Piping Rock

I live in PA not far from NY. Always got my packages in two days. Sometime their coconut oil would leak a bit into the zip lock bag they put it on. This mostly happens in the summer.

Just had two major problems that I had to jump through hoops to get help. Day time customer service couldn't care less. One even told me she was leaving at four, so I should call back.

I called back alright. Spoke to a very caring gentleman. I explained that I got very sick from their new probiotics I bought. I have been taking a lower dose and decided to go up to the next higher amount. I took one in the morning, one at night. These didn't taste right and there was an overwhelming strong mustard smell. I had stomach pains all day. I ate nothing different. When the pain continued once again at night, with horrible gas and pain, it had to be the new probiotics.

They wanted me to return it, myself. I am handicapped and disabled and do not drive. Finally they had me pack it up and had UPS pick it up. I was told not to write anything on the box at all. So I had no proof of return, except for pictures of the letter I wrote and photo of the box.

It took them eight days to find a package that "I failed to get a receipt for!" It took another five days to get my $13.49 back to the credit card it was on. Very poor customer service except for the gentleman at night. I never got a call back regarding the contents or formula error.

From that same order, I opened the bottle of Krill oil. I have taken this for years, but not theirs. The capsules looked half filled. I took a few more from the bottle, they looked the same. I squeezed one to see if the "oil" would move. It did not move. I squeezed it again it cracked open, as in a crunch! The orange goop was all over my fingers, nothing like oil at all! The dog got the broken capsule and started to chew it. It crunched like he was chewing on a water bottle.

I took it to my pharmacist. He said they used a hard shell, some companies do that because it's cheaper. Will it fully dissolve? He couldn't answer yes or no. This is going back too. I am not going round and round with their customer service. My return letter won't be quite as nice as the last one. I will return it, I will get a receipt and I will send the CEO the same letter, but certified.

They just raised their price $2.00 on the coconut oil, from $21.79 to $23.79. I usually buy one 54 oz container a month. I spend $70 to $100 a month at Piping Rock. But no more. Looking for a new company. I don't feel I can trust them any more.

It's a great deal if you are a first time buyer. BUT if you are a return customer this company will not cut you any breaks. You pay full price and cannot use their coupons. Most successful companies know and understand that the return customers are their bread & butter. Obviously this company hasn't learned this valuable lesson somehow. I would only recommend this company for the first order & then move on to another company on next order. With all this said, the product 'organic extra virgin coconut oil' was a good quality product. I hate leaving negative reviews but... There is NO loyalty with this company. NONE.

Bottom Line: Yes, I would recommend this to a friend

The oils are really weak. The oil dispenser is very sloppy and runs all over the bottle. I used some peppermint oil with a carrier oil at the mix ratio they recommended and can't even smell the peppermint. I ended up adding the entire 1/2 oz bottle of peppermint oil to 4 oz of carrier oil and could not even smell the peppermint. The oil does not give you that warm feeling of peppermint, definitely much weaker than any I have ever had in the past.

Same thing with the sweet orange oil when making a body spritz or room spray.

I used the dilution chart they sent me via email.

I also purchased the magnesium oil, I was leary when reading the questions and answers because they were recommending to use 4 to 5 sprays in one answer, but in another answer stated 4 to 5 sprays delivered approximately 60 mg of magnesium. The recommended dosage I have gotten from everyone else is 550 mg a day. But I ordered it anyway. When I received it the bottle had no mention of how many mgs or how much to use on the label, no directions at all. I went with calculating 550 mg from the statement that 4 to 5 sprays delivered approximately 60 mgs. Using this calculation that ends up being about 36 to 45 sprays for each application. I am not feeling the relief from this magnesium oil that I do from Dr Shealy's lotion. I think it is also very diluted.

I also purchased Ultra Chewable Pet Vitamins for dogs and cats. I should have snapped when I bought them that you normally would not give a dog and a cat the same dosage of vitamins because they are so different, their foods are not the same, but, I did not. It did not matter anyway, my animals won't touch them. They smell like hay. I let Piping Rock know that the animals did not like the chewable pills and that they smelled like hay, but they did not seem to think it mattered much.

However, I did enjoy the sesame sticks and sunflower seed. They were pretty good, but, the bag does not say where they come from.

I am not sure I will order from Piping Rock again.

The items did arrive quickly and they were packed well. I was missing a sprayer pump for the spray bottles of Magnesium, but when notified they dropped some in the mail right away.

