About Luminess Air

By Autumn Yates
HighYa Staff
Updated on: Mar 31, 2017

If you’ve ever dreamed of having magazine-ready, pearlescent skin at the touch of a button, Luminess Air’s at-home makeup application airbrushing kit might pique your interest.

The system promises simple setup, easy maintenance and smooth, stunning results for a one-time cost that’s on par with a spa-day package, but with a better-lasting glow.

What’s Airbrushing?

The airbrushing method of applying foundation has been popular for professional artists working in film, theater, and even special events for several decades, and is most-loved for delivering superior, blendable coverage, despite using a minimal amount of product.

It works on the same principle as spray-paint (which is actually how the method was invented! You know, long ago before they cared about stuff like dying from toxins.)

If you haven’t ever seen airbrushing in action, the best way to imagine how it works is to compare painting a wall with a brush or sponge roller, which yields thick coats of paint and uneven application, to the fine mist and even coverage you get from spray-on methods.

Each airbrushing system uses a small, pen-sized tool that holds the foundation in a small reservoir and gently sprays it on the skin in a spray-dot pattern, which eliminates any visible brush strokes and results in a totally natural look (providing your foundation color is a good match.)

Luminess Air Everyday System – What to Expect

This is the Luminess Air “basic kit” (not their pro version). It promises a quick and simple learning curve, and to provide buyers with everything they need to get started applying airbrushed makeup, including:

  • Compressor, stylus & nozzle
  • Two .55 oz foundations
  • Blush
  • Bronzer
  • Glow
  • Primer / Moisturizer

To order a kit, you first have to select your skin shade from five groups. The kit will then come with two different foundation shades that you can mix to achieve a natural look. Luminess offers a color match service to those who have a difficult time choosing; simply upload a recent picture and submit it through their site in order to receive suggestions for your best fit.

The Luminess site also offers a bounty of “How To” videos that walk users through everything from their first time using the device, to basic application tips and advice from professionals, as well as suggestions for mature skin.

The foundation used with Luminess Air is promoted as oil-free and great for sensitive skin. Luminess claims applying makeup with their device has the following benefits as well:

  • A delicate and flawless finish that feels like you’re not wearing makeup, with minimized wrinkles and fine lines

  • Hygienic, since your hands or brushes never touch your face

  • Light to maximum coverage that delivers the appearance of younger skin, with a reduced look of blemishes, age spots, redness, large pores, and acne

  • Great for use on the face and body

Setting up the device is as simple as plugging it in, depositing foundation in the stylus’s reservoir, and pulling back a lever to begin an application.

Cleaning is required after every use to avoid gunking up the system and is accomplished by placing a few drops of water into the reservoir, and then spraying the device onto a cloth until all remaining product has been pushed through the nozzle and the spray runs clear.

Luminess Air Cost

The Luminess Air Everyday system costs $199 and is available in the website’s Online Shop section. Additionally, foundation refills cost between $18 and $40, depending on the line you choose.

However, Luminess Air offers multiple models and packaged kits, and many buyers report feeling tricked or confused by the pricing scheme offered on the Luminess home page.

It’s worth noting that the site appears to offer users an upgraded kit for a 30-day trial for $19.95, however in very fine print this also appears:

“Then after 30 days when you love Luminess, it’s yours for only 5 easy monthly payments of fifty-nine dollars and ninety-nine cents when you order today!”

That is a whopping $299! And it’s unclear whether or not the initial $19.95 fee to “try” their system is deducted from your total cost.

The Luminess Air return policy promises that dissatisfied buyers can return it for a full refund within 30 days of delivery, minus shipping and handling, as well as an “initial trial cost” that isn’t fully explained in their terms.

To return a Luminess Air, the device must be thoroughly cleaned and not show any wear and tear. Returns must also be authorized by customer service before they may be sent in.

A one-year manufacturer's warranty does cover buyers if their Luminess Air breaks, but is considered void if any non-Luminess brand makeup is used.

What Are Reviewers Saying About the Luminess Air?

