Luminess Air

Luminess Air

Overall Rating

1.6

282 Customer Reviews

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Summary

The Luminess Air airbrushing system lets you create a flawless makeup look at home. However, high prices and an unclear “rent to try” program might be a reason to stay away.

Pros

  • Customer reviews indicate the product works as described for applying makeup
  • Lots of makeup types and shades to choose from
  • Long-lasting coverage when used correctly
  • Can be more subtle than traditional makeup

Cons

  • Makeup containers are small, expensive compared to competitors
  • It takes time to perfect the application technique
  • “Rent To Try” pricing system tricks many people
  • Difficult to get refunds

Customer Reviews

1.6 Stars out of 282 Reviews
5 Star:10% 4 Star:2% 3 Star:0% 2 Star:6% 1 Star:79%
15% Recommend This Company
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Posted on Sep 12, 2018

Love it

By Casey L., Southwest, VA, Verified Reviewer

I previously ordered the basic system one year ago and everything was explained to me by the rep. I actually love the product, and since using it, I can't stand the old makeup I used, it's so thick and caked. Luminess is lightweight and does minimize the appearance of aging. I love the bronzer in the summer I can add to the foundation without having to buy extra summer foundation. It's so quick and easy.

I just last week decided to purchase the pro systems since my daughter wanted to have her own system. It is a little pricey, but you get what you pay for. The bottles do break easily, but the website clearly tells you to not close tightly to just twist cap to seal bottle. If you research the website, it does tell you of the full price, and they do work with people as far as monthly payments.

I can't speak for any return or refund because I've never had to return anything. My original system still works great and is easy to clean. If it starts sputtering, there are instructions to take apart the clean needle, or you can replace the needle. I hope this helps someone because even though I've used this for a long time, after reading these reviews, I almost got scared of my last order. I know there can't be a system perfect for everybody, but a lot of the reviews are solely because of cost, but my product has lasted a long time and is definitely worth the price. With this I pray the new system is just as good.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 14 People Have Voted

Posted on Sep 19, 2018

Happy customer!

By Lennie C., Arizona, Verified Reviewer

I had to return my Luminess before my 30 days was up, simply because I lost my job. My rep "Ivy" was so understanding and really sweet. I will be using Luminess Air in the future. I just want to say that I have found, for the most part, people are understanding and willing to work with you. I was prepared to accept responsibility if I owed them anything. I was very happy that I did not.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 9 People Have Voted

Posted on Oct 9, 2018

Very happy with product

By Debbie B., Florida, Verified Reviewer

I've enjoyed using this system and will continue to purchase the product. I just got this system in July, and after a rough start (because I am clumsy!), I got the hang of it - I use just a light coverage, and love applying the blusher via the airbrush, as it goes on smoothly and looks natural, per my VERY critical BFF. I am 65 so do have challenging texture to apply regular foundation and blusher to, and haven't even worn makeup on my face because of that.

I had a broken bottle tip, which was quickly replaced. Then the color I initially chose didn't work well - they sent, per the written agreement, two new colors, which are just right.

I initially have paid a total of $152 for the system. I am also in the "Club," which saves me around 60% on purchases, and I don't have to have a scheduled "every 60 days" shipment. I set the auto-ship for every 4 months, then I can call and change the dates as I want.

So, I am one of the happy campers. I only decided to buy from Luminess because they have been around for a very long time. I'm sorry for those who have not had a good experience.

AND, I'm not a paid advertiser. LOL!

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 23 People Have Voted

Posted on Oct 13, 2018

Great products and awesome customer service and support!

By Tina G., Chincoteague Island, VA, Verified Reviewer

I love this system. Those who aren't happy, need to understand that anything new requires practice.

Miss Amber at their Corporate Office, has been helpful, patient, and knows their products extremely well. And her customer support is exceptional! As well as Miss Sharon, a manager, which was also well versed in her Corporate products. Kudos to Luminess for an awesome product!

