About Luminess Air

By Autumn Yates
HighYa Staff

If you’ve ever dreamed of having magazine-ready, pearlescent skin at the touch of a button, Luminess Air’s at-home makeup application airbrushing kit might pique your interest. The system promises simple setup, easy maintenance and smooth, stunning results for a one-time cost that’s on par with a spa-day package, but with a better-lasting glow.

What’s Airbrushing?

The airbrushing method of applying foundation has been popular for professional artists working in film, theater, and even special events for several decades, and is most-loved for delivering superior, blendable coverage, despite using a minimal amount of product.

It works on the same principle as spray-paint (which is actually how the method was invented! You know, long ago before they cared about stuff like dying from toxins.)

If you haven’t ever seen airbrushing in action, the best way to imagine how it works is to compare painting a wall with a brush or sponge roller, which yields thick coats of paint and uneven application, to the fine mist and even coverage you get from spray-on methods.

Each airbrushing system uses a small, pen-size tool that holds foundation in a small reservoir and gently sprays it on the skin in a spray-dot pattern, which eliminates any visible brush strokes and results in a totally natural look (providing your foundation color is a good match.)

Luminess Air Everyday System – What to Expect

This is the Luminess Air “basic kit” (not their pro version). It promises a quick and simple learning curve, and to provide buyers with everything they need to get started applying airbrushed makeup, including:

  • Compressor, stylus & nozzle
  • Two .55 oz foundations
  • Blush
  • Bronzer
  • Glow
  • Primer / Moisturizer

To order a kit, you first have to select your skin shade from five groups. The kit will then come with two different foundation shades that you can mix to achieve a natural look. Luminess offers a color match service to those who have a difficult time choosing; simply upload a recent picture and submit it through their site in order to receive suggestions for your best fit.

The Luminess site also offers a bounty of “How To” videos that walk users through everything from their first time using the device, to basic application tips and advice from professionals, as well as suggestions for mature skin.

The foundation used with Luminess Air is promoted as oil-free and great for sensitive skin. Luminess claims applying makeup with their device has the following benefits as well:

  • A delicate and flawless finish that feels like you’re not wearing makeup, with minimized wrinkles and fine lines
  • Hygienic, since your hands or brushes never touch your face
  • Light to maximum coverage that delivers the appearance of younger skin, with reduced look of blemishes, age spots, redness, large pores, and acne
  • Great for use on the face and body

Setting up the device is as simple as plugging it in, depositing foundation in the stylus’s reservoir, and pulling back a lever to begin application.

Cleaning is required after every use to avoid gunking up the system, and is accomplished by placing a few drops of water into the reservoir, and then spraying the device onto a cloth until all remaining product has been pushed through the nozzle and the spray runs clear.

Caution: Luminess Air Will Cost You

The Luminess Air Everyday system costs $199, and is available in the website’s Online Shop section. Additionally, foundation refills cost between $18 and $40, depending on the line you choose.

However, Luminess Air offers multiple models and packaged kits, and many buyers report feeling tricked or confused by the pricing scheme offered on the Luminess home page.

It’s worth noting that the site appears to offer users an upgraded kit for a 30-day trial for $19.95, however in very fine print this also appears:

“Then after 30 days when you love Luminess, it’s yours for only 5 easy monthly payments of fifty-nine dollars and ninety-nine cents when you order today!”

That is a whopping $299! And it’s unclear whether or not the initial $19.95 fee to “try” their system is deducted from your total cost.

The Luminess Air return policy promises that dissatisfied buyers can return it for a full refund within 30 days of delivery, minus shipping and handling, as well as an “initial trial cost” that isn’t fully explained in their terms.

To return a Luminess Air, the device must be thoroughly cleaned and not show any wear and tear. Returns must also be authorized by customer service before they may be sent in.

A one-year manufacturer's warranty does cover buyers if their Luminess Air breaks, but is considered void if any non-Luminess brand makeup is used.

What Are Reviewers Saying about the Luminess Air?

Luminess Air has over 300 registered complaints on the site PissedConsumer.com alone, many of which reference:

  • Difficulty returning the product and being charged the full amount
  • Negative customer service experiences
  • Not allowed to return a device that had been used
  • Unclear pricing
  • Unreasonably long shipping times (up to 4 weeks)

Unhappy buyers have also turned to Yelp, giving Luminess Air an overall rating of 1.2 out of 5 stars. Complaints include more mentions of poor customer service and potentially shady pricing:

“It's been more than 4 weeks since I've placed my order with the promise of receiving it before the holidays. Now 2 days before Christmas, several hours on hold, several threatening emails, and a dispute with my bank later, my order has finally shipped. It is expected to come January 2nd. More than 6 weeks after my original order.” Source

“The advertisement makes it seem like you can get the machine and makeup kit for $20.00. That may be unrealistically cheap, but they seem to promise that. Once you are on the phone they try to tell you it's $300.00. But they just don't tell you that, they try to go through this hokey spiel about easy payments and how they can make lower payments for you.” Source

That’s Not To Say There Aren’t Positive Luminess Air Reviews

If you’re searching for folks who have nice things to say about the Luminess Air, you don’t have to look too far – YouTube is full of tutorials where bloggers and home-beauty-buffs show their prowess with the device, although some of these are paid endorsements.

