Piping Rock

I live in PA not far from NY. Always got my packages in two days. Sometime their coconut oil would leak a bit into the zip lock bag they put it on. This mostly happens in the summer.

Just had two major problems that I had to jump through hoops to get help. Day time customer service couldn't care less. One even told me she was leaving at four, so I should call back.

I called back alright. Spoke to a very caring gentleman. I explained that I got very sick from their new probiotics I bought. I have been taking a lower dose and decided to go up to the next higher amount. I took one in the morning, one at night. These didn't taste right and there was an overwhelming strong mustard smell. I had stomach pains all day. I ate nothing different. When the pain continued once again at night, with horrible gas and pain, it had to be the new probiotics.

They wanted me to return it, myself. I am handicapped and disabled and do not drive. Finally they had me pack it up and had UPS pick it up. I was told not to write anything on the box at all. So I had no proof of return, except for pictures of the letter I wrote and photo of the box.

It took them eight days to find a package that "I failed to get a receipt for!" It took another five days to get my $13.49 back to the credit card it was on. Very poor customer service except for the gentleman at night. I never got a call back regarding the contents or formula error.

From that same order, I opened the bottle of Krill oil. I have taken this for years, but not theirs. The capsules looked half filled. I took a few more from the bottle, they looked the same. I squeezed one to see if the "oil" would move. It did not move. I squeezed it again it cracked open, as in a crunch! The orange goop was all over my fingers, nothing like oil at all! The dog got the broken capsule and started to chew it. It crunched like he was chewing on a water bottle.

I took it to my pharmacist. He said they used a hard shell, some companies do that because it's cheaper. Will it fully dissolve? He couldn't answer yes or no. This is going back too. I am not going round and round with their customer service. My return letter won't be quite as nice as the last one. I will return it, I will get a receipt and I will send the CEO the same letter, but certified.

They just raised their price $2.00 on the coconut oil, from $21.79 to $23.79. I usually buy one 54 oz container a month. I spend $70 to $100 a month at Piping Rock. But no more. Looking for a new company. I don't feel I can trust them any more.

Terrible customer service. They say something but don't follow up with it. Please take everything in writing.

Bottom Line: No, I would not recommend this to a friend

The mark of a shady company is the fact that they will not allow negative reviews posted on their website. I left 2 negative, VERY POLITE, very professionally worded reviews about the quality of their essential oil. TWICE they wouldn't allow my comment posted on the site. They did, however, email me privately and tell me they would refund me for ONE of the oils I purchased (cheapest one). After the shipping costs and such, it wasn't worth the fight or money to ship anything back.

The oils are VERY heavily chemically scented. They are not even for aromatherapy let alone for therapeutic purposes.

Don't fall for this scam of a company, people. I wasted $40 with them. Don't make my mistake.

Bottom Line: No, I would not recommend this to a friend

I have been using Piping Rock for a few years now and I am truly disappointed in the company's shipping policies. I placed an order last week and was just informed by the USPS carrier that the item was stolen from her en route to my home. When I called their customer service department, I was informed that it's not their policy to either refund or replace the packages because once it leaves their facility they are no longer responsible for it. That is the worst customer service policy I have ever heard of! If a package is purchased and it doesn't reach the customer, a company should have policies in place to work towards an amicable resolution rather than say it's not your policy. I have purchased items from many companies to be delivered before and packages don't always arrive, yet every other company either replaces, or worst case scenario reimburses. I have bought many items through my patronage with you and recommended you to many others. I am truly disappointed with you and will no longer use your company and tell everyone I know not to be weary of using you.

Bottom Line: No, I would not recommend this to a friend

I have ordered from them before and no problem. I got an email that stated a B1G1 free sale was on, clicked the link and it said that there were over 100 items and to view click. I did and found several and purchased. Even verified it on chat that I would be getting quantity of two (it was showing only one on my checkout page) and was told 2 would be sent. Well I ordered and less than 45 min later, I received shipping confirm ( normally great) and noticed I was only getting 1 of each item and 2 of another.

I called and was told there were "crazy deals" on that page too and they weren't B1G1. All the items had crazy deal emblems, and 16 that were intermingled didn't! I said that I wanted to cancel and was told it was too late and they would have to cancel the whole order, which I agreed to. And then I was told they couldn't do that. Buyer beware, they will put other items in with the "special" sale items link or not.

Bottom Line: No, I would not recommend this to a friend

Really crappy customer service on pills that are leaking and they know there is a problem but I must send the stuff I've already thrown out for a credit or refund, and they know I threw it out. No credit no refund, only putting the onus on the consumer. Over a quarter of their product leaked out of the capsules onto my other meds and/or in the bottom of the bottles. And all they do this put you off and hope you'll just cool down and leave it. Well I'm leaving it alright!

Bottom Line: No, I would not recommend this to a friend

Sorry to say, I don" know if the Potassium Plus Iodine is worth it. I only received it today (July 25) after ordering on July 2!

And, It was NOT DELIVERED to my door. I got a card on the 25th of July to pick it up at the Post Office!

This is not sitting well with me after numerous days of calling trying to locate the parcel.

I am pointing out their shipping service to Canada is the worst! They Use DHL. I have had problems with DHL many times before this.

If you want a product with 3 different tracking numbers adding to confusion go ahead and order. Expect to receive the product a month later and that is only after complaining to various locations that your parcel has not arrived.

Starts out with a DHL tracking number but that number falls off their system once your product hits the Canadian border.

Good luck. It's almost like finding a needle in haystack.

Bottom Line: No, I would not recommend this to a friend

This product has been stored in sealed factory container, with dryer pack inside, expiry 03/2018. The product is disintegrating inside the container and is unusable. I called customer service, who said I need to contact the seller. Nonsense!

Bottom Line: No, I would not recommend this to a friend

I am a relatively new Piping Rock customer. However, in a recent order I received, I noticed a very sweet taste to the melatonin I ordered. I looked on the label and noticed that they put Sucralose in it. I have no idea why they would put Sucralose in their products, definitely not a health product but a chemical. I contacted them saying I wanted a melatonin without Sucralose in it. They said they did not have any and they offered no solution, including a refund. As most people who buy health products know, Sucralose is not a health product but an anti-health product. So, I ask, do they have an agenda by putting this negative health product in their supplements?

Bottom Line: No, I would not recommend this to a friend

So I registered, placed my order, remembered to add 1 more item, hoping it wasn't too late on 10/4. Then I get an OOPs email saying it didn't go through on 10/5, AND I get a confirmation that they added on my item.

Then I get another text saying it didn't go through. I call them and they say they have no record of the order, they don't send out messages like that and they don't add on to orders already placed, also do I have the right company?

So their customer service department will make you out to be a complete idiot. Their prices can't be beaten, I want to know are they for real?

Bottom Line: No, I would not recommend this to a friend

I ordered 5 bottles of Magnesium Chloride 520mg so called tablets. When you open the bottles you find a big pile of white powder along with broken tablets. They are so soft they actually break in your hand before you can get them in your mouth. Save your money folks. These are the worse tablets I have ever put in my mouth.

Bottom Line: No, I would not recommend this to a friend