I was only offered a full refund if I shipped back the bottle, which means I would still have to pay something. I settled for a partial refund.
Bottom Line: No, I would not recommend this to a friend
Nucific BIO X4 Reviews
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Summary
Nucific BIO X4 is a probiotic-based nutritional supplement that’s claimed to help improve digestion, suppress appetite, and support your weight loss efforts.
Customer Reviews
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Posted on Jun 29, 2017
Effectiveness
I followed the instructions and did not notice any difference. I might as well been taking sugar pills. Only these sugar pills are expensive. I watched the video, and that was an impressive video. That is the reason why I chose to buy the pills.
Bottom Line: No, I would not recommend this to a friend
Company Response from Nucific, LLC
Jun 29, 2017
Hello Robert, Naomi here with Nucific. I am sorry to hear that you did not receive the results you intended with BIO X4. We always recommend taking BIO X4 in conjunction with a healthy diet and exercise plan to see the best possible benefits. I would be more than happy to offer you a full refund, just for giving us a try. Please reach out to me at my personal email naomi.benson@nucific.com, and I will be more than happy to assist you. Thank you!
Helpful Review?
2 People Have Voted
Posted on Jul 30, 2017
Horrible company to deal with!
I placed an order for three bottles of the BIO X4 for $129.00 but later decided to go read the reviews. I am so sorry I didn't do that before ordering!
First of all, the ordering process is a scam. They make you think that you are verifying your three-bottle order but really you are just adding another three more bottles, so after repeated requests for more and I kept saying "no" over and over again! So then, after reading the reviews and the warning not to take if you have kidney or liver failure, I then called up the company within a few hours after I ordered! The customer service representative girl said NO, she could not cancel my order and to just refuse it when I get it. So I said I would like to speak with a manager supervisor, and finally she got me one after ten minutes on hold.
Jody M then said he would cancel my order and refund my money. But then the next day I got an email saying that my order was shipped! What a scam. Beware of this company!
Bottom Line: No, I would not recommend this to a friend
Company Response from Nucific, LLC
Jul 31, 2017
Hello Barbara, Naomi here with Nucific. I am so sorry to hear about your experience with our ordering process. I want to assure you that we are 100% an honest company and it is never our intention to confuse any of our customers.
Once you complete your order, we do offer our customers the chance to add on additional products at the lowest price possible. This is to ensure that our customers are getting the lowest possible prices on their favorite Nucific products. The option to decline the offers is always clearly printed right next to the button "Accept."
All orders are typically shipped within 24 hours of ordering, so if a request to cancel the order is made after this time frame, it is likely that your order has already shipped out.
I would be more than happy to check on your account and ensure that you received a full refund. Please send me an email at naomi.benson@nucific.com. Thank you!
Helpful Review?
86 People Have Voted
Posted on Sep 2, 2017
Gained weight
I ordered BIO X4 and was very excited to get started on a new healthier lifestyle. Upon taking it, I began to feel bloated. A month later I was 15 lbs heavier. I called to return the product and was told that my weight gain was normal and to be patient, and continue to take BIO X4 and my weight would begin to come off. I can't afford to gain any more weight, so I decided to stop the product and get a refund. I am livid! And to add insult to injury, I had to pay to send it back.
Bottom Line: No, I would not recommend this to a friend
Company Response from Nucific, LLC
Sep 5, 2017
Hi there Sherry, Naomi from Nucific here. Thank you for letting me know about your situation. I am so sorry to hear that you did not receive the results you had expected while taking Bio X4. While most of our customers love Bio X4, we do realize that it does not work the same way for everyone.
Paying for the return shipping is a standard return policy. I am so sorry that this was not communicated clearly. I apologize for the inconvenience you experienced. If you ever have any more questions or concerns, please feel free to reach out to me at Naomi.benson@nucific.com.
Helpful Review?
33 People Have Voted
Posted on Sep 25, 2017
UK import taxes - make this clear on Nucific website!