Luminess Air has over 300 registered complaints on the site PissedConsumer.com alone, many of which reference:

  • Difficulty returning the product and being charged the full amount
  • Negative customer service experiences
  • Not allowed to return a device that had been used
  • Unclear pricing
  • Unreasonably long shipping times (up to 4 weeks)

Unhappy buyers have also turned to Yelp (editor’s note: the Yelp page has since bee removed), giving Luminess Air an overall rating of 1.2 out of 5 stars. Complaints include more mentions of poor customer service and potentially shady pricing:

“It's been more than 4 weeks since I've placed my order with the promise of receiving it before the holidays. Now 2 days before Christmas, several hours on hold, several threatening emails, and a dispute with my bank later, my order has finally shipped. It is expected to come January 2nd. More than 6 weeks after my original order.”

“The advertisement makes it seem like you can get the machine and makeup kit for $20.00. That may be unrealistically cheap, but they seem to promise that. Once you are on the phone they try to tell you it's $300.00. But they just don't tell you that, they try to go through this hokey spiel about easy payments and how they can make lower payments for you.”

That’s Not to Say There Aren’t Positive Luminess Air Reviews

If you’re searching for folks who have nice things to say about the Luminess Air, you don’t have to look too far – YouTube is full of tutorials where bloggers and home-beauty-buffs show their prowess with the device, although some of these are paid endorsements.

Pros and Cons of the Luminess Airbrush Makeup System

The brand lives up to its promise of providing easy-to-use, professional-quality makeup and tools in its airbrush makeup system. You can choose from a wide range of makeup colors available, so it’s stress-free to find the right color range for you.

Perhaps the only concern that buyers have expressed about this product is the customer support and confusing pricing plans – both of which need some improvement.

But if you’re patient enough to wait for shipping and understand what the final cost is, you might be very happy with this product.

The Verdict

Overall, the Luminess Air airbrush makeup system is priced similarly to others on the market. With their complete range of makeup, you can create a natural look that appears flawless with minimal practice.

But airbrushing kits aren’t cheap! Since there are quite a few options on the market, potential buyers interested in learning more might do best comparing a few models and brands before purchasing one.

When doing this, be sure to compare all the parts included in your kit. Also, consider the products you’ll have to use, and whether or not they meet your skin’s needs.

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Read 235 Luminess Air Customer Reviews and Complaints

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Average Consumer Rating: 1.6
Rating Snapshot:
5 star: 24 4 star: 7 3 star: 1 2 star: 16 1 star:  187
Bottom Line: 14% would recommend it to a friend
Showing 1-11 of 235
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  • 2 out 2 people found this review helpful

    I stopped my order last month and I get charged again for this month. I don't use it anymore.

    • Riverside, CA,
    • Sep 15, 2019
    • Verified Reviewer

    I need to stop my order because I did last month and you still took money out of my account and I don't want it anymore. Please, I canceled my subscription last month and I had money taken out of my account. I don't even use it anymore.

    Please send me back my money to my account because I canceled my subscription last month.

    Bottom Line: No, I would not recommend this to a friend

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  • 7 out 7 people found this review helpful

    Horrible!

    • Charleston, WV,
    • Sep 11, 2019
    • Verified Reviewer

    I have been trying for days to find info about returns. I see nowhere on the site or that pitiful app (that really needs some attention) if it's on the site I am totally overlooking it. Can't return if I can't find the info. Do not like this system AT ALL! Can't get thru when calling either. I guess I'm stuck with this crap and will be charged more sometime soon! Total false advertising! One time fee of $29.99 now you want more! Total BS! DO NOT WASTE YOUR MONEY/TIME on this crap! Rating of zero stars is not an option.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 4 people found this review helpful

    It's a scam

    • North Dakota,
    • Sep 10, 2019
    • Verified Reviewer

    When I ordered this and got it in the mail and was able to find time to read everything, come to find out they will take money out of your account each month. It stated a buck or two. So I tried it out and it did not do what it stated. I called them and they told me to watch the video where I already did. I told them I did not like the product and they wanted me to send it back. At that time I did not have the return items they said would be in the box.

    Needless to say, I told them NOT to touch my account for I am on Social Security only. Found out just today they took out $100.00 for this.

    Don't but this stuff, it doesn't work like they said it would!

