About Luminess Air

If you’ve ever dreamed of having magazine-ready, pearlescent skin at the touch of a button, Luminess Air’s at-home makeup application airbrushing kit might pique your interest. The system promises simple setup, easy maintenance and smooth, stunning results for a one-time cost that’s on par with a spa-day package, but with a better-lasting glow.

What’s Airbrushing?

The airbrushing method of applying foundation has been popular for professional artists working in film, theater, and even special events for several decades, and is most-loved for delivering superior, blendable coverage, despite using a minimal amount of product.

It works on the same principle as spray-paint (which is actually how the method was invented! You know, long ago before they cared about stuff like dying from toxins.)

If you haven’t ever seen airbrushing in action, the best way to imagine how it works is to compare painting a wall with a brush or sponge roller, which yields thick coats of paint and uneven application, to the fine mist and even coverage you get from spray-on methods.

Each airbrushing system uses a small, pen-size tool that holds foundation in a small reservoir and gently sprays it on the skin in a spray-dot pattern, which eliminates any visible brush strokes and results in a totally natural look (providing your foundation color is a good match.)

Luminess Air Everyday System – What to Expect

This is the Luminess Air “basic kit” (not their pro version). It promises a quick and simple learning curve, and to provide buyers with everything they need to get started applying airbrushed makeup, including:

  • Compressor, stylus & nozzle
  • Two .55 oz foundations
  • Blush
  • Bronzer
  • Glow
  • Primer / Moisturizer

To order a kit, you first have to select your skin shade from five groups. The kit will then come with two different foundation shades that you can mix to achieve a natural look. Luminess offers a color match service to those who have a difficult time choosing; simply upload a recent picture and submit it through their site in order to receive suggestions for your best fit.

The Luminess site also offers a bounty of “How To” videos that walk users through everything from their first time using the device, to basic application tips and advice from professionals, as well as suggestions for mature skin.

The foundation used with Luminess Air is promoted as oil-free and great for sensitive skin. Luminess claims applying makeup with their device has the following benefits as well:

  • A delicate and flawless finish that feels like you’re not wearing makeup, with minimized wrinkles and fine lines
  • Hygienic, since your hands or brushes never touch your face
  • Light to maximum coverage that delivers the appearance of younger skin, with reduced look of blemishes, age spots, redness, large pores, and acne
  • Great for use on the face and body

Setting up the device is as simple as plugging it in, depositing foundation in the stylus’s reservoir, and pulling back a lever to begin application.

Cleaning is required after every use to avoid gunking up the system, and is accomplished by placing a few drops of water into the reservoir, and then spraying the device onto a cloth until all remaining product has been pushed through the nozzle and the spray runs clear.

Caution: Luminess Air Will Cost You

The Luminess Air Everyday system costs $199, and is available in the website’s Online Shop section. Additionally, foundation refills cost between $18 and $40, depending on the line you choose.

However, Luminess Air offers multiple models and packaged kits, and many buyers report feeling tricked or confused by the pricing scheme offered on the Luminess home page.

It’s worth noting that the site appears to offer users an upgraded kit for a 30-day trial for $19.95, however in very fine print this also appears:

“Then after 30 days when you love Luminess, it’s yours for only 5 easy monthly payments of fifty-nine dollars and ninety-nine cents when you order today!”

That is a whopping $299! And it’s unclear whether or not the initial $19.95 fee to “try” their system is deducted from your total cost.

The Luminess Air return policy promises that dissatisfied buyers can return it for a full refund within 30 days of delivery, minus shipping and handling, as well as an “initial trial cost” that isn’t fully explained in their terms.

To return a Luminess Air, the device must be thoroughly cleaned and not show any wear and tear. Returns must also be authorized by customer service before they may be sent in.

A one-year manufacturer's warranty does cover buyers if their Luminess Air breaks, but is considered void if any non-Luminess brand makeup is used.

What Are Reviewers Saying about the Luminess Air?

Luminess Air has over 300 registered complaints on the site PissedConsumer.com alone, many of which reference:

  • Difficulty returning the product and being charged the full amount
  • Negative customer service experiences
  • Not allowed to return a device that had been used
  • Unclear pricing
  • Unreasonably long shipping times (up to 4 weeks)

Unhappy buyers have also turned to Yelp, giving Luminess Air an overall rating of 1.2 out of 5 stars. Complaints include more mentions of poor customer service and potentially shady pricing:

“It's been more than 4 weeks since I've placed my order with the promise of receiving it before the holidays. Now 2 days before Christmas, several hours on hold, several threatening emails, and a dispute with my bank later, my order has finally shipped. It is expected to come January 2nd. More than 6 weeks after my original order.” Source

“The advertisement makes it seem like you can get the machine and makeup kit for $20.00. That may be unrealistically cheap, but they seem to promise that. Once you are on the phone they try to tell you it's $300.00. But they just don't tell you that, they try to go through this hokey spiel about easy payments and how they can make lower payments for you.” Source

That’s Not To Say There Aren’t Positive Luminess Air Reviews

If you’re searching for folks who have nice things to say about the Luminess Air, you don’t have to look too far – YouTube is full of tutorials where bloggers and home-beauty-buffs show their prowess with the device, although some of these are paid endorsements.