I cannot comment specifically on whether the product works as claimed or not. I have only taken a few tablets but had to come off them for now due to other medical issues.
I ordered the product, noting free delivery, etc. I was shocked to find that my postman needed to take almost £30 from in taxes/charges before he could release the packet. Stuck between rock and a hard place, to pay the £30, and therefore the "savings" made on the product were eradicated and it was not cheap to begin with, or not pay and wave goodbye to the significant sum already paid, and lose the product. Not a happy bunny.
My issue is with Nucific's customer service response. I queried why it is not made clear before checkout that significant import taxes will apply. If they do tell you then I never saw it, and considering that as you try to checkout you are bombarded with pop-ups and "just before you go" to try to upsell they probably don't have any space to dedicate to this additional information.
The only response I got was basically, "we don't control import taxes, here is the link to the import charges in the UK." Uh, yeah, I now know this, thanks a bunch. NOT!
Please, please please, if you are in the UK, factor these charges into your purchase. You have to pay in cash when the postie calls, or go and collect at the depot miles away if you need to pay any other way!
Bottom Line: No, I would not recommend this to a friend
Company Response from Nucific, LLC
Sep 25, 2017
Hi HJ, I'm Naomi from Nucific. Thank you so much for letting me know about your experience with the ordering process. I am so sorry to hear that your order acquired customs charges. Unfortunately, we have no control over a countries customs charges as only about 10% of incoming packages are selected for customs. Typically, Nucific is not responsible for customs charges but I can go ahead and issue you a refund. Please keep in mind that in the future, we are unable to refund customs charges if your order acquires them. Thank you so much for understanding and I do apologize for the inconvenience that this has caused. Please email me directly at Naomi.benson@nucific.com and I can begin the refund process for you!
Helpful Review?
3 People Have Voted
Posted on Sep 30, 2017
Do not buy!
When I purchased the BIO X4, I was not made aware that I would be liable for tax when it landed in London. £31.00 later, the goods have been returned by royal mail, and no refund has been made despite regular requests.
Do not buy the product. It, along with many others that I will be listing soon, is a scam.
Bottom Line: No, I would not recommend this to a friend
Company Response from Nucific, LLC
Oct 2, 2017
Hi Stephen, Naomi from Nucific here. I am so sorry to hear that your order acquired custom charges. Unfortunately, we have no control over a countries customs charges as only about 10% of incoming packages are selected for customs. Typically, we're not responsible for customs charges but I would love to ensure that you receive a refund. Please email me directly at Naomi.benson@nucific.com, and I can personally make sure that this happens. I look forward to making this right and ensuring that you receive your refund!
Helpful Review?
8 People Have Voted
Posted on Oct 6, 2017
Painful side effects
The good part I experienced with BIO X4 is the loss of cravings, and the feeling of fullness when eating. It really worked well with those.
However, as soon as I started taking BIO X4, I experienced pain while urinating that got worse. It was so painful that I went to my doctor and found out I had a urinary tract infection. I stopped taking BIO X4 while I took the antibiotic, and then resumed when I finished the round of medication. After a couple of days, the pain returned and did not go away. I went back to my doctor, found I had another UTI, had another round of antibiotics that cleared everything up, and then when I resumed the BIO X4.
I did some research on the ingredients and found that Caralluma Fimbriata can cause painful urination. I have stopped taking BIO X4 and won't take it again. This is very disappointing to me because I loved not having cravings anymore.
Bottom Line: No, I would not recommend this to a friend
Company Response from Nucific, LLC
Oct 6, 2017
Hello Michelle, Naomi here with Nucific. Thank you for taking the time to leave your feedback here on HighYa. I am happy to hear that you experienced some of the tremendous benefits BIO X4 has to offer including appetite suppression and loss of cravings. I am sorry to hear that you developed a UTI during the time you were taking BIO X4.
Please keep in mind that it is very important to consult your physician prior to starting any new supplements, to make sure they are right for you. Please know that there is no known relation between the ingredients found in BIO X4 and the cause of urinary tract infections.