Pros and Cons of the Luminess Airbrush Makeup System

The brand lives up to its promise of providing easy-to-use, professional quality makeup and tools in its airbrush makeup system. You can choose from a wide range of makeup colors available, so it’s stress-free to find the right color range for you.

Perhaps the only concern that buyers have expressed about this product is the customer support and confusing pricing plans – both of which need some improvement. But if you’re patient enough to wait for shipping and understand what the final cost is, you might be very happy with this product.

The Verdict

Overall, the Luminess Air airbrush makeup system is priced similarly to others on the market. With their complete range of makeup, you can create a natural look that appears flawless with minimal practice.

But airbrushing kits aren’t cheap! Since there are quite a few options on the market, potential buyers interested in learning more might do best comparing a few models and brands before purchasing one.

When doing this, be sure to compare all the parts included in your kit. Also, consider the products you’ll have to use, and whether or not they meet your skin’s needs.

Sign Up for HighYa Newsletter

Sign up for HighYa newsletter and get our best content delivered in your inbox as well as 3 free eBooks to help you save money and shop smarter. Enter your email below to get started!


Read 216 Luminess Air Customer Reviews and Complaints

Write a Review
Average Consumer Rating: 1.6
Rating Snapshot:
5 star: 22 4 star: 7 3 star: 1 2 star: 12 1 star:  174
Bottom Line: 14% would recommend it to a friend
Showing 1-11 of 216
Sort reviews by:

  • 3 out 3 people found this review helpful

    Unsatisfied with product and customer service

    • Rhode Island,
    • Jul 10, 2019
    • Verified Reviewer

    Did not order auto refills, found out when I checked my bank account that a product was going to be sent to me, and nowhere when you order the machine do they tell you that you have to make multiply payments for the machine. TV advertising doesn't mention it either. Tried to cancel online and you cannot do it. When you call the customer service you do not get anyone in this country, they outsource this to another country.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no

  • 4 out 4 people found this review helpful

    Do not buy, very shady business practices!

    • Texas,
    • Jul 9, 2019
    • Verified Reviewer

    While the products themselves are fine, this Luminess engages in VERY shady and dishonest business practices. The sales rep whom I talked to when purchasing the products kept reassuring me I could receive a full refund for what I paid if I returned the products within the 30-day trial period. Low and behold, when I tried to return them, they told me that my 1st payment of $57 for the trial period would not be refunded because (like some other reviewers said). I was basically paying $57 to use their products which they did not say and which was extremely deceitful of them. Salesman and company contradicted each other and tried to act like it wasn't their fault. RIDICULOUS. I can never trust this company and would never recommend anyone purchase from them.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no

  • 13 out 13 people found this review helpful

    Worst

    • Monticello, AR,
    • Jul 1, 2019
    • Verified Reviewer

    I ordered the makeup to try. The makeup made my skin sticky and within a couple of hours, it changed colors. It was horrible. Trying to return the product is horrific and expensive. It's extremely difficult to return. Keep the box it came in. To return cost twice as much as the product itself. I was not happy with this product customer service always left out the information needed to return. Use caution with customer service.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no

  • 21 out 21 people found this review helpful

    It's a scam - not $29, more like $200 - oily-greasy makeup! Zero or negative stars!

    • Maryland,
    • Jun 27, 2019
    • Verified Reviewer

    If I could give them zero stars, I would. Stay away, the makeup is horrible and will cost you hundreds of dollars.

    The TV ads are very deceptive. They spend an hour telling you it's $29 for a system, but fail to tell you that you will pay more than $200. When you start seeing large $65 deductions from your credit card EVERY MONTH, plus $30 for the oily make up EVERY MONTH and you contact them, they send you a matter of fact, sarcastic email to the effect, you should have read the fine print and have a wonderful day. They could not be bothered that they are scamming millions of dollars from people looking for solutions for skin problems and that they fail to tell you that you will be trapped paying hundreds of dollars. For them, it's about money, too bad for you the hard working consumer.

    Don't be a SUCKER like and millions of other people who find out too late!

    The make up is oily and nasty and they will send you some every month. By the time you find out that you have been had, there's no way out, YOU HAVE REALLY BEEN HAD.

