About Luminess Air

If you’ve ever dreamed of having magazine-ready, pearlescent skin at the touch of a button, Luminess Air’s at-home makeup application airbrushing kit might pique your interest. The system promises simple setup, easy maintenance and smooth, stunning results for a one-time cost that’s on par with a spa-day package, but with a better-lasting glow.

What’s Airbrushing?

The airbrushing method of applying foundation has been popular for professional artists working in film, theater, and even special events for several decades, and is most-loved for delivering superior, blendable coverage, despite using a minimal amount of product.

It works on the same principle as spray-paint (which is actually how the method was invented! You know, long ago before they cared about stuff like dying from toxins.)

If you haven’t ever seen airbrushing in action, the best way to imagine how it works is to compare painting a wall with a brush or sponge roller, which yields thick coats of paint and uneven application, to the fine mist and even coverage you get from spray-on methods.

Each airbrushing system uses a small, pen-size tool that holds foundation in a small reservoir and gently sprays it on the skin in a spray-dot pattern, which eliminates any visible brush strokes and results in a totally natural look (providing your foundation color is a good match.)

Luminess Air Everyday System – What to Expect

This is the Luminess Air “basic kit” (not their pro version). It promises a quick and simple learning curve, and to provide buyers with everything they need to get started applying airbrushed makeup, including:

  • Compressor, stylus & nozzle
  • Two .55 oz foundations
  • Blush
  • Bronzer
  • Glow
  • Primer / Moisturizer

To order a kit, you first have to select your skin shade from five groups. The kit will then come with two different foundation shades that you can mix to achieve a natural look. Luminess offers a color match service to those who have a difficult time choosing; simply upload a recent picture and submit it through their site in order to receive suggestions for your best fit.

The Luminess site also offers a bounty of “How To” videos that walk users through everything from their first time using the device, to basic application tips and advice from professionals, as well as suggestions for mature skin.

The foundation used with Luminess Air is promoted as oil-free and great for sensitive skin. Luminess claims applying makeup with their device has the following benefits as well:

  • A delicate and flawless finish that feels like you’re not wearing makeup, with minimized wrinkles and fine lines
  • Hygienic, since your hands or brushes never touch your face
  • Light to maximum coverage that delivers the appearance of younger skin, with reduced look of blemishes, age spots, redness, large pores, and acne
  • Great for use on the face and body

Setting up the device is as simple as plugging it in, depositing foundation in the stylus’s reservoir, and pulling back a lever to begin application.

Cleaning is required after every use to avoid gunking up the system, and is accomplished by placing a few drops of water into the reservoir, and then spraying the device onto a cloth until all remaining product has been pushed through the nozzle and the spray runs clear.

Caution: Luminess Air Will Cost You

The Luminess Air Everyday system costs $199, and is available in the website’s Online Shop section. Additionally, foundation refills cost between $18 and $40, depending on the line you choose.

However, Luminess Air offers multiple models and packaged kits, and many buyers report feeling tricked or confused by the pricing scheme offered on the Luminess home page.

It’s worth noting that the site appears to offer users an upgraded kit for a 30-day trial for $19.95, however in very fine print this also appears:

“Then after 30 days when you love Luminess, it’s yours for only 5 easy monthly payments of fifty-nine dollars and ninety-nine cents when you order today!”

That is a whopping $299! And it’s unclear whether or not the initial $19.95 fee to “try” their system is deducted from your total cost.

The Luminess Air return policy promises that dissatisfied buyers can return it for a full refund within 30 days of delivery, minus shipping and handling, as well as an “initial trial cost” that isn’t fully explained in their terms.

To return a Luminess Air, the device must be thoroughly cleaned and not show any wear and tear. Returns must also be authorized by customer service before they may be sent in.

A one-year manufacturer's warranty does cover buyers if their Luminess Air breaks, but is considered void if any non-Luminess brand makeup is used.

What Are Reviewers Saying about the Luminess Air?

Luminess Air has over 300 registered complaints on the site PissedConsumer.com alone, many of which reference:

  • Difficulty returning the product and being charged the full amount
  • Negative customer service experiences
  • Not allowed to return a device that had been used
  • Unclear pricing
  • Unreasonably long shipping times (up to 4 weeks)

Unhappy buyers have also turned to Yelp, giving Luminess Air an overall rating of 1.2 out of 5 stars. Complaints include more mentions of poor customer service and potentially shady pricing:

“It's been more than 4 weeks since I've placed my order with the promise of receiving it before the holidays. Now 2 days before Christmas, several hours on hold, several threatening emails, and a dispute with my bank later, my order has finally shipped. It is expected to come January 2nd. More than 6 weeks after my original order.” Source

“The advertisement makes it seem like you can get the machine and makeup kit for $20.00. That may be unrealistically cheap, but they seem to promise that. Once you are on the phone they try to tell you it's $300.00. But they just don't tell you that, they try to go through this hokey spiel about easy payments and how they can make lower payments for you.” Source

That’s Not To Say There Aren’t Positive Luminess Air Reviews

If you’re searching for folks who have nice things to say about the Luminess Air, you don’t have to look too far – YouTube is full of tutorials where bloggers and home-beauty-buffs show their prowess with the device, although some of these are paid endorsements.

