Luminess Air

I placed an order in May for a trial order. I received it in a good amount of time. After opening it, I decided I did not want to go through all the preparation, so without even trying it, I closed it back up and sent it back.

I was told that, if I returned it within 30 days, I would get a full refund. Well, I waited, and looking at my bank statement, I got a refund of $1. I paid $27.94 for my order. I called customer support and was told there was no return on a trial order. Well, I got a little upset. The representative said she would have to talk to her supervisor, and after a while, I was told they would return $19.95.

So be very careful when you order, and understand that it will cost you to send it back, and you will not receive all the money you paid.

Bottom Line: No, I would not recommend this to a friend

This company is a scam. The product does not work properly...recurring charges...the company is STEALING! Even after you cancel.

Save yourself the time and MONEY...find another product.

Bottom Line: No, I would not recommend this to a friend

Once you buy it ONCE, they will charge your credit card every month for products YOU DID NOT ORDER. BE careful! This company is a total SCAM! I will have to completely close my bank account to get rid of these people.

Bottom Line: No, I would not recommend this to a friend

I signed up for the $19.95 trial. I did not care for the product so canceled 2 weeks after the 30-day trial and after they sent me two more tiny bottles of makeup. There was no option to send the machine back so I had to pay the $44.94 per month for the next three months. Since they sent me the two bottles and because I canceled, they charged me $38.95 per bottle plus $1.00 per month as well. They really take advantage of the consumer, not really what I would consider a trial and the emails keep coming from them! Steer clear unless you're really sure this is something you will use.

Bottom Line: No, I would not recommend this to a friend

Request denied for a refund of payments number 1 and 2 on my Visa after the 30-day return of unopened airbrush system with RA# written on 3 sides of the box. P.O. tracking receipt said delivered ok but I didn't keep the paperwork (worked in trucking 40 years, I should have known better - must be getting senile).

Yup, said they didn't receive and would keep billing me. Working with Visa and office of Attorney General, Consumer Protection Div P.O. Box 12548 Austin TX 78711-2548. (BBB is a joke.)

Bottom Line: No, I would not recommend this to a friend

Do not fall for this scam! We kept getting billed, even after begging to make it stop! Finally had to tell our credit card company to stop payments. Most annoying customer service people ever. I could not understand their fast-talking broken English. They will not take NO for an answer. This whole "club" thing, which I never joined is a total SCAM?

Bottom Line: No, I would not recommend this to a friend

I use it 2 times, did not like and did not go over 30 days, so I called them and they said I will get my refund back. So I send the product back and pay for the shipment and so I called back again and asked for my refund and they said no, they couldn't do it and was rude. Remember you guys said 30-day guarantee...

Bottom Line: No, I would not recommend this to a friend

I ordered Luminess "to try it" but it NEVER came.

Luminess is taking money out of my account for "membership" I never wanted. EVERY MONTH!

I tried to call, they transfer me from one number to other

Finally, they say if I return the merchandise they will stop taking money out of my bank.

I have nothing to return.

I believe this is a scam. I have to close my bank account to stop this robbery.

BEWARE.

Bottom Line: No, I would not recommend this to a friend

I had ordered this a few years ago and probably a total of three months I got to use that due to the sprayer part of the style pen is defective. I had ordered a new one and that went defective. Then I called to order another one and had to pay like $30 to order another so I haven’t used it. I loved it but due to all the defective style pens I cannot use, so I give this a thumbs down due to that problem. Why I have something when you can’t use it?

Bottom Line: No, I would not recommend this to a friend

When I ordered this and got it in the mail and was able to find time to read everything, come to find out they will take money out of your account each month. It stated a buck or two. So I tried it out and it did not do what it stated. I called them and they told me to watch the video where I already did. I told them I did not like the product and they wanted me to send it back. At that time I did not have the return items they said would be in the box.

Needless to say, I told them NOT to touch my account for I am on Social Security only. Found out just today they took out $100.00 for this.

Don't but this stuff, it doesn't work like they said it would!

Bottom Line: No, I would not recommend this to a friend

I have been trying for days to find info about returns. I see nowhere on the site or that pitiful app (that really needs some attention) if it's on the site I am totally overlooking it. Can't return if I can't find the info. Do not like this system AT ALL! Can't get thru when calling either. I guess I'm stuck with this crap and will be charged more sometime soon! Total false advertising! One time fee of $29.99 now you want more! Total BS! DO NOT WASTE YOUR MONEY/TIME on this crap! Rating of zero stars is not an option.

Bottom Line: No, I would not recommend this to a friend