When I bought the ring through PayPal on 8/4/18, my anticipated shipping date was 9/30/18. Halfway through September, the date was revised to 10/30/18, and halfway through October, it was revised to 11/30/18. On December 1st, I got an email announcing that my anticipated shipping date was yesterday, and 13% of the units in my group had already been shipped, which made no sense. When I contacted Oura on December 1st, they told me that a "realistic" shipping date was 1/4/19.
At that point, I filed a complaint through PayPal, because my option to receive a refund through PayPal expires at six months. Pekka replied to my email and said that my PayPal complaint had put my order on hold. He asked me to cancel my dispute. On reading PayPal's dispute terms, I discovered that if I canceled my dispute, I could not later file another dispute for not receiving the item. So naturally, I asked him to address my PayPal dispute through PayPal. He did not respond that email, nor did he respond through PayPal to my dispute.
Two weeks later, on 12/20/18, PayPal refunded my $264. At that point, Pekka sent me an email stating, "Unfortunately, PayPal decided in your favor."
So in short, I gave Oura an interest-free loan of $264 for 4 and 1/2 months.
I believe this is the sort of behavior one might expect from a company that is either (a) shady, or (b) foundering.
Bottom Line: No, I would not recommend this to a friend
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