Opendoor

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Opendoor

Overall Rating

3.9

234 Customer Reviews

Summary

Opendoor’s tech-driven homebuying platform presents an attractive option to sell your home fast. Our review will help you decide if it is the right service for you.

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Customer Reviews

3.9 Stars out of 234 Reviews
5 Star:66% 4 Star:4% 3 Star:0% 2 Star:4% 1 Star:23%
72% Recommend This Company
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Posted on Aug 2, 2019

Made moving from one place to another such a smooth process

By Ruth J., Irvine, CA, Verified Reviewer

Thank you Opendoor. When we first heard about you through the builder that we wanted to buy a home from, we were a bit skeptical. But the entire process was beyond smooth and beyond our expectations. The offer was very reasonable and the process was easy and seamless. No showings, no hassle. We closed with you 2 days before we closed with the builder and were able to move out and into our new home with no issues. Thank you so much for making one of the most stressful events (moving/transition from one home to another) so much easier! We now sing your praises to all our family and friends. No one can believe how easy it is.

We are beyond thankful!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Opendoor

Sep 7, 2019

Hi Ruth, great to hear you've had a good experience with us! We appreciate you choosing Opendoor for such an important transaction.

Helpful Review? 1 Person Has Voted

Posted on Aug 2, 2019

Awesome experience

By Jeremy H., Forest Grove, OR, Verified Reviewer

I cannot say enough good things about this adventure. I reached out to them out of curiosity and a need to sell my home. It was the best thing I could have done. They took care of all of the paperwork and they explained everything all along the way. I did not have any representation as they took care of all of it. The two different times that I was confused by this new experience they walked me through the language and requirements. They gave me a great value for my home and the repair costs that they were going to take care of were far less than if I had it done. To sum it up, I received more than I thought I would for my home in its condition and it all happened at my pace. Truly awesome.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Opendoor

Sep 7, 2019

Jeremy, This is great to hear! Thank you for supporting what we do and happy to hear you've had a great experience with us.

Posted on Jul 30, 2019

Great experience

By Beate K., Georgia, Verified Reviewer

Selling the house with Opendoor was the best experience we could have. From our first conversation until our closing day, we always got emails or calls about what will be our next step. Alex and Lisa always informed us ahead, what they are going to do or what we have to do. All the way they were truthful and very helpful. On our closing day, there were no hidden fees or any catch. We can truly say, this was the very best experience we could ask for. And if we ever want to sell our new home, it will be definitely with Opendoor.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Opendoor

Sep 7, 2019

We love great customer stories like yours. Thanks for sharing Beate!

Posted on Jul 24, 2019

Selling a house

By Christy F., Schertz, TX, Verified Reviewer

Using Opendoor was a fantastic experience. My mother was selling her home and wanted to sell quickly. She did not want to handle the responsibilities of being a home owner any longer and she was wanting to downsize. A traditional real estate agent would have taken 6 months or longer to sell. With Opendoor, she received an offer she was happy with. The process went quickly and she was able to close within a month. I would recommend using this service whenever you are in the market to sell your home.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Opendoor

Sep 7, 2019

We're delighted to hear you've had a good experience with Opendoor Christy. We appreciate you spreading the word about Opendoor! :)

Posted on Jul 24, 2019

Sold house

By Theodore S., Queen, AZ, Verified Reviewer

Opendoor was awesome from the start of the process to the final closing. All involved were professional and polite and extremely helpful. Special shout outs to Carissa Secchiari, Mallory Salisbury, Carlos Hernandez, and Jessica Meza. These folks were excellent from start to finish, Opendoor should be happy to have them. Thank you all for making this a seamless home selling experience.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Opendoor

Sep 7, 2019

That's great to hear, Theodore. It always makes us happy to hear the experience was a good one!

Posted on Jul 24, 2019

Delivered as promised!

By Anne D., Port Richey, FL, Verified Reviewer

Opendoor was a new concept to us. As we prepared to list our home I came across this option. It seemed very intriguing so after researching the seller experience we decided to give it a try. We were fully prepared to exercise the option to cancel at any time during the process. The fact that Opendoor offers this cancellation policy was very reassuring and gave us the confidence to move forward.

First the offer came back at the exact amount we were prepared to settle on with a buyer. Then came the home assessment. The repairs were over what we felt was necessary to make the sale at that price. At that point, I asked to cancel. Since we were in no hurry or need to sell right away we thought we could make the expensive repairs ourselves and recoup some of the cost by getting a higher selling price. My point is, please be aware that if you are paying for costly repairs you should get some return for that expense.

Anyway, Opendoor was very understanding of our position and rethought the repair - they credited the more expensive repair back and we agreed to proceed to closing.

After that everything progressed as normal but a whole lot quicker since you are not waiting for a buyer to secure funds. We only needed to agree to minor repairs (repairs that any buyer may have asked for) and to assist with the title process.

The entire transaction from offer to close was less than 30 days. I’m impressed and thankful to be spared possible last-minute buyer drama (which has happened to us in the past).

