About Luminess Air

If you’ve ever dreamed of having magazine-ready, pearlescent skin at the touch of a button, Luminess Air’s at-home makeup application airbrushing kit might pique your interest. The system promises simple setup, easy maintenance and smooth, stunning results for a one-time cost that’s on par with a spa-day package, but with a better-lasting glow.

What’s Airbrushing?

The airbrushing method of applying foundation has been popular for professional artists working in film, theater, and even special events for several decades, and is most-loved for delivering superior, blendable coverage, despite using a minimal amount of product.

It works on the same principle as spray-paint (which is actually how the method was invented! You know, long ago before they cared about stuff like dying from toxins.)

If you haven’t ever seen airbrushing in action, the best way to imagine how it works is to compare painting a wall with a brush or sponge roller, which yields thick coats of paint and uneven application, to the fine mist and even coverage you get from spray-on methods.

Each airbrushing system uses a small, pen-size tool that holds foundation in a small reservoir and gently sprays it on the skin in a spray-dot pattern, which eliminates any visible brush strokes and results in a totally natural look (providing your foundation color is a good match.)

Luminess Air Everyday System – What to Expect

This is the Luminess Air “basic kit” (not their pro version). It promises a quick and simple learning curve, and to provide buyers with everything they need to get started applying airbrushed makeup, including:

  • Compressor, stylus & nozzle
  • Two .55 oz foundations
  • Blush
  • Bronzer
  • Glow
  • Primer / Moisturizer

To order a kit, you first have to select your skin shade from five groups. The kit will then come with two different foundation shades that you can mix to achieve a natural look. Luminess offers a color match service to those who have a difficult time choosing; simply upload a recent picture and submit it through their site in order to receive suggestions for your best fit.

The Luminess site also offers a bounty of “How To” videos that walk users through everything from their first time using the device, to basic application tips and advice from professionals, as well as suggestions for mature skin.

The foundation used with Luminess Air is promoted as oil-free and great for sensitive skin. Luminess claims applying makeup with their device has the following benefits as well:

  • A delicate and flawless finish that feels like you’re not wearing makeup, with minimized wrinkles and fine lines
  • Hygienic, since your hands or brushes never touch your face
  • Light to maximum coverage that delivers the appearance of younger skin, with reduced look of blemishes, age spots, redness, large pores, and acne
  • Great for use on the face and body

Setting up the device is as simple as plugging it in, depositing foundation in the stylus’s reservoir, and pulling back a lever to begin application.

Cleaning is required after every use to avoid gunking up the system, and is accomplished by placing a few drops of water into the reservoir, and then spraying the device onto a cloth until all remaining product has been pushed through the nozzle and the spray runs clear.

Caution: Luminess Air Will Cost You

The Luminess Air Everyday system costs $199, and is available in the website’s Online Shop section. Additionally, foundation refills cost between $18 and $40, depending on the line you choose.

However, Luminess Air offers multiple models and packaged kits, and many buyers report feeling tricked or confused by the pricing scheme offered on the Luminess home page.

It’s worth noting that the site appears to offer users an upgraded kit for a 30-day trial for $19.95, however in very fine print this also appears:

“Then after 30 days when you love Luminess, it’s yours for only 5 easy monthly payments of fifty-nine dollars and ninety-nine cents when you order today!”

That is a whopping $299! And it’s unclear whether or not the initial $19.95 fee to “try” their system is deducted from your total cost.

The Luminess Air return policy promises that dissatisfied buyers can return it for a full refund within 30 days of delivery, minus shipping and handling, as well as an “initial trial cost” that isn’t fully explained in their terms.

To return a Luminess Air, the device must be thoroughly cleaned and not show any wear and tear. Returns must also be authorized by customer service before they may be sent in.

A one-year manufacturer's warranty does cover buyers if their Luminess Air breaks, but is considered void if any non-Luminess brand makeup is used.

What Are Reviewers Saying about the Luminess Air?

Luminess Air has over 300 registered complaints on the site PissedConsumer.com alone, many of which reference:

  • Difficulty returning the product and being charged the full amount
  • Negative customer service experiences
  • Not allowed to return a device that had been used
  • Unclear pricing
  • Unreasonably long shipping times (up to 4 weeks)

Unhappy buyers have also turned to Yelp, giving Luminess Air an overall rating of 1.2 out of 5 stars. Complaints include more mentions of poor customer service and potentially shady pricing:

“It's been more than 4 weeks since I've placed my order with the promise of receiving it before the holidays. Now 2 days before Christmas, several hours on hold, several threatening emails, and a dispute with my bank later, my order has finally shipped. It is expected to come January 2nd. More than 6 weeks after my original order.” Source

“The advertisement makes it seem like you can get the machine and makeup kit for $20.00. That may be unrealistically cheap, but they seem to promise that. Once you are on the phone they try to tell you it's $300.00. But they just don't tell you that, they try to go through this hokey spiel about easy payments and how they can make lower payments for you.” Source

That’s Not To Say There Aren’t Positive Luminess Air Reviews

If you’re searching for folks who have nice things to say about the Luminess Air, you don’t have to look too far – YouTube is full of tutorials where bloggers and home-beauty-buffs show their prowess with the device, although some of these are paid endorsements.

