On February 1st after being on hold for 20 minutes, I asked for a supervisor. I am a LOYAL 7+ year active "consistent" customer. I gave my name so they could see my order history and not some new unhappy prospect. My complaint: I get daily "pop-ups" for many of the vitamins I buy monthly at 40% off. When I ordered my price was switched to 25% off. Customer service manager said that is a "promotion" to get new customers. My comment was well, isn't a solid active customer (base) like me also important in addition to new ones? No real closure and I felt no passion on that end. At least a "Senior Management" email back to me with empathy would have been a nice tactic. Nothing! Try Customer Service "101 approach" people!
I will continue to buy, however, as their products are good. Just venting on their approaches.
Bottom Line: Yes, I would recommend this to a friend
5 people found it helpful
Link to this Review