The entire team at Opendoor was very professional and transparent. It is a different relationship though. I never met the team face to face but they were always responsive to my questions and concerns.

In closing, we would recommend Opendoor as a viable selling option to explore.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Opendoor

Sep 7, 2019

That's wonderful feedback to hear, Anne! We always strive to provide a great customer experience with Opendoor and your feedback is incredibly valuable to us. Thanks for taking the time to share!

Posted on Jul 23, 2019

WOW...SHOCKED...AMAZED

By Brian Z., North Carolina, Verified Reviewer

I have to say that I was a little skeptical at first. No way it could be as easy as it sounds. What's the catch? Where are the hidden fees? I work in the mortgage industry so I'm very familiar with the process of selling a home. Selling a home equals stress x 10. This was by far the easiest transaction I have ever been involved in.

First, the offer they made me on my home was a few thousand dollars more than I would have listed it with a realtor for. Yes, the fees are slightly higher than the normal 6% from a realtor, but this is fully disclosed in the offer. I don't want this review to focus on money because everyone has there own personal financial needs. After I received and accepted my offer, I talked to Jordan for about 15 minutes just to make sure that I was not missing anything because it seemed so easy. I never talked to anyone on the phone again. Everything was done through the app or email at my convenience. Obviously, I could have picked up the phone if needed, but who wants to talk on the phone nowadays. They arrived a little early (Who actually arrives early? The Opendoor team does) for the inspection and were very complementary about the property. The results of the inspection blew my mind. They did not nickel and dime me for tiny things, and did NOT send me a 20-page report ripping my house apart and telling me how awful my house was. Total repairs were under $500, very reasonable.

Fast forward to the final walkthrough, scheduled for 9 am. The young man knocked on the door at EXACTLY 9 am. I was beyond impressed at that point. Never in a million years did I think it would be this easy. Oh, and I signed the final documents a few days early at my convenience. So on the day of the actual closing, all I had to do was check my bank account for the wired funds, and yes, they were in my account by the end of the day. So there was never any catch, no added fees, everything was disclosed upfront and part of the offer. The most stress-free transaction ever, and I didn't even mention that I never had to list my home for sale, didn't have to show my house to multiple strangers on their schedules. Didn't have to worry about a potential buyer getting financing, or backing out at the last minute.

Thank you, Opendoor, for turning one of the most stressful events in life into an amazing experience. I will continue to spread the word about this experience to everyone I can.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Opendoor

Sep 7, 2019

Thank you for sharing your experience! So glad to hear this Brian. Thanks for letting us know! We're so glad you were able to benefit from the ease and certainty the Opendoor experience provides!

Helpful Review? 1 Person Has Voted

Posted on Jul 23, 2019

Delivered as promised. No surprise.

By Frank H., Georgia, Verified Reviewer

Opendoor is a good alternative when you need to sell your house fast with a deadline in mind. You will not get as much as you might have via conventional realtor channel. But for an investor like myself, time is money.

After realizing my deadline is approaching, with no firm offer in hand, we decided to try Zillow first, since Opendoor was unknown to me. We eventually got in touch with Opendoor and Offerpad a few days later, after some online search.

We went parallel with all 3. Before requesting the estimate, I gave all 3 the same info: a 20-year rental house, with everything original (AC, water heater, etc ), except a 3-year new roof and the 5-year new hard floor. Everything works and in renter move-in ready conditions. All came back with about the same market price we consider to be fair, with a fraction of 1% difference between the 3.

The real difference came after the inspection.

Zillow came back with a big repair bill, 3 days after the inspection, including everything you would expect from a well maintained 20-year rental house. I told them they were double counting, since such cost should have already been included in the price discount in their initial estimate. They found nothing new other than age-related wear and tear I already told them. So I rejected Zillow first.

Opendoor came back with $0 repair bill, 5 hours after inspection. Thumbs up for a job well done in precise pricing. They appear to be well in tune with my local (Atlanta Suburb) market.

Offerpad came back with a much smaller repair bill than Zillow, about 1/4, 3 days after inspection. They also double-counted, but it appears to be a bargaining chip to get more discount from me. They agree to reduce it a bit but not to $0.

In the end, the dollar amount difference between Opendoor and Offerpad is insignificant. But in the process, I noticed Opendoor's operation procedure is a lot smoother than Offerpad. So we eventually went with Opendoor. But I'd give Offerpad another chance when it is time to offload my other rental houses.

I'd expect Zillow to improve over time and will not rule them out in future.

BTW, I also tried a few traditional cash investor buyers, which low balled the price as I'd expected.

If I have to give each a score on a scale of 1-10 from this single selling experience, then:

Opendoor - 9

Offerpad - 7

Zillow - 5

Traditional cash investors - 1 (only when none of the 3 above take your house).

Bottom Line: Yes, I would recommend this to a friend

Company Response from Opendoor

Sep 7, 2019

That's wonderful feedback to hear, Frank! We always strive to provide a great customer experience with Opendoor and your feedback is incredibly valuable to us. Thanks for taking the time to share!

