Piping Rock

This company is appalling and shouldn’t be allowed to trade. DO NOT buy anything from this company! This is the worst customer service I have experienced in purchasing anything ever - online or on the high street. They do not care about their customers and although they state that their customer service team are "happy to help," they are anything but happy and anything but helpful. Their standard "template" emails show that they do not treat people as individuals or any issues they have on their own merit. They are just mercenary in taking your money without providing you with any proper service at all.

I never received what I ordered from them and when I complained they just asked me to wait and wait and keep waiting. At one point they offered me a partial refund only to later say I wasn’t entitled to anything. No proof was given to me to show they had even sent what I ordered. I have read similar reviews and wonder if they have some sort of scam going on.

I would highly recommend purchasing health supplement etc. from somewhere else as although they may seem cheaper you may either end up paying more in delivery charges and customs fees of (like me), paying for something you never even get!

Bottom Line: No, I would not recommend this to a friend

I ordered from Piping Rock and paid extra for 2nd-day air. It took seven days to arrive. Don't believe these folks. Caveat emptor! This is my first purchase from Piping Rock and will be my last. I ordered on the 29th of August and chose 2nd-day air. Tracking shows this order never went on a plane. Seven days by truck. What did they tell me...Sorry for the inconvenience!

Bottom Line: No, I would not recommend this to a friend

Unlike many others I KNOW, this company is based in the USA and as I am in the UK will be liable to customs charges, therefore, it is simple enough for the products I want to buy to keep the bill cost under £15 and pay a little more for postage by splitting orders, as after all some of their prices are low, or I buy them elsewhere.

Unfortunately, as other reviewers confirm, the company does not complete the Customs Declaration form honestly and generally put heavily inflated prices on it, so even when actually spending below £15, a customs bill for VAT and an added administration and collection fee of £8 lands on your doormat via Royal Mail, in one case for more than the cost of the purchase when the actual purchase was only just over £11!

It is pointless trying to reason with them as worst of all, the company will do no more than send "stock" automatic email replies and will enter into no discussion of their failure in this respect which is simply adding insult to their failure.

My tip is to avoid them; this doesn't happen with other US companies I have used.

Bottom Line: No, I would not recommend this to a friend

The product is back ordered? Why sell something you do not have?

I have been very inconvenienced by this company. I even suggested a replacement. They shot it down. No reply from customer service either. Processed payment immediately when product not available. Be prepared to wait weeks for your order - if you even get it at all. Do your own tracking because they will not provide the information.

Bottom Line: No, I would not recommend this to a friend

Shame I cannot leave less than one star.

I was overcharged for shipping to the UK. After paying £10 for delivery fees, I had to pay extra £20 for actually receiving the parcel! Plus the hassle of having to go pick up the delivery at the Royal Mail depot, which was quite a drive away. I ended up paying triple the price for products I can find anywhere. What a scam. Their customer service is pathetic and useless. Do not waste your money and your time.

Bottom Line: No, I would not recommend this to a friend

I did receive my oils but they were of no use. They had such a horrible smell although they should've had a lovely scent.

They were supposed to originate from America but came from Germany, so who knows who sent them.

A waste of money. Don't go near them.

Bottom Line: No, I would not recommend this to a friend

It's my fourth or fifth times order from Piping Rock. Their items always arrive spilled or leaked. Essential oil bottle sometime only 15ml. When I have sent pictures of the spill and call their Customer Service, they said I am too difficult. They do not like to have customers like this.

Bottom Line: No, I would not recommend this to a friend

I never received my order since three months back. They are liars.

I hate their email on my Inbox. Their answer to that is your item is in your country customs! Lol, so what?! Is it your or my system? VERY BAD FRAUD company. Within three months my items could turn around the whole world.

Bottom Line: No, I would not recommend this to a friend

I ordered and paid on February 13, 2019, it was shipped February 15, 2019, and today the order is nowhere to be found. DHL, which Piping Rock claimed had the order since the 19th of February 2019, has advised me that they have no order in their hands whatsoever. Piping Rock refuses to give me proof that they handed to DHL like they are saying because they don't give tracking numbers! They are scam artists and thieves and are playing you, in the beginning saying that DHL just got delayed and please wait. After I confronted them, they just answer with the same plain email that is just, vague, and repetetive...

Stay away, don't get taken by these scam artists.

Bottom Line: No, I would not recommend this to a friend

After heading the advice of my Facebook essential oils group, I order from piping rock. I'm really glad that I did. The quality seems great and I did have an issue with one of the products not seeming to be full, I called the company and a rep answered immediately. He sent me out a replacement at no charge. I would definitely recommend this company!

Bottom Line: Yes, I would recommend this to a friend

I have been going to a class on DoTERRA Essential Oils but I find them so expensive. I began to comb the internet and I came across Piping Rock and ordered. I am very pleased with the service and the oils themselves. I will continue to order.