Luminess Air

I originally ordered this for my daughter and I. Make sure you cover your hair and clothes, as it goes everywhere. We were able to eventually limit the makeup to our faces, but it's almost impossible to put this on evenly. We both felt like we were wearing masks, didn't hide my daughter's scar, and defined my wrinkles. Bad enough that it was $370, if you try to return it, you are responsible for return shipping, and a 20-25% restocking fee, hard to understand operators, numerous holds, etc. It took me three months to get my $290 back. And even though I canceled my account, it continued. I was sent additional shipments and billed for those. Now a year later out of the clear blue, another starter kit arrives! It has taken me three weeks once again, long holds, I am so done with this company!

Bottom Line: No, I would not recommend this to a friend

They bill you more than they say they will. Customer service is non-existent. The product did not go with skin color. They sent and billed for things not requested. This company is the worse company I have ever bought anything from. Save your money and buy makeup at Ulta or Beauty Brands or Walmart. It is so much better. Only buy from them if you want to throw money away. This company is a scam.

Bottom Line: No, I would not recommend this to a friend

In all reality, they make you pay like $150 for the machine, and the makeup comes off once you start sweating and if you're in the rain it looks like your face is melting off!

Honestly, Walmart makeup stay-on way better than this stuff, let alone they do not have your exact side they only ask if your light, medium or dark. Then they give you two bottles between whatever you picked, and the shade doesn’t match your skin tone.

Bottom Line: No, I would not recommend this to a friend

The order I placed was:

1) Incomplete, preventing me from utilizing my trial period of 30 days, which really was less than a week.

2) Missing item still has not arrived, so I'm out of time.

3) The original order was too slow to arrive, leaving me only a few days instead of the trial of 30 days to try it out.

4) The rep lied and said no additional product would be sent to me before two months, it's on its way now.

5) They do not return phone calls.

Bottom Line: No, I would not recommend this to a friend

I have had no luck for over a month now. The first machine did not work. The second machine was different, sent without tube or stylists.

I sent emails and got one reply to three. They just wanted to charge me more for the second machine, even though they sent the wrong one with me not being able to use it.

I will try again and then will be calling my credit card company to handle it and get my money back.

Bottom Line: No, I would not recommend this to a friend

They constantly overbilled my credit card and could never locate me in their records. Finally, I canceled my credit card and told them they ONLY way I would pay them is by check or Gift Card.

It really is a shame because my skin is allergic to EVERYTHING, and this stuff works wonderfully for me, but NEVER again will I let them bill me! Horrible customer service!

Bottom Line: No, I would not recommend this to a friend

Be VERY careful with this company. They will continue to bill you forever. Slimy fine print that they don't tell you about and shows up on the product. Customer service is absolutely no help, keep repeating the same rhetoric over and over!

Customer service doesn't call you back.

Trial offer is a HOAX. Don't order from them ever!

Bottom Line: No, I would not recommend this to a friend

I returned my kit with a Return Authorization number on the box and inside the box like they told me to do. Two months later, I still haven't been refunded. When I called them without the tracking number, they weren't going to refund me. Who knew I was going to need a tracking number when I had the RA number on the box. Anyway, even though I canceled, they keep sending me more makeup.

I am so furious with these people. Sounds like this is what they do all day. Shame on LUMINESS! HORRIBLE customer service and product! How do you people go to sleep at night?!

I wish there was a way I can retry these people. Does anyone know what I should do?

Bottom Line: No, I would not recommend this to a friend

I tried this product from a special offered on the sprayer and basic products. I called to say that I had an allergic reaction. The customer service (the first one) was nice and professional. He refunded my last charge of $30. Then I received a charge of $50+ from Luminess.

I called for a second time and spoke with a rude, sarcastic man. I was traveling, and they deducted that amount two more times.

I had to cancel my credit card and have received threats from Luminess daily. Currently, I have a complaint in with my bank.

If I had no skin issues, I would not have continued. I am quite adept with make-up but could not get the results they showed.

Try Christian Dior spray. Quality and honesty.

Bottom Line: No, I would not recommend this to a friend

Of course, you will be drawn to the infomercial it speaks to anyone with flaws! My makeup containers exploded both times (first order and replacement order). I thought this might be intentional, so it buys them time. Because after 30 days you are stuck with the product! I had to pay to return it, and you are not refunded all your money, so $50 later I had a two-day trial.

This machine jams easily and is not easy to clean. If you have any type of peach fuzz on your face, it will accentuate your flaws! The colors are very hard to match, and it takes a lot of makeup to even cover your skin (way more than the directions suggest) they say 2-3 drops try 20! I’m good with makeup and have never had a problem making it look natural and flawless. This is a subscription service, don’t get caught in the trap!

Bottom Line: No, I would not recommend this to a friend

I got caught up in one of these type scams about a year ago. The first bottle of stuff was dirt cheap, and the second bottle billed my credit card for $99. I returned it, no credit given.

I called customer service and told them if I didn't have credit by the next day, I would contact my State's Attorney General. I had a credit the next day and no more problems.

Don't mess with Customer Service, just tell them "I WILL contact my State's Attorney General about your fraud."

Bottom Line: No, I would not recommend this to a friend