Pros and Cons of the Luminess Airbrush Makeup System

The brand lives up to its promise of providing easy-to-use, professional quality makeup and tools in its airbrush makeup system. You can choose from a wide range of makeup colors available, so it’s stress-free to find the right color range for you.

Perhaps the only concern that buyers have expressed about this product is the customer support and confusing pricing plans – both of which need some improvement. But if you’re patient enough to wait for shipping and understand what the final cost is, you might be very happy with this product.

The Verdict

Overall, the Luminess Air airbrush makeup system is priced similarly to others on the market. With their complete range of makeup, you can create a natural look that appears flawless with minimal practice.

But airbrushing kits aren’t cheap! Since there are quite a few options on the market, potential buyers interested in learning more might do best comparing a few models and brands before purchasing one.

When doing this, be sure to compare all the parts included in your kit. Also, consider the products you’ll have to use, and whether or not they meet your skin’s needs.

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49 Consumer Reviews for Luminess Air

Average Consumer Rating: 2.0
Rating Snapshot:
5 star: 9 4 star: 3 3 star: 0 2 star: 3 1 star:  34
Bottom Line: 24% would recommend it to a friend
Showing 1-11 of 49
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  • Unprofessional company

    • Pennsylvania,
    • Jan 22, 2018
    • Verified Reviewer

    I had placed an order online. It was $19.95, but when I got done, the total was $26.80, so I was like okay. After I placed my order, then it said it was going to be delivered within two to three weeks, so I was looking for it in the mail. I checked my credit card statements to find out that the company refunded me the money on the 9th and I had no idea they did since they never contacted me, never said a word, and never emailed me and said we are giving you a refund. Mind you, I never called in and asked for a refund, so they refunded it on their own.

    I had called customer service to see what happened and they could not tell me why they refunded me at all. So my complaint is they never reached out to me to tell me the product I ordered is never coming in the mail and had me looking for it, and that they refunded me without me even knowing. Customer service was rude. I asked if I can talk to someone else and they said they are the only one working. I would never buy from this company ever again.

    So after I talk to customer service 11 days later, after I called, they just now sent me a copy of my refund but didn't do it the same day they sent out the refund. The company can send you an email for buying the product but not a refund, stating that you were refunded by the company that you had no knowledge of. The company is so unprofessional. What kind of company are they running here? I want to talk to the CEO and ask them "what kind of company are you running?" If I could rate zero stars, I would.

    Bottom Line: No, I would not recommend this to a friend

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  • 7 out 7 people found this review helpful

    Love products

    I recently loaned mine out and haven't seen in two weeks, so I will be purchasing another in the near future (so worth it). The coverage is nothing but a miracle. I have an autoimmune disease which severely affects my skin! I have recommended it to several people and will continue to do so because I have waited long enough for a product like this! Thank you!

    Bottom Line: Yes, I would recommend this to a friend

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  • 25 out 25 people found this review helpful

    Customer service

    • New York,
    • Jan 10, 2018
    • Verified Reviewer

    So I called Luminess about a return, and I was told that I would receive a call back within 2-3 days. Are you kidding me Luminess? That's not customer friendly, and it says a lot about your product.

    Bottom Line: No, I would not recommend this to a friend

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  • 43 out 44 people found this review helpful

    Beware of pricing and poor customer service

    • Phoenix, AZ,
    • Jan 4, 2018
    • Verified Reviewer

    First off, I love the airbrush, but I have to agree with all the other reviews below that they are not honest and upfront about the pricing. I understand there are five payments of $39.99 plus tax, but I was not aware that I was automatically being enrolled in automatic make-up shipments, and that they charged my card. Plus, you receive no receipt for the make-up order you receive.

    In addition, when I called Customer Service, the representative was very rude and cut me off when I was asking for a break down of charges. They have RUDE people answering the phone. For this, I will not buy any future make-up from them and rather order a more expensive machine elsewhere.

    Lastly, when you do place orders, the "supposed" promotional codes do not work, and they charge your credit card per item, as opposed to the total of the order, which makes it look very shady.

    Just beware of the charges, and don't be afraid to dispute the charges, once charged, with your credit card company.

    Bottom Line: No, I would not recommend this to a friend

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  • 50 out 50 people found this review helpful

    Ripoff

    I was going to order the TV offer which claimed it was $19.95 plus shipping and handling with a promo code, "TRYSILK." There was no place for the promo code, and at the end, the total was over $70.00. I DID NOT go to check out!

