Yes, really.
I've been battling ED for years. Within minutes, Lemonaid was able to give me my manhood back. I literally was teared up. Thank you so much Lemonaid! I owe you guys big time. I'm me again!
Bottom Line: Yes, I would recommend this to a friend
Company Response from LMND Medical Group, Inc
Mar 10, 2020
It's our honor to help you, Matthew, and other patients around the US. I'm so sorry you had a terrible experience at your local walk-in clinic. But I'm glad we were able to help you when you came to us and if you got your manhood back then that's cause for celebration. May you look back on this as something that changed your life for the better. Our online treatment for erectile dysfunction is a service we're proud to offer because you're not alone in struggling to find help in your local community. Our pharmacy in St. Louis mails affordable meds in plain packaging and if there are any problems with the delivery, we'll sort it for ya.
Posted on Mar 13, 2020
This service might have saved me. I am so thankful that they made this for people like me, who might not be able to go to a physical location, and might have never gotten the help I needed.
Bottom Line: Yes, I would recommend this to a friend
Company Response from LMND Medical Group, Inc
Mar 15, 2020
Charlye, if you needed saving then we hope we could do our bit to save you. Healthcare can be a struggle to access at the best of times, but now with so many Americans at home because of Coronavirus, we know the situation is even worse than normal for a LOT of folks. Whether it helps with a UTI, a sinus infection, birth control or depression/anxiety, our medical team is here to provide care and our pharmacy team is ready to ship your meds direct to you with free fast delivery. Stay well, Charlye.
Posted on Mar 17, 2020
I absolutely love this service. I’ve had a couple of UTIs in the past, and I am always able to get treatment super fast and also affordable. Services like these make life much easier. It’s amazing that I can get the correct treatment without having to go to urgent care or emergency room. 10/10 recommend.
Bottom Line: Yes, I would recommend this to a friend
Company Response from LMND Medical Group, Inc
Mar 19, 2020
Anna, you love this service, we LOVE helping patients like yourself. 'Fast and also affordable' is who we are. Sorry to hear that you had a UTI recently. We help women across the US every day with online treatment for bladder infections. We wish we could help more patients, but the reality is that sometimes we have to advise patients wanting help for a UTI that it's in their best interest to see a healthcare professional in person for a physical examination. Stay well in these crazy times, Anna.
Posted on Mar 20, 2020
Contacted Lemonaid Health for consultation with help quitting smoking. This has been a very pleasant experience. I answered a few questions, a doctor called me, discussed what plan I action I should take. My Rx was in my mailbox in just a few days. I would recommend to anyone.
Bottom Line: Yes, I would recommend this to a friend
Company Response from LMND Medical Group, Inc
Mar 20, 2020
Kelly, congratulations on quitting smoking. That's a HUGE step so may you make it happen! Our service that helps Americans get an online prescription for stop smoking drugs is something we're really proud of. Our pharmacy team in St Louis try to ship the quit smoking meds as fast as possible, and if you've got any follow-up questions our medical team is always here to help. Stay well, Kelly.
Posted on Mar 21, 2020
Thank you Lemonaid Health for an easy, quick answer and virtual visit in the middle of a pandemic. I didn't think I would be taken care of so quickly. I was contacted by a nurse practitioner within minutes of my online submission. We discussed my symptoms and my prescription should be ready within the hour. I highly recommend Lemonaid Health.
Bottom Line: Yes, I would recommend this to a friend
Company Response from LMND Medical Group, Inc
Mar 21, 2020
Lynn, that's great that we contacted you within minutes. Our team of nurse practitioners and doctors know that the sooner we can get back to you the better, so thanks for taking the time to give us out a shout out when you and everyone have so much to think about right now. Fast, friendly and convenient online doctor care is what we strive to deliver.
Posted on Mar 21, 2020
Very easy process to get a refill on my birth control. I usually visit my doctors in December but my yearly prescription is always up in March/April. Lemonaid offers me an easy way to renew my prescription without leaving my house.