Helpful Review? 2 People Have Voted

Posted on Jul 18, 2019

Best decision we ever made

By Angela G., Charlotte, NC, Verified Reviewer

We have 8-year-old twin boys, a dog, a lizard, and both work from home on a frequent basis. We outgrew our house and wanted to move for a long time, but the thought of trying to sell a house while actually living in it seemed daunting. We had assumed we would have to move everything into storage or buy a new house and move before we could list our house.

Just for fun, I requested an offer from Offerpad and Opendoor. Offerpad and Opendoor both came back with comparable offers, but Offerpad included free moving, so we started down the path with them. We found our dream house, made an offer, and then received a call from Offerpad that they had made a mistake and needed to drop their offer by $15K. It was a complete bait and switch and we immediately ran from them (and reported them to the BBB).

We then revisited our offer from Opendoor and wish that we had just gone with them from the get-go. Their offer was highly competitive (a little less than a realtor thought we could list for, but not by much) and their fees were very reasonable (7% vs. the 6% we would have paid for a traditional realtor). The repair assessment was the most stress-free home inspection that we ever have been through and their findings were extremely trivial ($327 total). There were no surprises, everyone was professional and pleasant to deal with. In the end, we paid 1% more than we could have if we had done it the "old way", but let me tell you what we got for that 1%:

- We never had to show our house...no staging, no pretending not to live at your house, no leaving with the dog in the middle of the day so someone can come check out the house.

- We picked our closing date. We lined up the closing on the old and new house so we had plenty of time to have the proceeds disbursed. We could change it anytime we wanted and didn't have to deal with any last-minute buyer financing issues that could have delayed our closing.

- We didn't have to store anything. Had we attempted to list our house and live in it, about half of our belongings would have had to be stored. That means moving twice and paying for storage.

- We didn't have to pay double mortgages. If we had bought first and moved, we would have had to pay two mortgages until the closing on the first house.

- We didn't have to pay for painting or carpet. This alone almost makes up the 1% we paid in fees.

- We were able to do "late checkout" and rent our house back for a day so we could move all the weird things we didn't want the movers to move.

- We preserved our sanity and reduced our stress. This one is priceless. Buying, selling, and moving are stressful...this process made it sooooooo much easier for us to move into our new house with as little stress as possible.

I cannot begin to tell you how much Opendoor changed our lives for the better. We wouldn't be in our new dream house without them!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Opendoor

Sep 7, 2019

We're delighted to hear you've had a good experience with Opendoor Angela. We appreciate you spreading the word about Opendoor! :)

Helpful Review? 4 People Have Voted

Posted on Jul 12, 2019

Opendoor for the win!

By Keith G., Raleigh, NC, Verified Reviewer

When I first thought about selling my home, I only knew of two options. Sell the home myself or hire a realtor. Both options required a good amount of my time. I first heard of Opendoor through a billboard I saw, then again on the radio. The concept sounded great but I’m always skeptical about things that sound too good to be true. After researching and asking around, I decided to give it a shot.

My experience with Opendoor was wonderful. It required very little of my time. The customer service was amazing and friendly. Also, their online hub was clean and very user-friendly. I would recommend Opendoor to anyone who doesn’t want to deal with the hassle of selling a home.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Opendoor

Sep 7, 2019

Keith, Thanks for the positive feedback and we appreciate you spreading the word about Opendoor!

Posted on Jul 12, 2019

What a breeze

By Jim E., Jacksonville, FL, Verified Reviewer

We made the mistake of house shopping to kill time 6 weekends ago. We fell in love with a new house, in a new neighborhood, but there was no way we could buy it without selling our current house.

I’d seen a few ads and mailers from Opendoor and decided to give them a try. I filled out the online "request an offer" form and received an offer in less than twelve hours. I thought the offer was too low and decided to call a local realtor. The realtor came out the following evening and gave us his pitch and market analysis. I’d not mentioned anything about Opendoor, or their offer at all. When we finally got to the bottom line the realtor said he was confident he could sell our home in 60 days or less for "FIVE THOUSAND DOLLARS LESS" than our Opendoor offer! That was all we needed to hear. As soon as he left we called the Opendoor contact, who’d already followed up with us and accepted their offer. Within thirty minutes we had a contract, which we e-signed. The next morning by 10 am, we had a fully executed contract, and made the trip to the new house to get that under contract as well.

I was nervous that there was some hidden agenda or last-minute trickery to try and hit us with more fees or something, but there never was. Everything was clearly spelled out and communicated throughout the process and the people were all great.

The only reason I’m not giving 5 stars is because I still think the offer was about five grand too low. I understand that Opendoor is taking all the risk, and I expected they’d offer less than market value, but I think I probably could have gotten twelve to fifteen thousand more if I’d listed it.

This was by far the easiest home selling experience I’ve ever had...and I’ve sold many! If you’ve got enough equity to accomplish your goals moving forward and want to avoid all the work that comes with listing the traditional way, I’d highly recommend Opendoor!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Opendoor

Sep 7, 2019

Jim, thanks for the positive feedback and we appreciate you spreading the word about Opendoor!

Helpful Review? 2 People Have Voted
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