Madison Reed

I used Madison Reed after a friend swore it was all-natural and made her hair soft. I had some highlights I wanted to cover up. I used it, and almost immediately, my scalp started to burn worse than it ever has with traditional hair color. Also, it started washing off after one wash and the areas where my highlights were are almost a greenish tint. The worst part is that it ruined the ends of my hair. I have a haircut in a week, and I seriously don't even want to wait that long. I'll have to wear it up until then. I'm actually furious.

Bottom Line: No, I would not recommend this to a friend

Not only is the customer service outstanding but the product is amazing! I am very happy with my result.

The color is natural and matches perfectly with what I had before. It is always worth talking to the experts; they helped me find the correct shade. No itching and burning scalp, and I really appreciate that!

Long story short, my 6-month old puppy destroyed the box it came in and punctured the tubes. When I called to ask if I can still use them, I got this as an answer: "We want to make sure that your color turns out the way you want it. This is our main goal. To be sure, we will send you a new tube." I was amazed about this service. I sent pictures of my 90-pound puppy and even got an e-mail back!

I will be a future customer.

Thank you so much!

Bottom Line: Yes, I would recommend this to a friend

I purchased Madison Reed due to the claim of "less bad stuff." I am a natural hair African American, and I enjoy my curls, so I figured this would be worth a try. Like my title states, "so far so good," my gray is covered, it was easy with no bad smell, oh and the color matched very well. I plan to re-review once a week or two has passed.

FYI: I did sign up for the every-8-weeks with hopes that this will be a long relationship, as for the other reviews, not everything works for everyone, so the bad reviews are pretty sad. Just say it didn't work for you and move on. Thanks.

Bottom Line: Yes, I would recommend this to a friend

I'm very disappointed. I had high hopes for this process but it started out poorly and ended up not what I wanted. I have dark blonde hair, with 6-month-old balayage highlights that were medium to light blonde and had grown out halfway down my long hair. All of this was noted when ordering my product and in the follow up email from Madison Reed. I wanted a medium strawberry blonde, just a bit lighter and redder than my natural dishwater dark blonde color. Instead, Madison Reed advised me they were not going to send what I requested, and were sending a dark strawberry blonde they thought was a better fit for me. Well, all I have to look at is hair color on the internet so I thought I would give them the benefit of the doubt that the color would be lighter in my hair than my natural color and look good. Instead, what I got was the same dark blonde as my natural color, with some copper tones. It's not any lighter than natural and not what I was looking for. It's not shinier or improved in any way. In addition it did not fully cover the gray at my temples even though I colored those first and fully, which was the real impetus for moving from highlights to a full color. I wasted my money and can't see trying again after they botched this order.

Bottom Line: No, I would not recommend this to a friend

Disappointing, overpriced and no different than store-bought!

I really dislike the time I spend on coloring my hair and wanted to find a product that would eliminate how often I needed to color. After hearing about Madison Reed’s hair product and the claim that the color would last about six weeks, I was all in and I decided to give it a try. What a disappointment! The color lasted one week!

I decided to call customer service to share my experience and was told they would send another kit but to up the processing time to 55 minutes…which I did. No change, same results.

Bottom Line: Would I recommend this product to a friend…NO! Is it worth the money you spend for the product…NO! My only recommendation is, if you decide to try the product, keep your receipt!

Bottom Line: No, I would not recommend this to a friend

I don’t know why, but suddenly I am allergic to all hair ties. My hairdresser bought one without PPD and used it on me and still, it’s just like I had fleas on my whole head, it was red and irritated. I tried to Madison Read, and I had very minimal itching and no redness. The color is beautiful, and my hair is shiny. I did leave it on for an extended period of time for poor gray coverage my head was red and irritated. On a small part of my hair, the coverage wasn’t great on the grays, but I think that was my fault. I would try to do it again myself. I will just buy it but my hairdresser will do it. All in all, it was well worth it.

Bottom Line: Yes, I would recommend this to a friend

I can't speak to the quality of their product because it arrived way too long after I ordered it, and I returned it because I had already had my hair colored by the time it arrived. But when I tried to find out what happened to my shipment, I had an incredibly difficult time with their non existent customer service. First I tried to call. Got to listen to "on hold" music for more than 20 minutes so I gave up. I called during normal business hours. I tried 3 more times and gave up. I tried their live chat option and got nothing. I sent an email and did not receive a reply for 2 days. That email was just a standard system generated reply. On the fifth phone call I finally reached a real person who told me there was nothing to be done until I returned the item. How can I return something I never received? Their hair color product might be the best in the world, but I will not buy from or support a company with such deplorable customer service.

Bottom Line: No, I would not recommend this to a friend

I am surprised about all of the negative comments. I’ve used Madison Reed hair color twice since the beginning of October and have had great results both times. The first time I did the all-over color and left it on for the 45 minutes as instructed due to hard to color grays, I couldn’t believe how soft my hair was afterward and that softness along with the color lasted until my next coloring 5 weeks later. This time I just did my roots, let it stay on 40 minutes then pulled more color thru to the ends for the lady 5 minutes. Again, great results. I’ve been going to a salon every month for my hair color for well over 20 years, and this color meets and even exceeds my expectations. My hair has never been this soft and the gray coverage is spectacular. I would highly recommend this product.

Bottom Line: Yes, I would recommend this to a friend

Madison Reed hair color has Ethanolamine in it and causes significant hair loss. Look it up. Myself and a multitude of other women complained that it caused significant hair loss.

Length of Use: 1–2 years

Bottom Line: No, I would not recommend this to a friend

I have very thick hair so a color and highlight job at the salon would cost nearly $200. Ouch! My hair takes color well, so I went with L’Oreal. I used it for years, but after hearing about Madison Reed over and over again on Sirius, I decided to try it because I am pretty much dedicated to home hair color.

The color they chose for me was perfect, and yes, it’s multi-dimensional. My hair was soft and shiny, and although it didn’t cover my gray as well, it made a nice highlight because I’m blonde. During winter I like to go a shade or two darker, so I am going to try their new highlighting kit too.

It was easy to order and change color. I love the convenience of the auto shipments.

Bottom Line: Yes, I would recommend this to a friend

I simply do not have the money to get my hair done at a salon. I have been using store bought hair dyes for the last few years with ok results. My grays are very stubborn and wouldn’t color so I’d end up plucking. I just did my second hair kit and love it! Complete gray coverage. My hair is soft. I can justify the extra expense when my hair looks like this.

Bottom Line: Yes, I would recommend this to a friend