Pros and Cons of the Luminess Airbrush Makeup System

The brand lives up to its promise of providing easy-to-use, professional quality makeup and tools in its airbrush makeup system. You can choose from a wide range of makeup colors available, so it’s stress-free to find the right color range for you.

Perhaps the only concern that buyers have expressed about this product is the customer support and confusing pricing plans – both of which need some improvement. But if you’re patient enough to wait for shipping and understand what the final cost is, you might be very happy with this product.

The Verdict

Overall, the Luminess Air airbrush makeup system is priced similarly to others on the market. With their complete range of makeup, you can create a natural look that appears flawless with minimal practice.

But airbrushing kits aren’t cheap! Since there are quite a few options on the market, potential buyers interested in learning more might do best comparing a few models and brands before purchasing one.

When doing this, be sure to compare all the parts included in your kit. Also, consider the products you’ll have to use, and whether or not they meet your skin’s needs.

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135 Consumer Reviews for Luminess Air

Average Consumer Rating: 1.8
Rating Snapshot:
5 star: 19 4 star: 7 3 star: 0 2 star: 10 1 star:  99
Bottom Line: 20% would recommend it to a friend
Showing 1-11 of 135
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  • 1 out 1 people found this review helpful

    Luminess Air is a sneaky company

    • Massachusetts,
    • Nov 14, 2018
    • Verified Reviewer

    Luminess Air did not work for me. It may work for other people but not me. So I immediately let them know that I did not want the automatic payments taken out of my account. They said OK to that but conveniently did not tell me that I still had to pay for the make-up wand, which was approximately $129.00. So when I saw the first payment installment had come out of my account about a month after I told them that I did not want the product, I immediately called my bank and told them that fraud had been committed on my account and that I wanted my debit card canceled. My bank did what I requested. After going back and forth with Luminess Air for about 3 months, I finally sent the wand as well as the rest of the product back to them. I sent it certified/return receipt.

    After about a week or so I called them to make sure they got the product back and when will I get my first installment refund. Luminess proceeded to tell me that they never received the product and did I have a tracking number. I gave them the tracking number and then they changed their tune and said they did receive the product back. They wanted my debit card information so that they could issue the refund and I told them no. I told them to mail me a check. They said that's not their policy.

    So I proceeded to report them to the Better Business Bureau and the Consumer Affairs in Texas, which is where their corporate office is. Just last Thursday, I got my refund in my bank account. Luminess must have told my bank to put the payment in my account because Luminess did not have my debit card information. This is four months after I originally purchased the product. This was a nightmare, and I will never do business with this company again and for anybody out there, just be careful when dealing with this company.

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 4 people found this review helpful

    Luminess Air Mystic foundation

    I love, love my Luminess Air Mystic foundation. Initially, there is a learning curve. However, once you get the hang of it, WOW! Compliments will follow. Two tips I would like to share as I've used the system for years now are 1. Keep your stylus clean after each use, first with a few drops of liquid eye makeup remover followed with hot tap water and 2. Purchase the little pink cap that can cover your foundation in the stylus. It's less than $5. I have purchased their fabulous tanning solution as well, best tan ever! No kidding.

    Bottom Line: Yes, I would recommend this to a friend

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  • 26 out 27 people found this review helpful

    Stopped working at about 31 days

    • Elroy, WI,
    • Oct 22, 2018
    • Verified Reviewer

    It took a bit to decide color choice in makeup, but that was easily remedied with a little time. I think if it had kept working, I might have really liked it.

    But I must have gotten a lemon, since the machine just died. Their return policy was a return within 30 days, so I missed that windows of opportunity by days. That should have been a red flag to me or anyone that a return policy is only 30 days. Many of us are busy and it may take a while to get used to a new product. If a product is good, they should stand behind their product! Especially as it was the compressor that stopped working.

    My unit looks brand new, I cleaned it out well every time, but it stopped working within days of the warranty time, so I was unable to return. When I called, they said it was the compressor since nothing worked. Although they didn’t recommend it, he suggested I could try to fix the compressor myself or buy a new unit.

    I definitely would have returned it had it been within the return window, but I should have been given a new unit. Mine was a faulty unit, but I would have liked to continue using the product. As the compressor is what makes it work or not, the quality should obviously be better.

    If Luminess wants to allow me to return my product and send me a new one, I would love to talk with someone and revise my review. Customer service is a huge plus or minus for a company.

