Peloton Bike

Peloton Bike

Overall Rating

2.8

46 Customer Reviews

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Summary

Peloton bikes let you connect to live and on-demand NYC studio spin classes (and more) from the comfort of your own home.

Pros

  • High tech spin bike with 22" LCD touchscreen
  • Access to 5000+ on-demand classes and 20+ live classes daily
  • Compete against others in real-time with leaderboard
  • Wide variety of class and music styles
  • Complimentary access to the Peloton app for other workout options

Cons

  • The bike costs about $2,500 with accessories and requires $39.99/month subscription
  • Repairs may take several weeks, depending on the crew’s availability
  • More expensive than the competition
  • The screen can’t be used for other purposes if you cancel your subscription

Customer Reviews

2.8 Stars out of 46 Reviews
5 Star:36% 4 Star:6% 3 Star:4% 2 Star:8% 1 Star:43%
48% Recommend This Brand
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Posted on Nov 23, 2018

Poorest Customer Service EVER!

By V H., Reno, NV, Verified Reviewer

My family bought me a Peloton Bike as a birthday gift on Nov 3, 2018.

It did not arrive until Nov. 12th. On Nov. 19th Peloton put the bikes on sale. I contacted them to see if they would honor the sale. Sadly, they told me I missed the window by 2 days, even though the bike was not activated until Nov. 18th. I will likely return the bike I am FORCED to do business with Peloton via subscription for the life of the product.

Lesson learned; Anytime Customer Service starts out on a poor note, it NEVER gets better! Choose wisely.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 16 People Have Voted

Posted on Jan 4, 2017

Excellent Home Workout Equipment

By Rick, Waco, TX, Verified Reviewer

I received my Peloton this past week. I have completed three rides so far. I am not an avid outdoor cyclist but have taken a few spin classes before. I love the spin classes, however, the biggest obstacle was always fitting the class schedule with a work schedule.

The Peloton was intriguing from this perspective. I had seen the television commercials but was skeptical as I am of most home workout equipment that is sold via television or the internet. I wasn't sold on the product until I actually saw it and touched it while walking through a mall and happened upon a store. I was blown away by its construction. It is solid and smooth. So, from an engineering, set up and ease of use perspective, I can't say enough good things about the Peloton, it is top shelf. It's unbelievably nice.

The two things that I would count as 'negatives' if they are truly negative, is the price being the first. It is indeed an investment. It will only be worth the money if I look forward to getting on it and riding it often. As of now, I can't stay off of it and look forward to riding it every day.

If you buy it and only use it once a week and it gathers dust in your home, you will think that it is way overpriced.

The second negative: the Peloton network technology. It was pointed out in the above review that you are spending nearly $1000 for the HD monitor.

While the Bluetooth connectivity is nice and the class options are top-notch, you would think that there would be a limitless amount of capability with the monitor to include adding your own music playlist via iTunes or Google and the ability to zone out and watch Netflix or Amazon Prime when you don't feel like joining in on a class.

I have done a couple of the 'scenic rides' and while the video is done very well, the music associated with the video is awful. I mean, not good at all.

Bottom line – I would buy the Peloton again, without question. And I would recommend it to anyone that wants the spin class workout option in their living room. It is a world class piece of gear.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 15 People Have Voted

Posted on Mar 17, 2017

Awesome

By Kev B, New Jersey, Verified Reviewer

I just got the bike and its a blast. Pretty compact. It needed a 47x36 mat, which I got on Amazon along with cleats (I got Shimano) and some dumbells, which were much cheaper than buying directly from Peloton. The bike itself is high quality. I started with some beginner rides and then tried Alex's ride, which is great. The technicians who set up the bike are super friendly and timely. So far so good.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 14 People Have Voted

Posted on Jun 10, 2017

I am obsessed

By Chelsea R., Seattle, WA, Verified Reviewer

I found out about Peloton when I ran into an old friend, and she looked amazing. I asked what she was doing, and she told me she got a Peloton.

