I placed a $300 order with My Patriot Supply on February 27th. I quickly received an emailed confirmation, which also stated that orders were much heavier than usual, but that - because I'd ordered early in the COVID-19 problem - my order would be shipped soon. On April 3rd, I received another email telling me that my order had been completed, and that it "had been sent to your distribution facility." It's now April 20th and I've not heard anything more, despite the fact that I've emailed again and also left a voice mail. It has been almost two months since I placed my order (and my credit card was immediately debited) and I'm beginning to wonder whether I've been scammed?
Bottom Line: No, I would not recommend this to a friend
8 people found it helpful
Link to this Review
Company Response from My Patriot Supply
We understand that you received your order on April 30th, and also received a gift card from us regarding the delay in shipping your order.
Unfortunately, the company went through a lot during the pandemic and while we understand not all customers were happy with the way shipping was handled, we did try our best to keep in contact and fulfill orders as quickly as possible.
During the time you were waiting for your order, we had the pandemic, earthquake, riots, and even an event that closed our facility for a short period of time. Making sure our staff was safe is our main priority, as well as taking care of the customer. We've implemented many improvements to assure this doesn't happen again, and are shipping close to normal at this point.
We do hope that you use the gift card we've sent, and continue being a valued customer of My Patriot Supply.