I returned my kit with a Return Authorization number on the box and inside the box like they told me to do. Two months later, I still haven't been refunded. When I called them without the tracking number, they weren't going to refund me. Who knew I was going to need a tracking number when I had the RA number on the box. Anyway, even though I canceled, they keep sending me more makeup.
I am so furious with these people. Sounds like this is what they do all day. Shame on LUMINESS! HORRIBLE customer service and product! How do you people go to sleep at night?!
I wish there was a way I can retry these people. Does anyone know what I should do?
Bottom Line: No, I would not recommend this to a friend
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