Summary
My Patriot Supply is a web-based storefront that specializes in self-sufficiency and disaster preparedness supplies. Learn how customers are rating this company.
Posted on Feb 16, 2017
I’ve been using My Patriot Supply for the past two or three years. Their products are of high quality and priced honestly. They have a large selection and ship quickly (I normally receive my order within a day). I am extremely satisfied with their products.
Bottom Line: Yes, I would recommend this to a friend
Posted on Aug 7, 2018
I've purchased the Patriot Pantry emergency food storage for several years now. The thing I love the most about My Patriot Supply is how fast they ship. I will admit I've tried other suppliers, but I found the food at My Patriot Supply to be the best tasting. And how fast they ship will blow your mind. I really LOVE this company and recommend them to all of my friends!
Bottom Line: Yes, I would recommend this to a friend
Posted on Apr 22, 2020
I placed a $300 order with My Patriot Supply on February 27th. I quickly received an emailed confirmation, which also stated that orders were much heavier than usual, but that - because I'd ordered early in the COVID-19 problem - my order would be shipped soon. On April 3rd, I received another email telling me that my order had been completed, and that it "had been sent to your distribution facility." It's now April 20th and I've not heard anything more, despite the fact that I've emailed again and also left a voice mail. It has been almost two months since I placed my order (and my credit card was immediately debited) and I'm beginning to wonder whether I've been scammed?
Bottom Line: No, I would not recommend this to a friend
Company Response from My Patriot Supply
Aug 17, 2020
We understand that you received your order on April 30th, and also received a gift card from us regarding the delay in shipping your order.
Unfortunately, the company went through a lot during the pandemic and while we understand not all customers were happy with the way shipping was handled, we did try our best to keep in contact and fulfill orders as quickly as possible.
During the time you were waiting for your order, we had the pandemic, earthquake, riots, and even an event that closed our facility for a short period of time. Making sure our staff was safe is our main priority, as well as taking care of the customer. We've implemented many improvements to assure this doesn't happen again, and are shipping close to normal at this point.
We do hope that you use the gift card we've sent, and continue being a valued customer of My Patriot Supply.
Posted on Apr 20, 2020
This company is not answering the phone or emails. How do I get my money back? Order has not shipped. How can they not answer their phone? I have to use up 180 characters of space before they will post a review.
Bottom Line: No, I would not recommend this to a friend
Company Response from My Patriot Supply
Nov 20, 2020
We've reported this review as not being accurate due to the fact that we don't have this name as a customer in our database, as well as the fact that we have several ways of getting in touch with us.
We have a toll free number to call, live chat, and email options available for all customers.
We aren't sure what the review is they are stating, because we don't require 180 characters to leave a review, on our site you will see some very short (much less than 180 characters) reviews.
If this is an actual customer of ours, we apologize if at some point you were unable to reach us, but hope that at some point we were able to assist you.
Posted on Nov 8, 2018
I got a 4-week supply from My Patriot Supply. I pulled a couple of the food items out to try them out. Easy to make and the Creamy Chicken and Rice tastes great. I will be ordering a 3-month kit to build up my preparedness supply today.
Bottom Line: Yes, I would recommend this to a friend
Posted on Apr 17, 2020
Lousy customer service. I waited nearly 2 months for my order (that never arrived) before I finally canceled. All the while being told it would be on the way soon. They missed 3 separate deadlines that they themselves set! I finally gave up.
Bottom Line: No, I would not recommend this to a friend
Company Response from My Patriot Supply
Aug 17, 2020
We apologize you've had this situation with our company. It is true that on February 26th, we posted that orders could be delayed over 4 weeks in some cases, and you canceled your order after nearly 2 months.
The day after you posted this review, your refund was submitted and went through back to your original method of payment.
We are always concerned when we lose a customer, but understand the frustration of waiting for your order made it necessary for you to do so.
Posted on Jul 30, 2018
I was a dumb-dumb and gave the wrong address. They promptly called me and worked with both parties to get me my package. Staff is friendly, and they seem like very good people. Thank you to Larry at Patriot Supply. You rock.
Bottom Line: Yes, I would recommend this to a friend
Posted on May 19, 2020
I ordered an item that was in stock according to their website and 2 months later I still have not received my product. They give me emails that they are extremely busy in trying to get orders processed. They sent me a link to check my order status queue. The link started off where I was 65,000 people behind others. Now 2 weeks later I'm 130,000 behind. Each time I refresh that link the number goes up or down and is all over the place. Seems to be a bogus link with JavaScript that just embed some random number into the slot for your queue. After reading the negative reviews here and seeing that others are having similar issues I decided to cancel my $700 order. I would avoid these people like the plague.
