Piping Rock Review: Is It Legit and Is It Worth It?

By Lydia Noyes
HighYa Staff
Updated on: Oct 21, 2019

What Is Piping Rock?

Piping Rock is an e-commerce site with a focus on natural health products like vitamins, supplements, pet supplies, and more.

By providing the best quality vitamins, supplements, essential oils, and more, all at discount prices, Piping Rock claims to offer everything you need to live healthy at an incredible value.

On top of this, Piping Rock claims to have been in business for more than 40 years and to understand the importance of being involved in each step of the manufacturing process.

But is Piping Rock really worth the money? We did some digging around, and below, we’ll share how the company works, whether their prices beat the competition, and if past customers are happy with their purchases.

How PipingRock Works

According to the Piping Rock website, the company can afford to offer some of the lowest prices in the industry by manufacturing their supplements in their facility in Ronkonkoma, NY, shipping them right to your door, and then passing the savings on to you.

There were hundreds of products sold onsite at the time of writing, and a large percentage are Piping Rock name-brand items.

For instance, the company sells close to fifty different scents of fragrance oils, all of which are sold in different formats and under the Piping Rock name.

One standout section of the site is called “Crazy Deals.” Here, you’ll find dozens of sale products sold for a fraction of the listed price.

For example, we found clove fragrance oil selling for $0.89 (87% off) and Super Lion’s Mane Mushroom supplements for $7.59 (62% off). There are also several dozen “two for one” deal options listed among the site’s Crazy Deals.

In addition, local customers can also purchase Piping Rock supplements through their brick and mortar outlet, which is located adjacent to their manufacturing facility in New York.

About Piping Rock Quality Control

According to the Piping Rock website, the company manufactures all brand-name products on-site in order to control its quality.

Piping Rock owns and manages GMP-certified facilities, which is an FDA regulation acronym for “good manufacturing practices.” This certification ensures that manufacturers meet minimum requirements for creating, packaging, and selling drug products.

The company also owns a world-class microbiology lab for testing the safety, purity, and potency of their products. They claim that each product undergoes hundreds of quality checks, both before hitting the market and during post-production, to ensure quality.

We found evidence that Piping Rock occasionally experiences product recalls. In August 2019, the brand recalled its wintergreen essential oil due to a failure to meet child-resistant closure requirements.

Piping Rock Return Policy

Piping Rock provides a one-year, 100% satisfaction guarantee on all their supplements.

To initiate a return, you’ll need to contact customer service at (800) 544-1925 and include a brief note explaining why you’re returning the product.

Note: While you can sign up for Piping Rock’s email list and obtain discounts and promo codes, keep in mind that numerous coupons/promo codes are also available through third-party websites.

How Do Piping Rock Prices Compare to Other Sellers?

Because Piping Rock sells a wide variety of supplements and other health products, their prices can vary significantly based on what you buy.

We wanted to determine whether you’ll get a better deal on this site, so we compared the cost of a sampling of products in every category to two other e-commerce sites, Amazon and Walmart.

Note that the majority of products sold by Piping Rock are its own brand. We chose to look only at name brand products to ensure all three stores carried them.

The final category of this chart shows what a close equivalent Piping Rock brand product costs, where applicable.

Category Product Piping Rock Amazon Walmart Piping Rock Brand Equivalent Price
Supplements Alive! Calcium + D3 Gummies $8.89 $8.61 $12.24 $4.25
Vitamins Dynamic Health Childrens Liquid Multi-vitamin $6.19 $9.73 $9.73 $5.79
Herbs Jason Naturals Aloe Vera 98% Soothing Gel $3.49 $7.24 $6.92 NA
Essential Oils Timber Press Books The Herbal Apothecary: 100 Medicinal Herbs and How to Use $16.99 $16 $16 NA
Beauty Mill Creek Keratin Shampoo $7.39 $7.99 $13.29 NA
Sports Bob’s Red Mill Hemp Protein Powder $8.99 $16.22 $9.88 $7.99
Weight Support Bio Nutrition 100% Natural Raspberry Ketone $12.99 $13.99 $16.42 $15.99
Nuts & Seeds Now Foods Almond Flour $5.99 $8.41 $10.52 NA
Organic Now Foods Organic Spirulina $10.99 $9.88 $12.29 $10.59
Pet Products K9 Glucosamine $25.99 $39.30 $30.71 $24.40

As this chart shows, Piping Rock seems to deliver on its promise of offering some of the best prices available.

We found that the company beat out the competition cost-wise for almost every product we looked at, especially with Piping Rock brand items.

Just keep in mind that you’ll have to factor in shipping costs. PipingRock.com offers a $3.95 flat shipping fee, regardless of your order size.

If you already have Amazon Prime or can pick up items in-store at Walmart, then you might not save money with Piping Rock overall.

