Susan B.
Tucson, AZMember since September 2023

Reviews (1)


    • Oct 3, 2023
    • Verified Reviewer

    Luminess Air

    Auto-ship robbery

    • Length of Use: 2+ years
    Overall Experience:

    The auto-ship policy is robbery. I told them no additional product via auto-ship. Turns out that if you cancel auto-ship you no longer are eligible for the sale price. Is this legal?

    I was on the phone for an hour 24 hours ago. They agreed to drop the $60 penalty and defer the remaining payments until the end of October and November. Now, 24 hours later, they have charged my bank another 50 bucks. Had I dreamt the conversation? Now I've got to go to my bank in person to cancel authorization. No big deal unless, like me, you've got cancer and find it painful and embarrassing to be in public. I can't get around without pain and I'm bald. I just wanted something to help me feel a tiny bit better about life, and then this crap happens.

    What I should do is brave thru canceling the authorization of their charges and then let nature take over. I'm not expected to live much longer due to my diagnosis. Good luck squeezing blood from this dead turnip. Let your lawyers make a claim against my non-existent estate for their $200 of blood money. Hopefully, it will cost them 5 times more in lawyers fees. I feel mishandled by the dirty hands of this company. Raped, if you will.

    Starting today until I pass I'm making it my mission to find every online review site and share their criminal policies to whoever will listen. I just wanted something to help me feel better about my life. Now my finances are in total disarray. My bank account is overdrawn and I've got a shroud of worry over me, wondering what I'm going to do about money. Sure, it's less than 200 bucks but, because I can't work that 200 bucks may as well be 2 million. I feel buried prematurely because of this company and I get the distinct feeling they don't care. So now neither do I. It's a shame that something nice I tried to do for myself has been hijacked and turned into a financial nightmare for me in my last days alive.

    Thanks for nothing, Luminess.

    Pros and Cons:

    • No “pros” were specified in this review
    • That they're allowed to treat their customers so poorly for money
    • That they exist

    Bottom Line: No, I would not recommend this to a friend


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