Bottom Line: No, I would not recommend this to a friend
Company Response from My Patriot Supply
Aug 17, 2020
We apologize you've had this situation with our company. We always strive to do what is right for the customer at all costs, and in this case we didn't do well. We had a huge influx of orders and yours was unfortunately in the midst of that. Along with that, we had an earthquake, riots, and even had an emergency event at our facility that led to a brief closure.
The day before you placed this review, your refund was processed and refunded in full.
While we do not enjoy losing customers, we understand the frustration that came along with waiting the length of time it would have taken to get your order.
Posted on May 24, 2020
I placed a $495.31 food order from My Patriot Supply in February 2020. I received their order confirmation email on 2/29/20. They billed my credit card on March 2, 2020. I STILL have not received my order. I did receive a couple of emails in March stating they wanted to keep me informed that they were experiencing delays due to a high amount of orders. I've heard nothing since March. Today is May 22, 2020. Good thing I had other food available during the pandemic or I would have starved to death waiting on this company.
Bottom Line: No, I would not recommend this to a friend
Company Response from My Patriot Supply
Aug 17, 2020
We apologize we had this shipping delay. We had a huge influx of orders at the end of January that led to a backlog of orders, and yours was in the midst of that.
On the date of this review, you asked for, and received a refund of your order and later filed a complaint with BBB which we've also addressed.
Please note that we have addressed everywhere that you've placed your complaint with the same answer, we apologize, and you've received your refund of the order.
Posted on Mar 24, 2019
When it comes to honesty and being transparent, this company does just that. When I researched this filed, I found that other companies charge a bit less upfront, only to find they have smaller packaged food items. It's calories to be aware of and this company is 2000+ where other companies literally don't give you enough to sustain. I know in emergencies I need more calories than normal. You get what you pay for! So Patriot is actually cheaper in the long run, not the other way around!
Bottom Line: Yes, I would recommend this to a friend
Posted on Jun 19, 2019
Great quality and quantity for the cost! Mac n cheese and potatoes au gratin are perfect for a party, just add some fresh shredded cheese. The soup is delicious and the breakfast oatmeal and cream of wheat is a breeze! Highly recommend and will buy again.
Bottom Line: Yes, I would recommend this to a friend
Posted on Jun 17, 2020
I placed my order on March 20th of 2020. Now 3 months later and I have gotten no updates on the status of my order, no emails. They're supposed to email you every 7 days if your order is delayed (that's what their website says). The last update I got was a MONTH ago saying it was delayed. Nothing else since. And good luck trying to reach them on the phone. I am starting to think this was a big scam.
Bottom Line: No, I would not recommend this to a friend
Company Response from My Patriot Supply
Aug 17, 2020
We did have a period of time that went from the end of January to recently where orders were shipped in the order they were received due to a very high volume of orders. We apologize this has happened to you, and understand that you received your order a couple of weeks ago. A member of our customer service team is going to reach out to you shortly to see if there is any way we can make this right.
Posted on Sep 18, 2019
I ordered an Alexapure Water Filter Pitcher at a great sale price on My Patriot Supply (MPS). The website itself was user-friendly and contained reviews of products. Shipping and packaging were excellent. Great product received in excellent new condition. Very happy with MPS and plan to shop for more helpful water and air purifiers there in the future. They carefully consider all products out there and sell only the best ones with the best reviews and characteristics in the water and air purification line. Excellent company!
Bottom Line: Yes, I would recommend this to a friend
Posted on Sep 2, 2020
We ordered a few months' worth of survival supplies and it all arrived before the pandemic. I am so thankful companies like this exist.
Length of Use: 1–2 years
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Quick delivery
Variety
Customer service
No “cons” were specified in this review
Posted on Dec 7, 2020
I've been a customer for over 5 years. Recently been purchasing #10 cans to stock up for store closures in my area. Don't want to be in a position where I don't have food. I got my order 2 weeks after ordering. In the past, they were much faster, but with everyone buying last minute it was been longer than normal. Worth the wait though. Always have been pleased with what I get.
Length of Use: 2+ years
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Good product
Customer service
Items arrive in good shape
Longer than usual shipping time
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