    Bottom Line: No, I would not recommend this to a friend

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  • 30 out 32 people found this review helpful

    Horrible

    • St. Louis, MO,
    • Oct 14, 2018
    • Verified Reviewer

    This is the worse product and customer service that I have ever experienced. I would not recommend this to my worse enemy. The product was returned and they acknowledge it, but they keep taking my money.

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 15 people found this review helpful

    Great products and awesome customer service and support!

    • Chincoteague Island, VA,
    • Oct 13, 2018
    • Verified Reviewer

    I love this system. Those who aren't happy, need to understand that anything new requires practice.

    Miss Amber at their Corporate Office, has been helpful, patient, and knows their products extremely well. And her customer support is exceptional! As well as Miss Sharon, a manager, which was also well versed in her Corporate products. Kudos to Luminess for an awesome product!

    Bottom Line: Yes, I would recommend this to a friend

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  • 29 out 32 people found this review helpful

    False advertising

    • Houston, TX,
    • Oct 13, 2018
    • Verified Reviewer

    I ONLY ordered this because the infomercial said it would not cost me ANYTHING to try it.

    I call to return it and am told (by someone with an accent so strong I can't understand him) that I have to pay for shipping back. After much complaining, they told me they would refund me $10 for shipping. It will cost MORE than that.

    THEN he tells me they will charge me a 25% restocking fee.

    I use my AMX, which will kick the charge back to them for lying to me, but it will be a hassle. If you want to try one of these systems order it from Amazon. Much cheaper and you can return for free.

    Bottom Line: No, I would not recommend this to a friend

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  • 14 out 21 people found this review helpful

    Very happy with product

    • Florida,
    • Oct 9, 2018
    • Verified Reviewer

    I've enjoyed using this system and will continue to purchase the product. I just got this system in July, and after a rough start (because I am clumsy!), I got the hang of it - I use just a light coverage, and love applying the blusher via the airbrush, as it goes on smoothly and looks natural, per my VERY critical BFF. I am 65 so do have challenging texture to apply regular foundation and blusher to, and haven't even worn makeup on my face because of that.

    I had a broken bottle tip, which was quickly replaced. Then the color I initially chose didn't work well - they sent, per the written agreement, two new colors, which are just right.

    I initially have paid a total of $152 for the system. I am also in the "Club," which saves me around 60% on purchases, and I don't have to have a scheduled "every 60 days" shipment. I set the auto-ship for every 4 months, then I can call and change the dates as I want.

    So, I am one of the happy campers. I only decided to buy from Luminess because they have been around for a very long time. I'm sorry for those who have not had a good experience.

    AND, I'm not a paid advertiser. LOL!

    Bottom Line: Yes, I would recommend this to a friend

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  • 31 out 32 people found this review helpful

    Do NOT buy! Rip off!

    • Euless, TX,
    • Oct 3, 2018
    • Verified Reviewer

    I got the product and the colors do not match at all. They sent two bottles; one makes me look red and the other was 5 shades darker than my skin. It is very hard to use this machine, and it spit/sputtered the foundation on.

    When I called to return the product, I was informed that it would take up to 8 weeks to inspect the machine before they would refund my money. Also, there are lots of hidden fees! I had to give it a one-star rating as zero stars was not an option. I am very disappointed with this product, the infomercial was very deceiving...now I know why this commercial is on late at night.

    Bottom Line: No, I would not recommend this to a friend

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  • 27 out 28 people found this review helpful

    Stylus never worked right

    I ordered this some time ago. I haven't used it in over a year, maybe two. When I did try using it, the stylus never worked right. It would sputter and spit and make the makeup look like wall spackle. I called and exchanged the stylus three times and every single one of them worked exactly the same, spit and sputtered. After complaining every time I tried using it, I finally just stopped using it. I never got a refund. That's alot of money for something that doesn't work correctly! Easier just to buy drugstore foundation and apply with a beauty blender! Looks fantastic and no wall spackle look!

    Bottom Line: No, I would not recommend this to a friend

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  • 36 out 36 people found this review helpful

    Promotion is a scam

    • Florida,
    • Sep 24, 2018
    • Verified Reviewer

    Be aware that the current promotion to receive the Luminous Air system for $19.95 (plus free bonus items) is a SCAM. You will be charged $27.94 (shipping is $7.99), which seems reasonable, BUT, if you read the fine print, after 30 days, you will be charged an additional THREE payments of $39.99 (another $120)! This ad and promotion are definitely misleading! BEWARE.

    Bottom Line: No, I would not recommend this to a friend

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  • 7 out 11 people found this review helpful

    Happy customer!

    • Arizona,
    • Sep 19, 2018
    • Verified Reviewer

    I had to return my Luminess before my 30 days was up, simply because I lost my job. My rep "Ivy" was so understanding and really sweet. I will be using Luminess Air in the future. I just want to say that I have found, for the most part, people are understanding and willing to work with you. I was prepared to accept responsibility if I owed them anything. I was very happy that I did not.

    Bottom Line: Yes, I would recommend this to a friend

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