About Luminess Air

By Autumn Yates
HighYa Staff
Updated on: Mar 31, 2017

If you’ve ever dreamed of having magazine-ready, pearlescent skin at the touch of a button, Luminess Air’s at-home makeup application airbrushing kit might pique your interest.

The system promises simple setup, easy maintenance and smooth, stunning results for a one-time cost that’s on par with a spa-day package, but with a better-lasting glow.

What’s Airbrushing?

The airbrushing method of applying foundation has been popular for professional artists working in film, theater, and even special events for several decades, and is most-loved for delivering superior, blendable coverage, despite using a minimal amount of product.

It works on the same principle as spray-paint (which is actually how the method was invented! You know, long ago before they cared about stuff like dying from toxins.)

If you haven’t ever seen airbrushing in action, the best way to imagine how it works is to compare painting a wall with a brush or sponge roller, which yields thick coats of paint and uneven application, to the fine mist and even coverage you get from spray-on methods.

Each airbrushing system uses a small, pen-sized tool that holds the foundation in a small reservoir and gently sprays it on the skin in a spray-dot pattern, which eliminates any visible brush strokes and results in a totally natural look (providing your foundation color is a good match.)

Luminess Air Everyday System – What to Expect

This is the Luminess Air “basic kit” (not their pro version). It promises a quick and simple learning curve, and to provide buyers with everything they need to get started applying airbrushed makeup, including:

  • Compressor, stylus & nozzle
  • Two .55 oz foundations
  • Blush
  • Bronzer
  • Glow
  • Primer / Moisturizer

To order a kit, you first have to select your skin shade from five groups. The kit will then come with two different foundation shades that you can mix to achieve a natural look. Luminess offers a color match service to those who have a difficult time choosing; simply upload a recent picture and submit it through their site in order to receive suggestions for your best fit.

The Luminess site also offers a bounty of “How To” videos that walk users through everything from their first time using the device, to basic application tips and advice from professionals, as well as suggestions for mature skin.

The foundation used with Luminess Air is promoted as oil-free and great for sensitive skin. Luminess claims applying makeup with their device has the following benefits as well:

  • A delicate and flawless finish that feels like you’re not wearing makeup, with minimized wrinkles and fine lines

  • Hygienic, since your hands or brushes never touch your face

  • Light to maximum coverage that delivers the appearance of younger skin, with a reduced look of blemishes, age spots, redness, large pores, and acne

  • Great for use on the face and body

Setting up the device is as simple as plugging it in, depositing foundation in the stylus’s reservoir, and pulling back a lever to begin an application.

Cleaning is required after every use to avoid gunking up the system and is accomplished by placing a few drops of water into the reservoir, and then spraying the device onto a cloth until all remaining product has been pushed through the nozzle and the spray runs clear.

Luminess Air Cost

The Luminess Air Everyday system costs $199 and is available in the website’s Online Shop section. Additionally, foundation refills cost between $18 and $40, depending on the line you choose.

However, Luminess Air offers multiple models and packaged kits, and many buyers report feeling tricked or confused by the pricing scheme offered on the Luminess home page.

It’s worth noting that the site appears to offer users an upgraded kit for a 30-day trial for $19.95, however in very fine print this also appears:

“Then after 30 days when you love Luminess, it’s yours for only 5 easy monthly payments of fifty-nine dollars and ninety-nine cents when you order today!”

That is a whopping $299! And it’s unclear whether or not the initial $19.95 fee to “try” their system is deducted from your total cost.

The Luminess Air return policy promises that dissatisfied buyers can return it for a full refund within 30 days of delivery, minus shipping and handling, as well as an “initial trial cost” that isn’t fully explained in their terms.

To return a Luminess Air, the device must be thoroughly cleaned and not show any wear and tear. Returns must also be authorized by customer service before they may be sent in.

A one-year manufacturer's warranty does cover buyers if their Luminess Air breaks, but is considered void if any non-Luminess brand makeup is used.

What Are Reviewers Saying About the Luminess Air?

Luminess Air has over 300 registered complaints on the site PissedConsumer.com alone, many of which reference:

  • Difficulty returning the product and being charged the full amount
  • Negative customer service experiences
  • Not allowed to return a device that had been used
  • Unclear pricing
  • Unreasonably long shipping times (up to 4 weeks)

Unhappy buyers have also turned to Yelp (editor’s note: the Yelp page has since bee removed), giving Luminess Air an overall rating of 1.2 out of 5 stars. Complaints include more mentions of poor customer service and potentially shady pricing:

“It's been more than 4 weeks since I've placed my order with the promise of receiving it before the holidays. Now 2 days before Christmas, several hours on hold, several threatening emails, and a dispute with my bank later, my order has finally shipped. It is expected to come January 2nd. More than 6 weeks after my original order.”