Pros and Cons of the Luminess Airbrush Makeup System

The brand lives up to its promise of providing easy-to-use, professional quality makeup and tools in its airbrush makeup system. You can choose from a wide range of makeup colors available, so it’s stress-free to find the right color range for you.

Perhaps the only concern that buyers have expressed about this product is the customer support and confusing pricing plans – both of which need some improvement. But if you’re patient enough to wait for shipping and understand what the final cost is, you might be very happy with this product.

The Verdict

Overall, the Luminess Air airbrush makeup system is priced similarly to others on the market. With their complete range of makeup, you can create a natural look that appears flawless with minimal practice.

But airbrushing kits aren’t cheap! Since there are quite a few options on the market, potential buyers interested in learning more might do best comparing a few models and brands before purchasing one.

When doing this, be sure to compare all the parts included in your kit. Also, consider the products you’ll have to use, and whether or not they meet your skin’s needs.

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91 Consumer Reviews for Luminess Air

Average Consumer Rating: 1.8
Rating Snapshot:
5 star: 12 4 star: 7 3 star: 0 2 star: 3 1 star:  69
Bottom Line: 21% would recommend it to a friend
Showing 1-11 of 91
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  • 1 out 1 people found this review helpful

    Do not buy

    • Magalia, CA,
    • May 23, 2018
    • Verified Reviewer

    In all reality, they make you pay like $150 for the machine, and the makeup comes off once you start sweating and if you're in the rain it looks like your face is melting off!

    Honestly, Walmart makeup stay-on way better than this stuff, let alone they do not have your exact side they only ask if your light, medium or dark. Then they give you two bottles between whatever you picked, and the shade doesn’t match your skin tone.

    Bottom Line: No, I would not recommend this to a friend

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  • 8 out 9 people found this review helpful

    Rip off

    • Olathe, KS,
    • May 18, 2018
    • Verified Reviewer

    They bill you more than they say they will. Customer service is non-existent. The product did not go with skin color. They sent and billed for things not requested. This company is the worse company I have ever bought anything from. Save your money and buy makeup at Ulta or Beauty Brands or Walmart. It is so much better. Only buy from them if you want to throw money away. This company is a scam.

    Bottom Line: No, I would not recommend this to a friend

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  • 8 out 8 people found this review helpful

    Total waste, pushy salespeople

    I originally ordered this for my daughter and I. Make sure you cover your hair and clothes, as it goes everywhere. We were able to eventually limit the makeup to our faces, but it's almost impossible to put this on evenly. We both felt like we were wearing masks, didn't hide my daughter's scar, and defined my wrinkles. Bad enough that it was $370, if you try to return it, you are responsible for return shipping, and a 20-25% restocking fee, hard to understand operators, numerous holds, etc. It took me three months to get my $290 back. And even though I canceled my account, it continued. I was sent additional shipments and billed for those. Now a year later out of the clear blue, another starter kit arrives! It has taken me three weeks once again, long holds, I am so done with this company!

    Bottom Line: No, I would not recommend this to a friend

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  • 13 out 13 people found this review helpful

    Misleading charges

    I purchased the product via a commercial which stated a $39 price. A month later after $42 was taken, I received my product minus the free gift (it was out of stock). A month after that a charge for $36.72 was charged to my card. I called the number and was told the product was actually $131 and the first charge wasn't the price (although it says that), it was the first payment. Of course, they refunded all my charges and gave me a 30-day free trial and if I like it I can start the three payments. This is clearly a "make you buy our product" scam.

    Bottom Line: No, I would not recommend this to a friend

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  • 13 out 15 people found this review helpful

    Rude customer service lady

    Well, my package was returned today due to that fact I had put a PO Box address on it. The system allowed it to be put there. So my package was returned. I paid for the 2-day shipping and called to get my refund. I got into an argument with the lady about getting my money back and to have another package sent. I requested a supervisor after argument. The floor supervisor said they had to receive the package back into the warehouse before they could send me my package, in meantime, they have my money and are withholding my package. Now, mind you, it takes 5 days for them to get it back to their warehouse. Why is no one looking at the orders before they are going out? They know their process and that FedEx does not deliver to PO Boxes. How am I supposed to know it's coming until the email. Really.