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 8 People Have Voted

Posted on Nov 5, 2018

Luminess Air Mystic foundation

By Francesca O., Florida, Verified Reviewer

I love, love my Luminess Air Mystic foundation. Initially, there is a learning curve. However, once you get the hang of it, WOW! Compliments will follow. Two tips I would like to share as I've used the system for years now are 1. Keep your stylus clean after each use, first with a few drops of liquid eye makeup remover followed with hot tap water and 2. Purchase the little pink cap that can cover your foundation in the stylus. It's less than $5. I have purchased their fabulous tanning solution as well, best tan ever! No kidding.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 12 People Have Voted

Posted on Dec 31, 2018

Excellent

By Ann Z., Calgary, Alberta, Canada, Verified Reviewer

This airbrush system and the products/foundations are superior and water based. There’s a wide array of correcting products and color matching foundations.

Simple to remove and non-irritating. I recommend this product.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 10 People Have Voted

Posted on Jan 21, 2019

I love it!

By Maria R., Las Vegas, NV, Verified Reviewer

I don’t know what all these negative comments about, but for me, OMG! I ordered Luminess online, received EXACTLY what I ordered. The only problem was a couple of foundation bottles leaked, which they replaced ASAP. I am going to order the Luminess Silk foundation Monday, 1/21/19. I love this product. The machine is amazing.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 12 People Have Voted

Posted on Feb 12, 2019

LOVE Luminess

By Christina M., Vancouver, WA, Verified Reviewer

I saw the infomercial on TV. I ordered the Luminess airbrush kit plus a little extras. It took me a little time to get used to using the machine and the product. I watched their online videos and videos of consultants. I continue to order more and more product. I've not had any negative experiences. It takes a little bit of time to find my shade of foundation, but they are quick to send you different shades and types to help you out. I also received a couple of faulty bottles that leaked, but they sent out replacements within a week! Customer service has been very helpful. I enjoy using the system and playing with all the fun products.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 13 People Have Voted

Posted on Jun 8, 2019

Be your own judge

By Dawn B., Mississippi, Verified Reviewer

I started using Luminess about 4 years ago. I love it! I've never had an issue canceling an order or placing orders on hold for months at a time. In fact, I've even upgraded from one machine to another. I've never been charged without proper consent. Every once in a while a stylus may be faulty and they will replace it and...add a gift for your troubles. I highly recommend Luminess! Not every experience is the same.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 9 People Have Voted

Posted on Jul 29, 2019

Practice makes perfect...and I love it

By Stacey W., Florida, Verified Reviewer

I've read negative reviews and I'm shocked - initially it would take a long time to reach customer service by phone (not a quick call) BUT...the last several months, I am EXCEPTIONALLY PLEASED with consistent, personal, quality attention. I LOVE my Luminess system! When you learn how to use it correctly, and maintain it, it does exactly what it's supposed to do. I love the water-based, full coverage, lightweight product. The Final Seal product makes my makeup look fresh for up to 10 hours! (And I live in humid Florida!) Color matching is easy as I adjust by blending shades. From the Primer to Foundation, Blush Color, and Final Seal, this is my FAVORITE Foundation product. There was no misunderstanding about paying for the system: I bought a cosmetic application device with auto-ship product replenishment - you simply call them to change product and/or frequency. I use it properly every day and reorder every 3-4 months. It's a fraction of other top brand liquid or powder blend products. Luminess Air Customer Service has always resolved any issues or exchanges for me. I am freely giving this review without hesitation or incentive. If you expect a quick cosmetic fix, this isn't it. It's a beauty product system - it takes time to learn proper application. It takes me 7 minutes for my full regime.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 6 People Have Voted

Posted on Aug 6, 2019

Outstanding

By Martha P., Arkansas, Verified Reviewer

In just a few words...I got double exposure to the sun and tan-bed, I walked 5 miles a day but I didn't think anything would work. I'm just out of luck and should just accept it. Well not now that I've finally taken the plunge and got my Luminess Air brush and my friend just dropped her jaws, said all my flaws were gone. Thank you Luminess Air brush. And it covers any tats or scares you don't want seen.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 6 People Have Voted
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