We do not recommend taking BIO X4 while treating an infection, to ensure that it does not counteract the medication you are receiving unless otherwise advised by a physician. Please email me directly at naomi.benson@nucific.com and I will be more than happy to issue you a full refund, just for giving Bio X4 a try. Thank you Michelle.
Helpful Review?
6 People Have Voted
Posted on Oct 10, 2017
Sending it back
I've been taking it for two weeks now, and it has not caused me to lose weight or anything else. I'm not really happy with it, and I'm about ready to send it back and get my money back because it has not made me lose weight.
Bottom Line: No, I would not recommend this to a friend
Company Response from Nucific, LLC
Oct 11, 2017
Hi there Pam! I'm Naomi from Nucific. Thank you for leaving us a review. I am so sorry to hear that you did not experience the results you had expected when using BIO X4. While many of our customers love BIO X4, we do understand that it may not work for everyone. I am glad to hear that you are taking advantage of our effortless return policy! If you have any questions about the process, please feel free to email me directly at Naomi.benson@nucific.com and I can assist wherever needed. Thank you for giving BIO X4 a fair try!
Helpful Review?
5 People Have Voted
Posted on Oct 19, 2017
DO NOT deal with this company. WARNING. Stay away!
They are a bunch of crooks and scammers. No order confirmation before the order is finalized, keep adding on more products in your cart without you knowing, in order to trick you into buying more. Customer service will not resolve your problems. The owner is Amy Lee, and she should change her name to Amy Lie!
Bottom Line: No, I would not recommend this to a friend
Company Response from Nucific, LLC
Oct 20, 2017
Hi Angel. I'm Naomi from Nucific. Thank you so much for taking the time to leave us a review. Our customers are our number one priority. I am so sorry that your experience was not a reflection of this. I also want to apologize for the miscommunication that occurred on our end when you were in the "check out" process.
I want to ensure that you receive your full refund for the products that you did not intend to order so please email me directly at Naomi.Bensons@nucific.com. I can begin the refund process right away.
Again, I am so sorry for the miscommunication that we caused. Thank you for bringing it to my attention and I look forward to making this right!
Helpful Review?
14 People Have Voted
Posted on Oct 22, 2017
Fraudulent charges
This company will charge your credit card unauthorized charges and send you products you did not order and then refuse to send you a return shipping label or give you your money back. That is what happened to me, and I reported them to my credit card company in which a fraud investigation is underway.
It’s been a nightmare dealing with this company and their very poor and unprofessional customer service. Do NOT buy any products from Nucific.
Bottom Line: Yes, I would recommend this to a friend
Company Response from Nucific, LLC
Oct 23, 2017
Hi Victoria! Naomi from Nucific here. Thank you so much for letting me know about your situation. I am so sorry about the miscommunication that we have caused. It sounds as if you were accidently enrolled in our monthly subscription service. This is a completely optional feature that I would be more than happy to opt you out of. Also, I would personally love to make sure that you receive a full refund from us. Please email me at Naomi.Benson@nucific.com and I will make sure this is fixed right away! Again, I am so sorry for the inconvenience that this has caused. I look forward to hearing from you!
Helpful Review?
9 People Have Voted
Posted on Nov 6, 2017
I want a refund and the customer service does not respond.
Unsatisfied with the product, I have requested a return authorization three times, and no reply comes. They do keep spamming about new products. This is a rip-off, bogus product.
Most companies will communicate and resolve a problem, but these greedy people have not bothered to try responding.
Bottom Line: No, I would not recommend this to a friend
Company Response from Nucific, LLC
Nov 8, 2017
Hi David! I'm Naomi from Nucific. Thank you so much for letting us know about your situation. I am so sorry to hear that you have not received your refund yet. I sincerely apologize for the miscommunication and frustration that we have caused. I would love to personally make sure that you receive your refund right away. Please email me directly at Naomi.Benson@nucific.com and I will look into this immediately and ensure you receive your full refund!
Helpful Review?
11 People Have Voted
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