Oura Ring

I've been wearing my Ring for a little over a week and have found the data to be very questionable. The sleep tracking is obviously not accurate since it seems to log all prone time as asleep. This morning I woke at 4:15 am and went to the bathroom and never went back to sleep, but the Ring indicates I slept again before getting out of bed for good. This is pretty common, so I don't have any trust in the measurements the Ring is reporting.

I also find the activity tracking suspect and sometimes the Ring doesn't even transfer data to the phone. This device is definitely not ready for prime time. It's a shame because I really like the idea of self-quantification and how it can help.

Bottom Line: No, I would not recommend this to a friend

Buyer beware. Customer service is atrocious and non-responsive. I placed an order for a black ring and later wanted to change it to silver. Not a hard request. I sent notes per the email order confirmation to both their order and service email addresses. Numerous attempts - NOT ONE SINGLE response. Yes, I checked my junk mail. They just go radio silent. IF this is customer service for someone trying to buy the ring, buyer beware of afterward, if you need support.

Bottom Line: No, I would not recommend this to a friend

When I bought the ring through PayPal on 8/4/18, my anticipated shipping date was 9/30/18. Halfway through September, the date was revised to 10/30/18, and halfway through October, it was revised to 11/30/18. On December 1st, I got an email announcing that my anticipated shipping date was yesterday, and 13% of the units in my group had already been shipped, which made no sense. When I contacted Oura on December 1st, they told me that a "realistic" shipping date was 1/4/19.

At that point, I filed a complaint through PayPal, because my option to receive a refund through PayPal expires at six months. Pekka replied to my email and said that my PayPal complaint had put my order on hold. He asked me to cancel my dispute. On reading PayPal's dispute terms, I discovered that if I canceled my dispute, I could not later file another dispute for not receiving the item. So naturally, I asked him to address my PayPal dispute through PayPal. He did not respond that email, nor did he respond through PayPal to my dispute.

Two weeks later, on 12/20/18, PayPal refunded my $264. At that point, Pekka sent me an email stating, "Unfortunately, PayPal decided in your favor."

So in short, I gave Oura an interest-free loan of $264 for 4 and 1/2 months.

I believe this is the sort of behavior one might expect from a company that is either (a) shady, or (b) foundering.

Bottom Line: No, I would not recommend this to a friend

I ordered the ring in September, arrived in December (I was patient with this).

It would not charge. I reached tech support a few days later. Charged, worked for one week, stopped working. Would not connect to the app.

No response from tech support for 3 WEEKS.

Then, reconnecting and working for four days until failing again. All data lost.

No response from the company, still several more weeks later.

Patience gone; contesting fee through credit card. I really wanted this to work.

Bottom Line: No, I would not recommend this to a friend

Have now had two rings and had numerous issues with both. The concept and design of the ring are fantastic, too bad the end result is so frustrating. The first ring seemed to work OK for about 6 months. I did have a few days of problems setting it up to sync at first. The data recovered was somewhat adequate (I am also using a Samsung watch, and a Fitbit for comparison). The OURA Bluetooth failed at about the 6-month mark. OURA service had me go through a month of trying different fixes, including banging it on the counter. OURA didn't seem to get it when I explained that seven different Bluetooth devices didn't detect the ring. OURA finally sent me a replacement ring, but it won't transfer data and is only detectable randomly. I really feel this product isn't ready for market.

Bottom Line: No, I would not recommend this to a friend

Bought the silver ring, but when it arrived, it looked nothing like the picture. It looks like a tin foil plastic toy ring. You also have to have location on your phone all of the time to use it.

I have tried sending it back but they are ignoring my emails.

Bottom Line: No, I would not recommend this to a friend

Ring arrived today.

Have downloaded the app to my phone, however, Google will not allow you to use the app without first signing up with them. I have no intention of signing up to anything by this corrupt organization.

Unfortunately, Oura does not provide the app on their website. Without the app, this product is completely useless as there is no way to retrieve the data.

It is not possible to contact Oura as they do not provide telephone support. I have e-mailed them but from what I have read there is little chance that they will reply.

£350 wasted on a useless piece of plastic junk!

Bottom Line: No, I would not recommend this to a friend

My husband ordered this ring over a month ago and DHL delivery service said it was delivered, but my husband never received his ring! You would think that Oura would deliver another one...but no! 300 dollars down the drain. If you order this ring, you may not get it and the company will do nothing!

Bottom Line: No, I would not recommend this to a friend

Worse customer service ever. I contacted the Better Business Bureau. They said they had no jurisdiction because they were based out of Finland. They suggested I contact the Department of Justice of my state.

Bottom Line: No, I would not recommend this to a friend

No phone number for customer service, just endless emails that get you nowhere but frustrated because of inaccurate data recorded. Until you've had enough and request the promised return and refund, then the communication stops and you are out $300 for a worthless ring.

Length of Use: 3–6 months

Bottom Line: No, I would not recommend this to a friend

This is a ring to track your sleep, not more than that!

Very soon after the purchase of my ring, I started contacting the team because the data on my activity is not accurate. This ring does not detect activity, this means you will have to manually add all of your activity in order for the statistics to be accurate (and know the time you've done that activity, which means you will have to always look at the clock when you're about to do something).

The client service team ignores my questions and answers me with some marketing stuff and reasons the activity is not detected. The ring is simply not made for that.

Length of Use: 3–6 months

Bottom Line: No, I would not recommend this to a friend