Piping Rock

Almost three months waiting for my order until I was informed that as I had used DHL and the order has been lost, there would be no refund!

They say they announce on their webpage!

When I bought, I had not been advised at all.

DO NOT order from this company.

They are thieves!

Bottom Line: No, I would not recommend this to a friend

I live in Australia and purchased 5 vitamins/supplements and an essential oil. I received the order within 2 weeks in a very well packaged box. I am super pleased with my experience, especially since the prices are better than any I can find anywhere else online or in shops. I'd absolutely recommend.

Bottom Line: Yes, I would recommend this to a friend

I had ordered two Magnesium supplements.

Not receiving anything after three weeks, I contacted them. They gave me the excuse that the customs in Dubai returned the items back because the address was incomplete.

After that, I had to deal with their stubborn online chat to no avail. They decided that I will get my refund minus fees when the item reaches their warehouse, which is outrageous, and now after more than three months, nothing. No refund, no answer to emails...

Their chat is overseas, based somewhere in India, and is quite useless.

It is a worldwide scam and people are falling for it.

They should be shut down ASAP.

AVOID.

Bottom Line: No, I would not recommend this to a friend

On February 1st after being on hold for 20 minutes, I asked for a supervisor. I am a LOYAL 7+ year active "consistent" customer. I gave my name so they could see my order history and not some new unhappy prospect. My complaint: I get daily "pop-ups" for many of the vitamins I buy monthly at 40% off. When I ordered my price was switched to 25% off. Customer service manager said that is a "promotion" to get new customers. My comment was well, isn't a solid active customer (base) like me also important in addition to new ones? No real closure and I felt no passion on that end. At least a "Senior Management" email back to me with empathy would have been a nice tactic. Nothing! Try Customer Service "101 approach" people!

I will continue to buy, however, as their products are good. Just venting on their approaches.

Bottom Line: Yes, I would recommend this to a friend

Took my money but I never received my items. Claimed the mail carrier lost my package, did not receive a refund. Rude and uncooperative customer service that leaves much to be desired.

Bottom Line: No, I would not recommend this to a friend

Scammers, very bad people, DO NOT USE. I placed an order of which they first denied I had placed until I sent them the order number and proof of payment. I was told was a computer glitch and my order was with UK customs, over three months later I've still not received anything. And they are refusing to do anything about it, blaming the courier, yet they told me the parcel was already in the country. I regularly have ordered from China and have never had an issue. I wish I had read reviews before placing an order with these scum, money wasted. These people are stealing for a living! BE WARNED.

Bottom Line: No, I would not recommend this to a friend

Three months I have been waiting for my supplements. I have written to them several times and always asked "to be patient." This last time I was informed that as I had used DHL and the parcel has been lost there would be no refund "as per the policy" on their webpage. Thieves...DO NOT order from this company, it is a SCAM.

Bottom Line: No, I would not recommend this to a friend

I got a Royal Mail card through the post saying I owed £14 shipping before I could get my products, which only cost £20. This was never mentioned on their website. I will never use this company again.

Bottom Line: No, I would not recommend this to a friend

I have purchased from Piping Rock about four times and experienced a problem twice. The first time I took it in stride as everyone makes mistakes, but the next time it happened I reached out to customer service and got absolutely nowhere. All they did was give me a tracking number, which I didn’t need as I had already received my purchase and had a problem with what I ordered leaking out all in the shipping box. I will not make the mistake of purchasing from this company again.

Bottom Line: No, I would not recommend this to a friend

There are several online promo codes on reputable promo code websites, but none of the promo codes work. When you go on Amazon or eBay, this company advertises lower rates to attract customers to their website. When you go on Piping Rocks website, add the item to the shopping cart, then browse around for a little while, then go through checkout, and suddenly you will notice prices changed in the shopping cart. This company pulls various scams on their customers. Next, my friend was visiting me from abroad and tried to sign up to get a new customer discount. Because my friend used my mailing address, she could not get the new customer discount (after signing up, the discount vanished from the shopping cart). This website is full of corrupt practices. Be careful.

Bottom Line: No, I would not recommend this to a friend

I recently bought some products online. I prepaid the charges, including freight charges.

When I received the product after three weeks, I was charged additional money by Canada customs.

I had no idea I was buying this from a US site. In the website, the Canadian flag was displayed with letters CAD. I was even charged in Canadian currency.

The website was misleading and nowhere it showed that it was being shipped from the US.

With the customs charges added, the product is no longer cheap to buy it online.

Bottom Line: No, I would not recommend this to a friend