Analysis of Piping Rock Customer Reviews and Complaints

Here at HighYa, Piping Rock has earned a rating of 2.8 stars after more than 250 reviews. Most of these reviews seem to be either five stars or one star.

Happy shoppers stated that their orders arrived quickly and in excellent condition. They appreciated the cost savings compared to shopping with other companies.

On the other end of the spectrum, the one-star reviewers wrote that they never received the products they ordered or that the item took more than ten weeks to arrive.

Others questioned the efficacy of the products they received and that they might not be the pure formulations the company promised.

Trustpilot reviews show a similar story. Reviewers awarded Piping Rock 2.5 stars after more than 800 reviews, the majority of which are one-star.

A large percentage of negative reviews seem to be from shoppers outside the United States who struggled with slow shipping and poor customer support.

The Bottom Line: Should You Shop at PipingRock.com?

Piping Rock offers a vast assortment of supplements and other wellness products at prices that beat most name brand alternatives available today.

We found a few Piping Rock brand products sold on Amazon, but most are only available on the company website.

This seemingly makes it an excellent resource for stocking up, especially since the $3.95 shipping rate doesn’t change based on how much you order.

However, the average customer experience seems to leave something to be desired. Piping Rock doesn’t have great reviews online, and that mostly seems to be due to shipping problems.

Some people seemingly never received their orders and struggled to get the company to refund their purchase.

If you’re willing to risk longer shipping times, then the cost savings offered by Piping Rock may be worth it to you because of their low prices.


Read 261 Piping Rock Customer Reviews and Complaints

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Average Customer Rating: 2.8
Rating Snapshot:
5 star: 101 4 star: 11 3 star: 6 2 star: 18 1 star:  125
Bottom Line: 44% would recommend it to a friend
Showing 1-11 of 261
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  • Never disappointed

    • North Carolina,
    • Nov 19, 2019
    • Verified Reviewer

    I have been ordering from Piping Rock off and on for years and have never been disappointed, always received my order, there may have been a time or 2 that the order took longer than I expected, but it always showed up. I am especially glad that they have a manufacturing plant in NY and I don't have to worry that the products I am getting are from China. Their prices are much cheaper than Rocky Mountain Oil, DoTerra and Young Living. I have recommended their website to others and they also have been pleased with PR's products.

    Bottom Line: Yes, I would recommend this to a friend

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  • My orders

    • United Kingdom,
    • Nov 14, 2019
    • Verified Reviewer

    Hi, I have read these reviews BEFORE taking a chance ordering a supplement, first order took 2 weeks, which I expected seeing it's US-based, second order came in 10 days, no problems at all.

    Bottom Line: Yes, I would recommend this to a friend

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  • Happy customer

    • Dublin, Ireland,
    • Nov 7, 2019
    • Verified Reviewer

    I ordered Turmeric Curcumin on 10/27/2019 and received it today 11/05/2019 very well packaged. It cost E16.95 for 360 capsules, a year's supply. In Ireland I recently paid E29.00 for 60 capsules.

    This is a fantastic value and the delivery time to Ireland was only 9 days. I am very happy with the product and the service and would recommend it to anyone.

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 2 people found this review helpful

    Piping Rock supplements

    • Thailand,
    • Oct 25, 2019
    • Verified Reviewer

    Products have always arrived in reasonable time and at reasonable shipping costs considering my Thailand location.

    No use for UK though due to excessive import duty (EU haha).

    Prices for my particular choices are much better than anywhere else. Quality seems to be OK as far as I can tell.

    Bottom Line: Yes, I would recommend this to a friend

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  • 2 out 3 people found this review helpful

    Lost 1 year time and 50 Euro

    • Berlin, Germany,
    • Oct 22, 2019
    • Verified Reviewer

    On December 5, 2018 I made an order from Piping Rock in the amount of 44.76 Euro. Since I didn't receive the package and didn't have any tracking number, I requested them to make a refund to PayPal. But they said to me that the package wasn't accepted by customs and as soon as they receive the package back they will make not full refund and not on PayPal, but on their account. On April 29, 2019 (!) they finally informed me that they had received the package back and would refund me 29.70 Euro from 44.60 as soon as I make the next purchase.

    On June 27, 2019, I made the next purchase in the amount of 54.54 Euro and when I made the order, I received 29 Euro refund to my PayPal account. But the second package was again not delivered to me. Piping Rock again informed me that the package was sent back to their office and informed me that they were going to send 29.70 Euro (as the first time...(?)) to my account, but not to PayPal. Then for some time they just ignored my letters. But after 2-3 letters from my side, I finally received an answer that they would make an exception and resend me my last order.

