I live in PA not far from NY. Always got my packages in two days. Sometime their coconut oil would leak a bit into the zip lock bag they put it on. This mostly happens in the summer.
Just had two major problems that I had to jump through hoops to get help. Day time customer service couldn't care less. One even told me she was leaving at four, so I should call back.
I called back alright. Spoke to a very caring gentleman. I explained that I got very sick from their new probiotics I bought. I have been taking a lower dose and decided to go up to the next higher amount. I took one in the morning, one at night. These didn't taste right and there was an overwhelming strong mustard smell. I had stomach pains all day. I ate nothing different. When the pain continued once again at night, with horrible gas and pain, it had to be the new probiotics.
They wanted me to return it, myself. I am handicapped and disabled and do not drive. Finally they had me pack it up and had UPS pick it up. I was told not to write anything on the box at all. So I had no proof of return, except for pictures of the letter I wrote and photo of the box.
It took them eight days to find a package that "I failed to get a receipt for!" It took another five days to get my $13.49 back to the credit card it was on. Very poor customer service except for the gentleman at night. I never got a call back regarding the contents or formula error.
From that same order, I opened the bottle of Krill oil. I have taken this for years, but not theirs. The capsules looked half filled. I took a few more from the bottle, they looked the same. I squeezed one to see if the "oil" would move. It did not move. I squeezed it again it cracked open, as in a crunch! The orange goop was all over my fingers, nothing like oil at all! The dog got the broken capsule and started to chew it. It crunched like he was chewing on a water bottle.
I took it to my pharmacist. He said they used a hard shell, some companies do that because it's cheaper. Will it fully dissolve? He couldn't answer yes or no. This is going back too. I am not going round and round with their customer service. My return letter won't be quite as nice as the last one. I will return it, I will get a receipt and I will send the CEO the same letter, but certified.
They just raised their price $2.00 on the coconut oil, from $21.79 to $23.79. I usually buy one 54 oz container a month. I spend $70 to $100 a month at Piping Rock. But no more. Looking for a new company. I don't feel I can trust them any more.
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