When I researched it later and saw the cost, it slowed me down a bit. I bought a $400 bike instead off of Amazon that was highly reviewed. I used it with my iPad and the Peloton app. I had never done any spin class before, so I wanted to make sure I was into it. Wow, was I ever. In only four weeks my body was changing, and I was hooked. I got rid of the other bike and ordered a Peloton. I had been missing out on more of the matrix and magnetic resistance (vs. friction ). I talked my brother into buying one too for his girlfriend.

I am glad I got to try another bike so that I know how amazing the quality is of the Peloton bike. And the screen rocks too!

I do not like the gym, my kids are little and cry about going to the daycare, so workout was too hard to commit too. I do not like boring machines either. This whole program had me so engaged from the beginning I was hooked. The bike was worth every penny. The delivery was amazing too. Very thorough and they helped me set up the bike. LOVE. I hope to get more of my friends and family hooked as well!

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 14 People Have Voted

Posted on Nov 21, 2017

Height adjustments

By Jennifer C, Pennsylvania, Verified Reviewer

I just wanted to leave a comment that the height ranges listed above shouldn’t stop anyone! I’m well under 4’11” and have no problems riding my Peloton! Just go to a store and try it out first to make sure it fits. It’s an awesome bike!

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 14 People Have Voted

Posted on May 12, 2017

Totally worth every penny!

By Stephen Tyszkiewicz, Coronado, CA, Verified Reviewer

I can't say enough about this bike and the classes that are offered. This is the smoothest and quietest bike on the market, period. I am saving so much time and money as I no longer waste two hours of my time driving back and forth to the gym for a 40-minute workout. Nor do I have to pay the $25 per class fees anymore.

Peloton charges $39 a month for unlimited live classes and thousands of on-demand rides, which is less than two classes at my local gym. I now ride every day for a fraction of what I paid at the gym, but I still get the competition feel that pushes me. The screen is huge and makes you feel like you are in a real class with the leaderboard and all.

I have convinced all of my friends to purchase one and wish I had come up with this idea myself. The only downfall is the price, but you get what you pay for. Final delivered price comes out around $2,500.

I searched the internet for discounts and coupons and found nothing. The only deal is getting two months of subscription for free if you are referred by a current Peloton user and use their link to purchase the bike. Basically a $78 savings.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 13 People Have Voted

Posted on Aug 28, 2017

Addicting machine

By Dan White, Pennsylvania, Verified Reviewer

It took about six months to research and commit to the purchase, but finally purchased it on a Thursday and the delivery and set up was hassle free on the following Monday. I have taken spinning classes for a while and even purchased a bike for home use, but I could not achieve the "compete level" I felt while in a gym spin class. However, with the Peloton live stream and statistics on the high-deaf screen, I am pushing myself to the same level or if not higher than in a gym class. The bike is gym level quality and silent in operation, but the Bluetooth headset adaptability makes it perfect for home use without disturbing others. This is an investment in your health, but well worth it in my opinion.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 13 People Have Voted

Posted on Dec 22, 2018

Peloton Guarantee Shipping Promotion

By Joseph C., Honolulu, HI, Verified Reviewer

I bought a Peloton for my wife as her Christmas present. At the time there was a promotion that guaranteed I would get the bike before Christmas if I ordered it by 12/10/2018. I ended up ordering the bike on 12/08/2018 just to later find out that the bike won't be getting to me till 1/7/2019. I received an email from a representative who stated that I could reach out to him or anyone attached to the email with any questions. I sent them a follow-up email and three days later I still got no answer/response. I reach out to another representative who tells me that because I live on an island, I won't be getting the bike at the guaranteed time frame. It's pretty ridiculous after paying $525 for shipping and assembly. I guess you can say Christmas is ruined (it is now 12/20/2018, still no email response).