    Do they really need to try and rip people off?

    Bottom Line: No, I would not recommend this to a friend

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  • 69 out 72 people found this review helpful

    This is a complete rip off!

    • Clearwater, FL,
    • Dec 29, 2017
    • Verified Reviewer

    Warning, warning, warning!

    I ordered this on a Monday night and was told that it was a 30-day money back guarantee, along with a bunch of free stuff. I got it two weeks later and all I did was open the box to see what was in it, and I decided not to even use it because it reminded me of a car painter's spray gun. I never used one thing in the box.

    It was during the Thanksgiving Day week, so I held off trying to send it back. But, when I called them to get the address to send it back, I was told that I wouldn't get my money back. I would only get my money back if I didn't return it in 30 days, which would have been $150 if I decided to pay for it (for the machine). If I wanted to return the item, it was less the $39.95, and that I would have to pay for the return shipping as well. If you used it and kept it, you would be charged over $150 for it, plus the $29.95 (so much for the 30-day guarantee).

    When I sent it back, not only was I out the $29.95 for the so-called 30-day guarantee, but I had to spend another $10 for shipping to send it back. So I'm out the $39.95, and they got the whole thing back (I got nothing in return). And I never used any of it at all.

    Stay away from this junk. This is the biggest scam I've ever seen.

    Bottom Line: No, I would not recommend this to a friend

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  • 64 out 66 people found this review helpful

    Luminess

    • Texas,
    • Dec 21, 2017
    • Verified Reviewer

    Luminess is a great product, but you can get the exact same product on Amazon, just different brand name for about $50 and better customer service!

    I ordered Luminess airbrush kit on December 9th. They stuck a label with a tracking number on 12/15, and on 12/20 the product still has not shipped, and customer service could not tell me why nor when the product would be shipped and just tried to blow me off. This was to be a Christmas present that now will not make it in on time. Very disappointed.

    Bottom Line: No, I would not recommend this to a friend

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    Comments (1)
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    • Jan 12, 2018

      Nellie May

      Great info, thank you for your comments. I will definitely not be ordering from them. You mentioned finding the same thing on Amazon, any particular brands that work the same? I would like to try it but I don’t want to go through the hassle of the scam. Thank you!

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  • 80 out 80 people found this review helpful

    Total rip off company

    I ordered the product for their 30-day trial. It cost $19.99 plus shipping. When I received the product, the wand was defective and wouldn't spray. It took three days to get through to someone to help me. Another one was sent, and it took one week to get to me. It didn't work either!

    I called and the rep wouldn't listen when I told her I was totally annoyed with the product and I wanted to send it back. She kept offering free items. I've had enough of their free items. I finally got the return number and was told, it must be sent by ground and insured or I'd be responsible for any damage. It also had to be returned by the end of my trial period, even though, I had to wait another week for a new wand.

    Don't order from these people. They are truly a bunch of crooks.

    Bottom Line: No, I would not recommend this to a friend

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  • 85 out 87 people found this review helpful

    Bad company

    It was $19.95 and they charged me $46.92. When I called, I was on hold for over 30 minutes. Then the girl who answered continued to argue with me, telling me I was wrong. The charges were $29.95, plus a $10 upgrade. A $6 service fee and a $1.08 charge to verify my credit card. Lets see how long it takes me to get my money back.

    Bottom Line: No, I would not recommend this to a friend

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  • 97 out 98 people found this review helpful

    Beware! Complete rip off, terrible items missing

    • Ontario, Canada,
    • Nov 19, 2017
    • Verified Reviewer

    I ordered The Complete Stylus Kit and liquid makeup. The kit shows items included. However, the items arrived missing all the parts, leaving this purchase useless.

    I called customer service who refused to help or acknowledge issues. I spoke to Laura. She transfers me to after attempts to return are refused. No one answers and I'm disconnected.

    Yet another online ripoff with false advertising and no recourse for the consumer to receive what was paid for.

    Beware! Save your money, time and aggravation. Avoid frustration and disappointment and never purchase anything from this company.

    Bottom Line: No, I would not recommend this to a friend

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  • 102 out 104 people found this review helpful

    Fraud

    If you like a product that falls apart in first use and you like to be totally misled on product pricing, then this product is for you.

    In the advertisement, it showed a special of $49.00 that included the airbrush system and some product. I was not aware that they were going to charge my card every 15 days of added charges. In one month and seven days, I was charged $245.12. CRAZY!

    I never write reviews, but this just gets on my last nerve. After calling and complaining I am returning this crappy product for a full refund. I hope that goes without a blemish. If all goes well, I will credit Anna with good customer service. However, I will be returning the product tomorrow and won't know if they actually credited my account for awhile.

    Bottom Line: No, I would not recommend this to a friend

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Showing 1-11 of 49

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