    So the last order was sent on August 16, 2019 and again they informed me that customs sent the package back and in spite of the fact that I asked them to reimburse me 54.54 Euro to PayPal account, they wrote that would respond to me only when they receive the package back.

    I made claim to PayPal and they returned me 24 Euro from 54 because technically they already returned me 29 Euro. I contacted Piping Rock with request to refund me the rest 29.70 Euro, but received no response. So lost 50 Euro and 1 year.

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 4 people found this review helpful

    Rip off people.

    • Essex, England,
    • Oct 18, 2019
    • Verified Reviewer

    Purchased 4 bottles of Hawthorn capsules, cost £27.60 + £5.47 postage. I had to pay Royal mail £13.54 to receive the package. Contacted PR not our fault. No mention that there is a customs fee to pay when ordering. No reply to emails. Steer clear of this company, Rip off people. Don't order from them.

    Bottom Line: No, I would not recommend this to a friend

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  • 0 out 1 people found this review helpful

    Good service

    • Auckland, New Zealand,
    • Oct 18, 2019
    • Verified Reviewer

    I feel rather sad to read all these negative reviews.

    My orders are shipped to New Zealand and always arrive well packed and in good order.

    My only complaint is the cost of postage, which is horrendous.

    Not the company's fault, but I did get a bit anti when the postage was quoted in US dollars and turned out to be an awful lot higher in NZ dollars.

    The products were in NZ dollars so I assumed the postage was also.

    Bottom Line: Yes, I would recommend this to a friend

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  • 2 out 2 people found this review helpful

    Do not trust

    • Thailand,
    • Oct 14, 2019
    • Verified Reviewer

    ORDER #: F77GRR7G CUSTOMER ID: 2114001 SHIP DATE: 08/28/2019 SHIPPED METHOD: Airmail ESTIMATED DELIVERY: Estimated Delivery In 1-3 weeks.

    I still have not received this order 6 weeks after it was shipped and their customer response team claims I will receive it within 10 weeks and that they have no way to track the order. So I asked for a refund and they can wait 10 weeks to receive their products back and I will have no way to track their return. Of course NO REFUND.

    SCAM?

    This company needs to be shut down. They mislead their customers, and take no accountability for their actions. I can only hope that at some point they will not be able to conduct business in this manner.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 4 people found this review helpful

    Indeed a scam

    • Manila, Philippines,
    • Sep 30, 2019
    • Verified Reviewer

    I wish I read the reviews before placing orders! So far, all the international order issues are true...just didn't think that a company could be so blatantly unethical.

    I live in Manila, Philippines. I ordered last July 18th and like an obedient (or gullible) customer, I waited for 8-10 weeks, which they said was the typical duration range for international shipments. It's been 10 weeks. Our local customs didn't receive any parcel from Piping Rock. When I informed customer service, they said that they are not responsible for lost items. In other words, I paid for products (PLUS delivery costs) that were obviously never shipped in the first place! And based on the plethora of similar situations, it seems like there's some sort of Bermuda Triangle for Piping Rock packages that just get "lost" in transit. Guess I have to admit that I've been duped. Hope others get to read these negative reviews before getting sucked into this obvious scam!

    Bottom Line: No, I would not recommend this to a friend

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  • 6 out 6 people found this review helpful

    Yikes glaring gap in customer service

    • North Carolina,
    • Sep 19, 2019
    • Verified Reviewer

    I have ordered here several times before. Their products appear to have some efficacy and are priced competitively. My most recent order, however, has convinced me to take my business elsewhere. My mistake was a simple one; my old billing address populated the billing address for my credit card. Piping Rock rejected my order but the charge still showed up as a hold on my credit card for over a week. When it first happened I immediately try to correct the issue, which didn't work, used live chat and subsequently called. When it was clear that I could not receive my order I asked for them to release the hold on my credit card. It never happened and finally a week later after contacting my credit card company the charge was released. I've never experienced this level of difficulty with online shopping in many years. Did not receive an order and to have my funds held up with little help from customer service convinced me to cancel my account and do business elsewhere.

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 3 people found this review helpful

    Low price, as advertised, on time and well package. But the website is a bit poaky

    • Minneapolis, MN,
    • Aug 24, 2019
    • Verified Reviewer

    The best prices and variety I have found anywhere. The products match what I can find at the local stores. The selections of bulk goods and essential oils are priced to meet and beat any other I have found. The crazy deals are a must check for me and my budget. The only disappointments were an essential oil defuses-er that quite after 4 months and the sluggish web site. The products arrive well packaged and in time as listed on checkout. I have been using Piping Rock products for several years and have suggested Piping Rock to any that I know can use its large variety of products. I appreciate the encyclopedia and use it often to research the products befoer deciding whether or not to make a purchase.

    Bottom Line: Yes, I would recommend this to a friend

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