    Bottom Line: No, I would not recommend this to a friend

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  • 7 out 9 people found this review helpful

    Sprayer

    • Dillsboro, IN,
    • Aug 30, 2019
    • Verified Reviewer

    I had ordered this a few years ago and probably a total of three months I got to use that due to the sprayer part of the style pen is defective. I had ordered a new one and that went defective. Then I called to order another one and had to pay like $30 to order another so I haven’t used it. I loved it but due to all the defective style pens I cannot use, so I give this a thumbs down due to that problem. Why I have something when you can’t use it?

    Bottom Line: No, I would not recommend this to a friend

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  • 9 out 9 people found this review helpful

    Terrible customer service

    • Dallas, TX,
    • Aug 30, 2019
    • Verified Reviewer

    The product works well. My frustration is with customer service. I have tried to delay or cancel makeup shipments (which cost about $40) because, as a retiree, I don't use makeup every day, but they still shipped 2 more bottles after assuring me the next shipment would not be sent. Return available? Nope. I now have 6 unopened bottles, which will likely take me a couple of years to use. I recently changed my credit card number, so I'm crossing fingers they won't be able to charge me and send more. It seems impossible to stop shipments. Not an honest nor responsible way to do business.

    Bottom Line: No, I would not recommend this to a friend

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  • 11 out 11 people found this review helpful

    BEWARE

    • Nevada,
    • Aug 26, 2019
    • Verified Reviewer

    I ordered Luminess "to try it" but it NEVER came.

    Luminess is taking money out of my account for "membership" I never wanted. EVERY MONTH!

    I tried to call, they transfer me from one number to other

    Finally, they say if I return the merchandise they will stop taking money out of my bank.

    I have nothing to return.

    I believe this is a scam. I have to close my bank account to stop this robbery.

    BEWARE.

    Bottom Line: No, I would not recommend this to a friend

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  • 16 out 16 people found this review helpful

    I used it and did not like it

    • Visalia, CA,
    • Aug 14, 2019
    • Verified Reviewer

    I use it 2 times, did not like and did not go over 30 days, so I called them and they said I will get my refund back. So I send the product back and pay for the shipment and so I called back again and asked for my refund and they said no, they couldn't do it and was rude. Remember you guys said 30-day guarantee...

    Bottom Line: No, I would not recommend this to a friend

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  • 17 out 17 people found this review helpful

    Horrible scam

    • Florida,
    • Aug 14, 2019
    • Verified Reviewer

    Do not fall for this scam! We kept getting billed, even after begging to make it stop! Finally had to tell our credit card company to stop payments. Most annoying customer service people ever. I could not understand their fast-talking broken English. They will not take NO for an answer. This whole "club" thing, which I never joined is a total SCAM?

    Bottom Line: No, I would not recommend this to a friend

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  • 12 out 13 people found this review helpful

    Common sense

    • Greenville, SC,
    • Aug 14, 2019
    • Verified Reviewer

    For those who have let this company continue to ACH money from their account, well, common sense would tell you to close your account and file suit for your refunds. Problem solved!

    Bottom Line: No, I would not recommend this to a friend

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  • 14 out 14 people found this review helpful

    Warning: Save your RA # and return tracking #

    • Bargersville, IN,
    • Aug 13, 2019
    • Verified Reviewer

    Request denied for a refund of payments number 1 and 2 on my Visa after the 30-day return of unopened airbrush system with RA# written on 3 sides of the box. P.O. tracking receipt said delivered ok but I didn't keep the paperwork (worked in trucking 40 years, I should have known better - must be getting senile).

    Yup, said they didn't receive and would keep billing me. Working with Visa and office of Attorney General, Consumer Protection Div P.O. Box 12548 Austin TX 78711-2548. (BBB is a joke.)

    Bottom Line: No, I would not recommend this to a friend

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  • 21 out 21 people found this review helpful

    Know what you're signing up for

    • Atlanta, GA,
    • Aug 6, 2019
    • Verified Reviewer

    I signed up for the $19.95 trial. I did not care for the product so canceled 2 weeks after the 30-day trial and after they sent me two more tiny bottles of makeup. There was no option to send the machine back so I had to pay the $44.94 per month for the next three months. Since they sent me the two bottles and because I canceled, they charged me $38.95 per bottle plus $1.00 per month as well. They really take advantage of the consumer, not really what I would consider a trial and the emails keep coming from them! Steer clear unless you're really sure this is something you will use.

    Bottom Line: No, I would not recommend this to a friend

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