“The advertisement makes it seem like you can get the machine and makeup kit for $20.00. That may be unrealistically cheap, but they seem to promise that. Once you are on the phone they try to tell you it's $300.00. But they just don't tell you that, they try to go through this hokey spiel about easy payments and how they can make lower payments for you.”

That’s Not to Say There Aren’t Positive Luminess Air Reviews

If you’re searching for folks who have nice things to say about the Luminess Air, you don’t have to look too far – YouTube is full of tutorials where bloggers and home-beauty-buffs show their prowess with the device, although some of these are paid endorsements.

Pros and Cons of the Luminess Airbrush Makeup System

The brand lives up to its promise of providing easy-to-use, professional-quality makeup and tools in its airbrush makeup system. You can choose from a wide range of makeup colors available, so it’s stress-free to find the right color range for you.

Perhaps the only concern that buyers have expressed about this product is the customer support and confusing pricing plans – both of which need some improvement.

But if you’re patient enough to wait for shipping and understand what the final cost is, you might be very happy with this product.

The Verdict

Overall, the Luminess Air airbrush makeup system is priced similarly to others on the market. With their complete range of makeup, you can create a natural look that appears flawless with minimal practice.

But airbrushing kits aren’t cheap! Since there are quite a few options on the market, potential buyers interested in learning more might do best comparing a few models and brands before purchasing one.

When doing this, be sure to compare all the parts included in your kit. Also, consider the products you’ll have to use, and whether or not they meet your skin’s needs.


Read 249 Luminess Air Customer Reviews and Complaints

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Average Customer Rating: 1.6
Rating Snapshot:
5 star: 28 4 star: 7 3 star: 1 2 star: 16 1 star:  197
Bottom Line: 15% would recommend it to a friend
Showing 1-11 of 249
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  • 8 out 8 people found this review helpful

    Liars and scam artist

    • Nebraska,
    • Nov 6, 2019
    • Verified Reviewer

    I would give 0 stars if I could. One of their clients lied and sent me an airbrush through her gift account and somehow signed me up and they have been taking money from my finances account ever since, even after I canceled everything. I also have proof of all of this and was told to send it back on MY expense after I canceled and filed a complaint. The system does not even work as they say it does. It's a complete scam if you ask me. Nor are they any help, clearly their employee is not the only con artist there. This is not a fake review, like I said I have proof of this nonsense from the client and the company. I truly hope that they do what is right and correct the many wrongs made.

    Bottom Line: No, I would not recommend this to a friend

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  • 6 out 6 people found this review helpful

    Read small print!

    I received the item on 7/21/2019. After attempting to use the product I immediately realized it did not work as advertised. There was no coverage and the makeup came out in visible droplets. On 7/22/2019 I contacted Luminess and explained I did not want to continue a subscription plan. I did not want this item. I received an email stating the membership was canceled. I did not realize I had agreed to an installment plan. It must have been in very small print. Three weeks later $48.65 is charged to my account. I called Luminess customer service, the person I spoke to was super angry. I explained that I called and canceled, was not interested in owning this product. He said I canceled a beauty membership not the installment payment plan. I said I don't want this, it doesn't work, I don't want to pay an unknown amount. After much arguing, he said he would send me instructions on how to mail the item back. Most online purchases provide information on how to return trial items when first mailed, they did not, nor did they pay for the return of the item. I was responsible for all shipping costs of return. I mailed it back. The next installment payment I was charged again, a slightly different amount, so I did not notice when it came through. I called bank to dispute charges.

    Bottom Line: No, I would not recommend this to a friend

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  • Love the product

    • California,
    • Oct 30, 2019
    • Verified Reviewer

    I must say that I absolutely love this product. I am close to my 50's, I have rosacea and dry skin. I have been using this product for about a year now and I have found that I absolutely love it! I am not comfortable applying makeup and would rather just not wear any at all. But since society thinks that all women should wear makeup I attempt to wear makeup. I have made every mistake there is while applying makeup, and I have discovered that with Luminess I have very little issues to worry about. Yes, when I first purchased the product I used the wand to close or didn't keep my hand moving around thus creating blotchy uneven tones or wet streaks, but if you do follow the instructions your makeup will look perfect. I have used the 4 in 1 foundation and the mystic. I prefer the 4 in 1 because it covers my rosacea better. With any new product, you need to practice applying it. I have not used the blush or the eye shadow because frankly, I'm scared too, but who knows, maybe someday I will get the courage to try that too.