    Bottom Line: No, I would not recommend this to a friend

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  • 34 out 35 people found this review helpful

    Not a happy camper!

    I ordered the Luminous Air product in December, before my son's wedding. When I started working with it, I found that it required much more physical product than the two drops they recommended. The makeup was 'cakey and dry' on my skin, and after a couple of weeks, I decided it was not going to work for me. I called to return it, and the sales rep suggested I try a different type of foundation and offered to send it. She said many women like this product better, which begs the question, "why send us the first cakey product at all?"

    I tried the new make up and didn't like either the texture or the color match and decided the whole airbrush experience wasn't for me. I called to get return instructions and did exactly as they required, and asked to be discontinued as a customer. They credited my card for $42.94. Great! But the next month, another charge on my credit card. When I called, they told me my request came in too late to stop the billing (conveniently, for them).

    The next month, another billing! I called again, and the rep told me that they couldn't stop my membership without a tracking number from the shipment I sent back (they didn't tell me they needed the tracking number when I called for return information). She assured me that I wouldn't get another billing.

    Guess what? This month, another billing! I called again, and they said they have no record of me returning the product, so I needed to pay this final payment to complete the 3-month payment schedule. I gave this rep the name of the rep and the date I called the previous month, and he said, "she must have given you inaccurate information" WHAT? He said they still had no way of knowing if I sent the product back (check your warehouse!)

    I tracked my credit card statements and "no," they did not give me credit for the trial period. I don't know if they are a reputable company when they are lying to their customers. I am SO DONE with them. Very frustrated and disappointed.

    Bottom Line: No, I would not recommend this to a friend

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  • 22 out 25 people found this review helpful

    Terrible customer service

    I have never been so displeased with a company. The product does not look or work like they say. Upon returning, I had three charges on my account. I had to call and dispute for a refund. I do not recommend anyone to order this, merely on the reason that they charge your credit card even when have the product returned.

    Bottom Line: No, I would not recommend this to a friend

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  • 27 out 27 people found this review helpful

    Don't like

    • Kentucky,
    • Apr 23, 2018
    • Verified Reviewer

    I bought the first Luminess and I was very disappointed. None of the colors were right for my skin type, and it always looks blotches no matter how much I do or as little. I feel like I wasted my money and am too scared to try the new one. I am on disability and I have MS so I can't afford a new one.

    Bottom Line: No, I would not recommend this to a friend

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  • 11 out 21 people found this review helpful

    Amazing

    • Toronto, Canada,
    • Apr 22, 2018
    • Verified Reviewer

    I do not usually write reviews but feel this is an exception. I ordered the Luminess product due to health issues affecting my ability to use my hands and fingers to take so much time applying different makeup and details daily.

    Pleasingly to my surprise, the air system not only provides ease and quickness of makeup applications, it also looks and feels amazing! I get a lot of compliments and questions regarding what have I done to look younger.

    I recommend this product. I am even going to purchase one for each of my daughters.

    Bottom Line: Yes, I would recommend this to a friend

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  • 12 out 15 people found this review helpful

    Not for all skin tones

    The ease of applying is phenomenal but this isn't for my skin tone. I have mixed undertones, and they sent me pallets from every shade and skin type they had, but they didn't match.

    I didn't like that it made me unrecognizable. People weren't asking what I had done because I looked younger, I actually looked like a different person.

    If you like the matte dry look, then this is for you.

    I loved it, but it is not for me.

    Bottom Line: Yes, I would recommend this to a friend

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  • 12 out 22 people found this review helpful

    LOVE it!

    I absolutely love my airbrush system! Not only it does it stay on all day, but it also helps my other makeup stay on as well. The rest of my makeup I apply daily is store-bought, and I never have to reapply my makeup not once. My eyeliner or eye mascara doesn't run anymore and I don't have to touch anything up.

    After putting my makeup on at home, I've actually started leaving my makeup bag at home. I don't need to carry it anymore. My face looks so much better and younger. I'm a server and my job consist of being in a hot kitchen almost all day and my makeup stays in place. Women at my tables ask me all the time what kind of makeup I use. My husband used to complain about my old foundation, telling me that it looked like my makeup was caped on. Now he loves the way my makeup looks. LOL, he said he didn't care if my airbrush system cost $300, it would have been worth it.

    `If you're questioning whether to try it or not, stop and get it! It's worth every penny! You'll never go back to regular foundation again. When you do get it, I suggest watching videos on how to apply it the right way. You just feel better and prettier with this system. There's absolutely no reason not to try it.

    Thank you to the creators of this system. In your own way, you've actually helped me get thru my days easier. Not having to stop and check in a mirror to make sure everything is in place or stopping to touch anything up. I feel like I look prettier and my skin is healthier. So thank you again.

    Bottom Line: Yes, I would recommend this to a friend

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