Brandy M.
PennsylvaniaMember since August 2022

Reviews (1)


    • Aug 21, 2022
    • Verified Reviewer

    Luminess Air

    Scam

    • Length of Use: Less than 3 months
    Overall Experience:

    After requesting my auto delivery be canceled (this can only be done by phone and not online) the company made unauthorized charges to my account. A second request was made to cancel and delete my account was made because online it still showed auto-deliveries set up. The Representative confirmed they had not been canceled. Received email confirmation of cancelation following 2nd phone call.

    Third attempt was made via email to have account canceled and deleted. The account still remained open and still showed auto-delivery set up. Another phone call to customer service was made to again delete the account and ensure all deliveries were deleted.

    Total scam. Do not purchase anything from this company. They lie about canceling hoping people won't notice reoccurring charges.

    The product is awful anyway, not at all like described in commercials!

    Poor customer service. How many requests does it take to cancel?

    Pros and Cons:

    • No “pros” were specified in this review
    • Customer service
    • Product
    • Account cancelation

    Bottom Line: No, I would not recommend this to a friend

    1 people found it helpful

    Link to this Review

Showing 1-1 of 1