    Bottom Line: Yes, I would recommend this to a friend

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  • 0 out 1 people found this review helpful

    Luminess Air brush

    • Ravenna, OH,
    • Oct 23, 2019
    • Verified Reviewer

    I ordered the air brush and it really worked well. Color #3 matched my skin tone and really covered all blemishes and age spots. The bronzer is beautiful. The eye shadow is fine and it really was easy to use. Only, being 70 years old, my wrinkles are just too deep to be covered up. So I requested a return. Luminess was very helpful and returned my purchase price.

    Bottom Line: Yes, I would recommend this to a friend

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  • 14 out 16 people found this review helpful

    SCAM

    • North Dakota,
    • Oct 11, 2019
    • Verified Reviewer

    Do not buy this product. It is awful. Takes 3 times to apply a regular foundation and does not cover as well. Not only do they charge you hundreds of dollars for makeup you don't want after the 30 days, you cannot return the product. They make it sound like you are only paying $19 for the kit, but that is just the price to try it out. If you don't return the styler, they charge you $180 for it. Nowhere did I see that in writing. Must have been in the ultra-fine notes.

    Bottom Line: No, I would not recommend this to a friend

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  • 18 out 20 people found this review helpful

    WASTE OF MONEY

    • Virginia Beach, VA,
    • Oct 8, 2019
    • Verified Reviewer

    I have had the airbrush machine for a little over 4 months, making monthly payments, but I can't use the machine because every color in the make-up they send me is the wrong color. So now they want me to continue to pay for a machine that I can't use because they can't get the color right. Every color they sent me in shades 5-8 is the color orange and don't match my skin tone. At this point, I am ready to return the machine because I am no longer going to pay for it when I can't use it. After you pay off the machine they still want to debit your account claiming you are a VIP member that is why they are taking from your account...blah blah blah. I closed the account because I got tired of them stealing from me when I told them I no longer wanted this thing. I will stick to my MAC foundation.

    Bottom Line: No, I would not recommend this to a friend

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  • 16 out 17 people found this review helpful

    Not as great as they claim

    • New York,
    • Oct 2, 2019
    • Verified Reviewer

    Luminess Air is not that great at all. I've found better coverage at a low cost such as L'Oréal foundation. Luminess Air has a sticky feeling when applied, and another thing, the advertisement claimed it was for $19.99 when you order but it turns out to be a $37.00. This thing its nothing but a false advertisement. I would not recommend it to a friend at all. It's a bunch of crap. Furthermore, they took money out of my account, which I had specifically had told them not to use the account. Nothing but a big scam, very disgusted.

    Bottom Line: No, I would not recommend this to a friend

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  • 25 out 26 people found this review helpful

    Fraudulent company

    • Frederick, MD,
    • Sep 26, 2019
    • Verified Reviewer

    I signed up for the product and didn’t like it so I canceled and half of the money was returned. The next month, they charged double and said they have no record of cancellation - even though monies were returned. This company goes by different names and numbers so they get away with repeated charges. DO NOT DO BUSINESS HERE!

    Bottom Line: No, I would not recommend this to a friend

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  • 18 out 18 people found this review helpful

    Machine broke and they wouldn't warranty it

    • New York,
    • Sep 25, 2019
    • Verified Reviewer

    I received my machine as a gift. I advised the rep this and they refused to take care of the warranty. They said only the purchaser can do this. I had to inform my sister and she said she never registered the item. So they failed to warranty the equipment.

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 12 people found this review helpful

    Best makeup ever

    • Terre Haute, IN,
    • Sep 25, 2019
    • Verified Reviewer

    I love my Luminess airbrush system. If you want a natural look, this is the thing for you! I am in my sixties and just recently I have been told that I don't look that age. I never got those type of compliments with my old method! It is so easy and quick to use. If you have a busy schedule then this is the system for you!

    The first time I used it I was hooked. The one thing I did learn is to put the blush under the foundation for a much more natural look.

    The starter kit that comes with it is awesome! Everything you need to get started. I am wondering where to order just the foundation though? But I am sure this company will not disappoint me! The first order has been amazing! Thank you Luminess!

    Bottom Line: Yes, I would recommend this to a friend

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  • 2 out 9 people found this review helpful

    Good understanding

    • Missouri,
    • Sep 24, 2019
    • Verified Reviewer

    Wow! I hardly ever order by phone because the explanation sounds like Greek to me. I just spoke to (believe his name is Chris, I sure hope the name is correct), he was wonderful, explained very thorough and answered my questions. It was the most pleasant experience I have had on the phone. He was very kind. I am so excited!

    Thanks.

    Bottom Line: Yes, I would recommend this to a friend

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