Bottom Line: No, I would not recommend this to a friend

Forget about returning orders placed in error or without satisfaction. Once you pay the return shipping, forget it, and customer service doesn't care.

It took them 3 weeks to refund my $12, which they do not pay for refund shipping. (I will not order from them again.)

I had to email and call 10 times. When I did call they seemed uninterested to tell me the details about my order. Plus I got essential oils and they wastefully pour out and are messy and drip all over the bottles.

I loved the idea about their Piping Rock diffuser/light but it just doesn't make sense not to have an "off" button. You have to unplug the power cord in the back to turn it off; if not a red light will constantly blink until you cut off power from the outlet.

Disappointing because they did not go above and beyond. The little things keep a customer and I'm not kept. I'll have to stick with Amazon and Edens Garden for my oils.

Bottom Line: No, I would not recommend this to a friend

I have tried a multitude of products. I feel that their liquids are diluted. I purchased essential oils and found they were more diluted than store bought essentials.

Bottom Line: No, I would not recommend this to a friend

I ordered 5 bottles of Magnesium Chloride 520mg so called tablets. When you open the bottles you find a big pile of white powder along with broken tablets. They are so soft they actually break in your hand before you can get them in your mouth. Save your money folks. These are the worse tablets I have ever put in my mouth.

Bottom Line: No, I would not recommend this to a friend

I am shocked, devastated and heartbroken to see the recent test results done on Piping Rock Essential Oils. Last May when I was diagnosed with a High-Grade Endometrial Sarcoma, I started researching ways to help with my treatment and prolong my life. Essential Oils claim to do many things, including kill cancer cells. I came across Piping Rock online claiming "The Best for Less, Therapeutic Grade Essential Oils, Pure, top quality, and 100% all natural plant source." I'm not sure why the alarm bells didn't go off immediately when I saw the prices, but I trust that the things printed on the label must be true.

You can also see their test results on Dr. David Hills Facebook page, at essentialoilanalysis.com and on Dr. Pappa's site. Their oils are synthetic and full of chemicals with the occasional drop of real oils. Of course, I will never know if using genuine oils would have made a difference, but I can't explain how sad and disappointed I am.

As I live in Canada, I can't be part of the class action suit that just started, but I will be meeting with a lawyer here to see if I have any recourse. What kind of people can do this to other people?

Bottom Line: No, I would not recommend this to a friend

A lot of vitamins you can't really know if what you have bought is the real thing, but with Niacin, you will get what is known as a "Flush," which feels a lot like a skin burn. This side effect lets you know if the product is actually working. I get more of a flush with 50-100mg from Niacin from other company brands than 1000mg from Pipingrock.com. I have thrown everything I bought from them in the garbage because that's what they are! Rubbish powder in capsules.

This website is so misleading! Any negative product reviews on their website will automatically be deleted, which isn't fair to the customers. Some people need vitamins like Niacin to function and is vital for their well-being, and they are selling fake products which can cause a lot of distress and harm. I don't know nor can prove the authenticity of their other products, but I for a FACT know their Niacin isn't the real thing.

Bottom Line: No, I would not recommend this to a friend

I have a Vitamin D deficiency, and I have ordered a super high dose of Vitamin D 10000 UI 90 caps. But after three months I felt no positive effect. Then I bought a 2000 UI dose from my local store and can feel the difference from day one. Even with such a high dose, Piping Rock has no effect at all! The same thing with a multi vitamin/mineral that I bought from Piping Rock, I feel no effect from the multivitamin. Their products are NOT genuine! The vitamins, minerals, oils, herbs...all are fake!

Bottom Line: No, I would not recommend this to a friend

I purchased the Pumpkin capsules and got a ten dollar off coupon for a $30 or more purchase and free shipping at 44.00. Ok I ordered 44.00 worth from piping rock and clicked in the ten dollar off coupon code which means order will be 34.00. I went to pay at PayPal and the order showed 44.00 but then the ten dollar coupon didn't show up and stayed at 44.00. So after several more attempts, and eight emails to customer service, the coupon didn't fly. The customer service was unhelpful.

They just didn't get it because I kept explaining to them in several attempts and ten dollars off for a 44 dollar order didn't fly. They kept thinking I was talking about a previous order for 22 dollars. However, I told them that it's not. I am talking about the order for 44.00 (which was over thirty dollars for this coupon).

What I am going to do is return the pumpkin oil and that $22 order and the ten dollar off fake coupon. I wanted to purchase 44.00 worth of items but coupon code kept failing and failing.

Bottom Line: No, I would not recommend this to a friend