    STAY AWAY! If it seems too good to be true, it REALLY is, not probable. Go to a makeup counter at your local mall and you will get better service and products for your specific skin issues, not this oily generic stuff that will cost you hundreds of dollars. This makeup is really oily and nasty and not as advertised. TOO GOOD TO BE TRUE and REALLY IS!

    They only put the positive ads on their website, so people do not see the systematic complaints from customers. I was shocked when I did some digging and realized that there were tons of people who had the same complaint, deceptive ads and disgusting makeup for hundreds of dollars and not the $29 they advertise.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no

  • 24 out 25 people found this review helpful

    SCAM

    • Dallas, TX,
    • Jun 26, 2019
    • Verified Reviewer

    Their 30-day full money back guarantee is a lie! I had to call and ask where my refund was, and they said there was no refund even though they DID receive the product. The unused makeup even when NOT opened, was not refunded. I sent everything back on the promise that the full money back guarantee was true. So after $100 on my card, I talked them into $32.00 refund. The product does not work, regardless of the distance you put from your face, it lands on eyelashes, and brows in little drops, and smears everywhere. I don't like it when companies LIE, and cheat. I will file a complaint anywhere I can find to submit one.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no

  • 33 out 34 people found this review helpful

    Scam

    • Texas,
    • Jun 20, 2019
    • Verified Reviewer

    I tried Luminess Air with the extent trial because of a wrong color. I couldn't tell the difference so I called and sent back using the RA number. Noticed that they took a total of $113.55 out my account on June 11th and 12th, 2019. They were so rude and I asked to speak to a manager and he said that she is in a meeting and will call me back in 24 to 48 hours. I sent it back on May 25th, 2019 and it was delivered on May 27th at 9:49 am. They are scammers, get your account number and just withdraw money from your bank. Had to cancel my bank card to get a new one because they don't want to give me my money back.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no

  • 27 out 28 people found this review helpful

    Do not buy Luminess Air, this is false advertisement

    I seriously believed these infomercials I was watching and believed Luminess makeup would make my face flawless, make my wrinkles less defined because that's what it showed on the infomercials. Well, that was not the case. Instead, it sunk into my wrinkles, made me look older than what I am, and I'm only 34 but it made me look like I was in my late forties, I looked awful. Luminess tried sending me out different makeup, none of the makeup matched my face, even when I would try blending different shades, nothing worked.

    I could have dealt with the shades not matching my face more than I can deal with the fact that it goes into every wrinkle and does not cover any of my blemishes unless I layer the Luminess on, which then only makes the makeup go deeper into my wrinkles, especially around my eyes, and make my pores look so large. I tried to return it and they kept suggesting different ideas so I would extend my trial. Until eventually I called back and said it's just not working and they didn't care, they said it was past my trial period and I was stuck with it!

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no

  • 32 out 32 people found this review helpful

    Fraudulent company!

    • Iowa,
    • Jun 17, 2019
    • Verified Reviewer

    I ordered this and decided I didn't need it so I returned the device. They said they never got it. Then when I called to pay for the device and stop reoccurring payments they told me they couldn't do it. I asked how much it cost and the rep told me "around $43.00". At this point, I had already paid for the device and told him to refund me the difference and stop the payments. He again told me this is not possible. WHAT A FRAUD!

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no

  • 31 out 32 people found this review helpful

    Credit card SCAM

    • Pennsylvania,
    • Jun 17, 2019
    • Verified Reviewer

    Item arrived fast without giving in to their pressure to purchase $9.95 shipping, BUT I did not authorize a recurring charge and they made extra charges against my payment method.

    Called my bank who knew about this scam. Called their 800 number (888 793-7474), Kevin, who argued for 10 minutes with a phony explanation of why they can keep charging me and why I should like it. Returned item unused, not worth the aggravation.

    Had to file an affidavit at my bank to get rid of this SCAM's repeat charge. STAY AWAY!

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no

  • 28 out 28 people found this review helpful

    Return

    • Arizona,
    • Jun 14, 2019
    • Verified Reviewer

    Every time I called to return the machine, I got hung up on. After 30 having issues to return. Scam.

    Machine sucks, doesn't work. Makeup does cover, looks caked on. Nothing at all how commercial states.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no

  • 26 out 27 people found this review helpful

    Scam

    • Las Vegas, NV,
    • Jun 11, 2019
    • Verified Reviewer

    This company is a huge scam. I paid my machine off a year ago and for a year they were still charging me saying it was for the foundation but I never received any due to me moving. From my knowledge my account was closed since I paid everything I owed to them but yet they were still taking money from me saying I was signed up for their foundation program, which I would have never done because their foundation is crap.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no

Showing 1-11 of 216

Write a Review for Luminess Air!

Share your experience to help others shop smarter & discover great products.

Write a Review