Luminess Air

First of all, I ordered the airbrush system and the upgrade to the tanning system and they sent me this tanning refill so there was no way for me to do the tanning at all. They also sent me the wrong colors, and when I called to explain to them they were very very rude and they tell me that they wouldn’t be able to send my order for another week...when I paid for priority mail. So I should’ve got what they messed up on priority. But they were very rude about it. I paid priority because I’m leaving to Hawaii, and now I can’t use the Tanning I purchase. Because they said I gotta wait. And another thing...I did not receive the free brushes they promised me, and I didn’t receive my travel kid. When I called in my order the customer service lady forgot to add it. Not happy at all. One good thing that came out of this was my sponsor Kelly Hadden was very nice. And very helpful.

Bottom Line: No, I would not recommend this to a friend

I went to the website and chose the "on TV trial for $19.99." Thankfully, I looked at all the fine print and the price is a continued amount of $39.99 for 4 more payments so I called and spoke with Mary. She was pleasant and I asked her why this added amount was in small print and that the TV ad was fraudulent. She told me that she would tell the company what I said. I'm NOT holding my breath! My advice to all you fine ladies is to always read the small print or you will find yourself paying $139.96. NOT A GOON COMPANY as far as honesty so PLEASE, PASS IT ON!

Bottom Line: No, I would not recommend this to a friend

I placed an order in May for a trial order. I received it in a good amount of time. After opening it, I decided I did not want to go through all the preparation, so without even trying it, I closed it back up and sent it back.

I was told that, if I returned it within 30 days, I would get a full refund. Well, I waited, and looking at my bank statement, I got a refund of $1. I paid $27.94 for my order. I called customer support and was told there was no return on a trial order. Well, I got a little upset. The representative said she would have to talk to her supervisor, and after a while, I was told they would return $19.95.

So be very careful when you order, and understand that it will cost you to send it back, and you will not receive all the money you paid.

Bottom Line: No, I would not recommend this to a friend

This company is a scam. The product does not work properly...recurring charges...the company is STEALING! Even after you cancel.

Save yourself the time and MONEY...find another product.

Bottom Line: No, I would not recommend this to a friend

Once you buy it ONCE, they will charge your credit card every month for products YOU DID NOT ORDER. BE careful! This company is a total SCAM! I will have to completely close my bank account to get rid of these people.

Bottom Line: No, I would not recommend this to a friend

I signed up for the $19.95 trial. I did not care for the product so canceled 2 weeks after the 30-day trial and after they sent me two more tiny bottles of makeup. There was no option to send the machine back so I had to pay the $44.94 per month for the next three months. Since they sent me the two bottles and because I canceled, they charged me $38.95 per bottle plus $1.00 per month as well. They really take advantage of the consumer, not really what I would consider a trial and the emails keep coming from them! Steer clear unless you're really sure this is something you will use.

Bottom Line: No, I would not recommend this to a friend

Request denied for a refund of payments number 1 and 2 on my Visa after the 30-day return of unopened airbrush system with RA# written on 3 sides of the box. P.O. tracking receipt said delivered ok but I didn't keep the paperwork (worked in trucking 40 years, I should have known better - must be getting senile).

Yup, said they didn't receive and would keep billing me. Working with Visa and office of Attorney General, Consumer Protection Div P.O. Box 12548 Austin TX 78711-2548. (BBB is a joke.)

Bottom Line: No, I would not recommend this to a friend

Do not fall for this scam! We kept getting billed, even after begging to make it stop! Finally had to tell our credit card company to stop payments. Most annoying customer service people ever. I could not understand their fast-talking broken English. They will not take NO for an answer. This whole "club" thing, which I never joined is a total SCAM?

Bottom Line: No, I would not recommend this to a friend

I use it 2 times, did not like and did not go over 30 days, so I called them and they said I will get my refund back. So I send the product back and pay for the shipment and so I called back again and asked for my refund and they said no, they couldn't do it and was rude. Remember you guys said 30-day guarantee...

Bottom Line: No, I would not recommend this to a friend

I ordered Luminess "to try it" but it NEVER came.

Luminess is taking money out of my account for "membership" I never wanted. EVERY MONTH!

I tried to call, they transfer me from one number to other

Finally, they say if I return the merchandise they will stop taking money out of my bank.

I have nothing to return.

I believe this is a scam. I have to close my bank account to stop this robbery.

BEWARE.

Bottom Line: No, I would not recommend this to a friend

I had ordered this a few years ago and probably a total of three months I got to use that due to the sprayer part of the style pen is defective. I had ordered a new one and that went defective. Then I called to order another one and had to pay like $30 to order another so I haven’t used it. I loved it but due to all the defective style pens I cannot use, so I give this a thumbs down due to that problem. Why I have something when you can’t use it?

Bottom Line: No, I would not recommend this to a friend