PillPack

I thought this sounded like a great option for my mom, so I signed her up. What a mistake.

They are trying to get refills from doctors on medications my mom doesn't take any longer. I have told them multiple times what her current prescriptions are and they just can't seem to get it right. Her meds still aren't showing up on PillPack's website in her medications. Every time I call or try to do an online chat, the wait times are more than ten minutes.

Their people are nice, but the right hand doesn't know what the left hand is doing. The idea is great, but they're not ready to take care of customers yet. They just don't have enough staff, and they need a better communications system between departments. I think I'll switch back to Optum. It is much easier to deal with.

Bottom Line: No, I would not recommend this to a friend

PillPack is Horrible!

I used to be good, but every time I have a medication change, it's like I have to go through hoops to make sure it gets done. The hold times are terrible. And finally, I canceled my account but they are holding my scripts hostage! I am on life-saving meds, which are due to run out, therefore I will now have to waste money and go see my doctor since the PillPack will not do the right thing.

I am so disappointed. They also tried to charge my card the cash price for a medication since they did not get the prior authorization!

Bottom Line: No, I would not recommend this to a friend

I went through a fifteen-minute phone conversation process just to learn that my insurance doesn't work with them. Unacceptable.

PillPack should check insurance first instead of wasting people's time.

Bottom Line: No, I would not recommend this to a friend

Huge frustration with their constant errors that resulted in my not having medications when needed. And just an overall terrible experience with their lack of diligence, an app/website that does not reflect current information for accounts (missing medicines, wrong shipment information, etc), and despite the promises of a more seamless experience, I find it much easier to deal with my local pharmacy than to deal with these chuckleheads. Too bad, because there is a lot of promise to the concept. Unfortunately, the execution is just atrocious.

Bottom Line: No, I would not recommend this to a friend

Every year PillPack has made errors with the dose, or left out medications altogether.

Today they sent me a text that I need to call my internist about a refill, but they didn't say what medication. I called customer service, and the young lady didn't know anything and couldn't pronounce the name of the medication. I spoke to the pharmacist who told me that the medicine in the text was not the correct one and that I needed a refill from the cardiologist for a different medication . Then she said she found the refill. This was for a heart medicine that I cannot live without. I told her that I'm sure I'm not the only one this happened to, but thousands of people could be missing their lifesaving medications.

This has happened many times. I am tired of this and am looking for another company. And I may report tins to the licensing board of New Jersey or bring it to the news media.

Bottom Line: No, I would not recommend this to a friend

They said they were going to ship my medications and didn’t do it. I called them and they said they would overnight them, but I never got them. I guess my blood pressure and other meds that I need aren’t that important to them.

Bottom Line: No, I would not recommend this to a friend

They cannot follow simple instructions. Doesn’t ship new medication but waits until next delivery. Sends WRONG medication. Won’t simply think about how a patient takes their meds. Why would I want to take two packs at 6 am when you could move the vitamin to noon! Horrible customer service. Going back to pharmacy. Don’t waste your time or money.

Bottom Line: No, I would not recommend this to a friend

I have issues with this pharmacy almost every single month. When I was on chemotherapy, they told me 4 separate times that my medication would arrive on time and it never did. I had to go without my medication for a week and fight just to get my medication. Then when I stopped taking the chemotherapy, they wouldn’t stop shipping my medication after asking them multiple times.

They’re always shipping out my PillPacks without medications because they fail to refill my prescriptions with my doctor, or they add too many medications causing me to throw away perfectly fine pills.

Every single month something happens. Wheather it be issues like them accidentally putting my medications in 4 separate PillPacks a day, or issues like them leaving out medications I need to stay healthy. I’m constantly having to fight between them and my doctor’s office, and it’s exhausting.

Bottom Line: No, I would not recommend this to a friend

This pharmacy is dangerous. Do not use them! This was the most horrific experience I have ever had. To the point that I had to use expired medication since it was more than a month to get them to even promise to mail the package (I was told that it had already been mailed several times), at which time it was easier to go to my local pharmacy.

I have probably 15 emails back and forth. During the calls that I did receive, I never talked to the same person twice, even after being told that they would take personal care and follow my order themselves. I had to repeat myself over and over. When I tried to call I was never on hold less than 45 minutes. Please, please beware. DO NOT use these people!

Bottom Line: No, I would not recommend this to a friend

I’ve lost track of the number of times these clowns have failed to get refills or notify me of a problem with a refill. They routinely ship packages that do not have full and complete medications.

Their “customer service” is entirely made up of “we’re sorry,” and “that shouldn’t happen.” Nothing but words, no improvement after multiple issues.

Worst. Pharmacy. Ever.

Avoid.

I have switched to CVS who offers a similar service.

P.S. I am certain that someone from PillPack will post the usual “we’re sorry” and “this is not the service that we mean to deliver.” Don't be fooled. Like others here, I have been told that the doctors don’t return calls and faxes. Like others, I have spoken with close to a dozen “supervisors” and “managers.” It’s all a shell game and a joke. Nothing ever gets better. They are NOT sorry, and this IS the level of service you should expect. Don’t be fooled. Take these 1-star ratings to heart.

Bottom Line: No, I would not recommend this to a friend

I tried them out, and they screwed up everything the first month. They promised it would not happen again, but they did again the second month. Then halfway through the third, they tell me they don't take my insurance anymore and I can pay cash for them and they will gladly continue serving me!

This was a horrible inconvenience. I would not recommend them to anyone! The biggest waste of time and energy switching everything to them, then getting treated like crap, only to just have to switch back!

Bottom Line: No, I would not recommend this to a friend