Bottom Line: Yes, I would recommend this to a friend
Company Response from LMND Medical Group, Inc
Mar 21, 2020
Easy process with friendly fast service is what Lemonaid Health's about. Thanks for giving us the opportunity to help you out with an online prescription for your birth control pills. We deliver a wide range of affordable birth control for $45 for 3 packs from our own pharmacy in St, Louis, and we now give $5 off the first shipment of your contraceptives. We organize all the refills for you so that you can focus on everything else you need to focus on. Please tell your friends how we can help them out, whether it's birth control, UTI treatment, depression/anxiety meds, and many more. Stay well, Brittany.
Posted on Mar 21, 2020
This place is legitimate! They were so fast and super helpful with all of my questions. I switched from another mail-order prescription company and I’m so happy I did. Thank you!
Bottom Line: Yes, I would recommend this to a friend
Company Response from LMND Medical Group, Inc
Mar 21, 2020
Sara, we sure ARE legit! "Fast and super helpful" - thank you for sharing that. We know you and every American out there has a choice of who you can use to get the care and online prescriptions you need. We try to differentiate through friendly attentive service and super transparent pricing. We can't compete with the marketing dollars the big guys have, but we can compete on service, and that's what we try to do. You stay well, Sara, and thanks for giving us the opportunity to help you.
Posted on Mar 24, 2020
This process was super easy and fast. I don’t have insurance and could not afford $200.00 to go to a doctor's office. This was affordable and I didn’t have to leave my house with my babies. Thank you for making my life easier!
Bottom Line: Yes, I would recommend this to a friend
Company Response from LMND Medical Group, Inc
Mar 26, 2020
Kaylyn, "super easy and fast" is music to our ears. Thank you, ma'am. We're here for our patients who lack insurance, and here for our patients who have insurance. We offer convenient affordable care if you need online prescriptions, lab tests, or fair priced medicine delivery to your door by our pharmacy team in downtown St Louis, Missouri. May you and your family stay safe in these difficult times.
Posted on Mar 24, 2020
I had a wonderful experience using Lemonaid. They got to me quickly, really understood any questions or concerns I had, and made sure I was healthy in other ways rather than the one reason for my appointment. It may take a few minutes in the online waiting room, but it was worth it. Especially for moms who might have kids running around, she now doesn’t have to load them all in the car and keep them entertained while she has her appointment. I would definitely recommend using a Telehealth service.
Bottom Line: Yes, I would recommend this to a friend
Company Response from LMND Medical Group, Inc
Mar 28, 2020
Karis, our whole team appreciates you taking the time to leave this review about Lemonaid Health. "Quick, easy, and secure" pretty much sums it up. Our medical team of doctors and NP make sure they think about what we can do to help you with your wider health, not just for the one reason why you might come to us. Whether it's recommending a blood pressure check, recommending a lab test, or many other things, we'll give you the advice we think will be helpful. Please spread the word to the moms you know!
Posted on Mar 24, 2020
Thank you for being here to help me start my quitting journey. I didn’t mind waiting only maybe 20 minutes to visit with a nurse practitioner. I’m committed to quitting cigarettes. It even caused arguments between my spouse and I. I have been motivated for a while but no other methods were enough for me. I’m glad you are here to help me do something about it to FINALLY beat smoking. I look forward to trying the medication when it comes and finally being successful. Thank you so much for the ease of service and not putting me down for not being successful with other ways. I really appreciate the comfort you give just by being there and able to help. Thank you!
Bottom Line: Yes, I would recommend this to a friend
Company Response from LMND Medical Group, Inc
Mar 24, 2020
Cinda, congratulations on making the decision to stop smoking. That's a HUGE step. It's our privilege to help you quit smoking. If you have any follow-up questions about how to take the medicines that we're shipping you from our pharmacy in St Louis, don't hesitate to reach out. Stay well, please.
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