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 13 People Have Voted

Posted on Feb 26, 2019

Don't risk injury

By Jason C., Cleveland, OH, Verified Reviewer

I have had two bikes since 1/7/2019...neither one has lasted more than 7 days due to bike pedal threads being stripped. Second time almost injured my wife as she was pedaling (pedal literally came out still attached to her shoe). It’s obvious they don't care too much about the bike or the bike members anymore now that the Tread is in play. Their support even stated that they are so backed up due to all the focus being on the Tread. Was a new member...now no longer a member because of the fear of injury (from lack of product or install quality).

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 13 People Have Voted

Posted on Oct 17, 2017

I’m hooked

By MH, Atlanta, GA, Verified Reviewer

We’ve had our bike almost a year, and everyone in our family has used it at some point. My 16-year-old son used it in the winter months as part of his triathlon training. I probably use it the most and ride several times per week. The bike is best in class and is definitely worth the price if you’re serious about investing and committing to it, but the instructors and content are where it really stands out. You can customize your rides by instructor, music, type of ride, duration and difficulty. It’s hard to beat the convenience of being able to access this level of content in your home. We love it!

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 12 People Have Voted

Posted on Aug 29, 2018

Awesome bike!

By Nolan A., Alexandria, VA, Verified Reviewer

My wife was in New York and saw the Peloton store while she was up there visiting girlfriends. She was impressed with what she saw. I knew she was seriously looking for a solid workout machine for the house so I figured it would be a great gift and great for her transition out of post-partum (recent childbirth). She got depressed after #1 and #2, so I was very motivated to help her however I could.

When it arrived, I was truly impressed. It has a very modern design, sleek. And very sturdy and well built. As nice (probably nicer) than any fancy bike you will see in a gym or studio. So far I have taken a class about two of every three days (for the last few months). Sometimes I do a live class, sometimes I do an "on demand" class. Just this morning, I woke at 6:50 and went downstairs and took a 45-minute live class. Damn, I’m feeling good at work today. Pre-work classes always make me a high functioning, energetic teammate in the office.

Always, I enjoy this bike so so much. On days when I’m feeling a little sluggish I’ll do a 20-minute class, when I’m feeling good I’ll do a 45-minute one. I burn around 250 calories for every 20 minutes I ride this bike (37-year-old male), which to me is a solid result for my efforts. Besides tracking calories, you can track your cadence (RPM), resistance (how hard or easy you set it), your heart rate, and your output (a measure of cadence and resistance). Also, you can see how well you are doing against yourself (your previous rides), others, and even friends. For someone who is inspired by competition (like me!), this is the workout bike for you.

As for my wife, although we got the bike "for her," we both use it equally. Some nights, after the kids are down, we head to the basement together and she does a 20-minute ride while I do a stretch (Peloton offers much more than just bike instruction), then we swap. For our stretch/yoga/strength classes that they offer, we just stream those to a TV from my phone. Of course, whoever is on the bike is using the bike screen. One of us has to put on earphones, it’s sort of annoying if we are both listening to instructors at the same time. Doing this workout together has actually been something that’s improved our relationship through a like interest, comradery, and improving each of our overall feeling (mind, body, etc). She ("we" as most now say) just had a baby, our second. She recently told me this has helped her drop the baby fat faster than any other form of exercise in the past. Makes sense considering it’s primarily working your thighs and glutes, which are the largest muscle areas in your body, resulting in a fantastic cardio workout.

As for me, I have seen massive improvements in my lower body physique. Actually my upper body as well as I often take classes that mix legs and arm workouts in one session-all on the bike (Peloton comes with weights and you pick between 1lb, 2lb, or 3lb).

So bottom line, we are both feeling energetic, healthier, and stronger. Which means (personally speaking), I’m feeling HAPPIER. Additionally, I play ice hockey, and as the oldest guy on the team, the bike has helped me regain some lost speed and strength. And most importantly, I don’t get winded after a long shift, which used to be the norm.

All and all, I have NO ISSUES with this bike. The worst thing to happen so far is the heart rate monitor (which is wireless) has lost connection during a ride, but that didn’t matter much to me. Maybe it was even my fault, I don’t know.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 11 People Have Voted
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