PrettyLitter Reviews

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PrettyLitter

Overall Rating

4.4

365 Customer Reviews

Summary

PrettyLitter changes color to reflect your cat’s health, helping owners detect feline issues such as urinary tract infections and kidney issues early.

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Customer Reviews

4.4 Stars out of 365 Reviews
5 Star:78% 4 Star:4% 3 Star:2% 2 Star:4% 1 Star:9%
84% Recommend This Company
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Posted on Nov 21, 2017

Missing bags of litter

By Kosha Dholakia, New York, Verified Reviewer

We've ordered 24 bags of litter but received only 16. We contacted PrettyLitter customer care about this, and they said they will check back with FedEx and get back to us. It has been ten days, and we've to follow up on the complaint. Nothing has been done as of now, and I am not hopeful of anything happening anyway.

The litter is good and customer care is polite, but they won't go out of their way to help you AT ALL.

Bottom Line: No, I would not recommend this to a friend

Company Response from Pretty Litter Inc.

Dec 4, 2017

Thanks for reaching out and sharing your experience Kosha. As we discussed via email, I sincerely apologize for the error on FedEx's end. I'm glad we were able to resolve your issue. We're already optimizing our claims process to make sure this doesn't happen again, and we appreciate you bringing it to our attention. As always, we're here to help. Please don't hesitate to reach out if there's anything else we can do.

Helpful Review? 4 People Have Voted

Posted on Aug 17, 2018

Mixed

By Denise S., Florida, Verified Reviewer

I'm still not sure about the litter. The litter boxes are easier to clean but I noticed it getting dustier after the first week. I have two cats, one a kitten and the other is 19 lbs, so I don't know if four bags a month is enough, but $68 a month is too much. I'm not going to pay more, the stuff is not cheap! I'm on my second month so far and I don't know if I'll keep it up. I don't know if I would recommend it.

Bottom Line: No, I would not recommend this to a friend

Company Response from Pretty Litter Inc.

Aug 20, 2018

Thanks for reaching out Denise! We'd love the opportunity to make PrettyLitter work for you. PrettyLitter was designed to be a low dust litter, so we'd like to look into what may have happened! We can also help you figure out the perfect number of bags for your two kitties. Everybody's household is different and we can help you dial in your subscription. Please send us a email at meow@prettylitter.com (attn: Cassie) and we'll be happy to help. Looking forward to hearing from you!

Helpful Review? 2 People Have Voted

Posted on Mar 23, 2020

Fascinating concept, not as great in practice.

By Carissa S., Norfolk, VA, Verified Reviewer

Perhaps I am coddled by the ease of use my previous litter (Arm & Hammer Slide), it is with the easy lift litter pans I have that have a sifter layer built in. I appreciate the clumping of my old litter which cleared out the used litter. Pretty Litter has been very interesting and I think I will continue using it, but not as my base, instead, as a sprinkle in.

Sorry if this isn't a 100% positive review. Pretty Litter isn't good at preventing urine odor. If anything, it carries the cat ammonia urine smell strongly because it doesn't clump. I really love the idea I can tell my cat's general health! I do! But yikes, folks...don't say it is good at preventing odor. It's just okay because the poop doesn't smell.

Also, I have a kitty with kidney issues and he is compelled to try to eat it when it is unused. He's on a vet-prescribed diet.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Pretty Litter Inc.

Mar 24, 2020

Thanks for sharing your experience Carissa. It sounds like there may have been an issue with getting the right amount of depth in your litter box. We understand that some people just prefer clumping litter, which is why we wanted to create an option that had the convenience of clumping while still having PrettyLitter's exclusive health monitoring technology, so we did! If you want to try our new clumping formula please reach out to our support team at meow@prettylitter.com or live chat with us on our website. Looking forward to hearing from you!

Helpful Review? 3 People Have Voted

Posted on Dec 23, 2020

Good product, bad service

By Rachelle D., Montréal, Québec, Canada, Verified Reviewer

The litter is good but the subscription concept is horrible if you have to pay for shipping, not to mention it’s very pricey. Better to buy three bags in one shot and/or pause the subscription.

Unreturned and unacknowledged emails, badly functioning call center, pretty frustrating for a product I usually buy as easily as toothpaste.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Smell control

Seeing cat’s pee PH

Subscription

Customer service

Helpful Review? 3 People Have Voted

Posted on Jul 6, 2021

Please let people know that you DO charge got shipping

By Jessie Lorraine W. , St. John's, Newfoundland and Labrador, Canada

You advertise free shipping so why was I charged for shipping? The total I paid for 1 bag of litter was $44.00, which I didn't realize until I just looked at my bank statement. Please let people know that you DO charge got shipping! I haven't received it yet but according to the tracking #, I should have it by July 5th. I won't be paying $44.00 again for 1 bag. That's terrible. You do charge for shipping.

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

No “pros” were specified in this review

Shipping costs are high

Posted on Jul 28, 2021

Odor and health

By Andrea B. , Mountain View, CA

I am not finding that it is keeping odor down very much longer than regular litter - crystal or normal clumping litter. Darn.

I have 3 cats, so it is hard to figure out which cat may be having a UTI.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

Pros and Cons

I like the concept

Easy to find in my local Target when they are out of my favorite brands

Doesn't work as long as promised so isn't as cost effective as promised

Helpful Review? 3 People Have Voted

Posted on May 7, 2023

More cons than pros

By Fergus D., Adams, NY, Verified Reviewer

I have been using this litter for a little more than 7 months. I have 7 Persian cats and one domestic. Half the litter boxes are clumping litter and half are PrettyLitter. What I DO like about it is the lightweight, so my weekly litter trash is noticeably lighter, and for seniors, that is a big plus. But...that's really it. No one has had adverse reactions or illnesses related to it. I DON'T like that it is made in China even though it is a USA-based company.

The litter turns yellow faster than anticipated, and sure, you only scoop out the solids, but it smells terrible just with the urine. Therefore, it needs changing frequently and it is more expensive. The bags at the PrettyLitter site are 2 lbs smaller than at Chewy also. There is also a gritty layer of debris around the litter box, so it DOES track just as much as the clumping. It also gives off a cloud of silica dust when poured in the pan. Wear a mask, or pour low and slow. Keep cats away during this. Most of my Persian cats prefer the clumping and I am not going to NOT have it as an option just in case it causes some to decide against the litter box altogether.

I also bought 3 bags for my son for his 3 cats. He gave it away after a while since his cats refused to use it.

I would only recommend it if you find lifting bags or pails of clumping too difficult and you have 1 cat, but with the caveat that not every cat will even use this.

Length of Use: 6–12 months

Bottom Line: No, I would not recommend this to a friend

Pros and Cons

Lightweight

No odor control with the urine; smells bad!

Expensive

Yellows quickly so must be changed frequently

Manufactured in China

Helpful Review? 2 People Have Voted

Posted on Jul 13, 2017

Love it!

By Jasmine Thompson, Lebanon, TN, Verified Reviewer

I just received my bag of PrettyLitter today and immediately switched out my litter box. As soon as I did, my cat jumped in to investigate. She will usually sniff around, paw at the litter then jump out whenever I change it. This time she hopped in, did her business and kept digging around. The litter was so gentle on her paws that she didn't feel the need to jump out, but took her time digging, sniffing and lightly stepped out. We give it 10 out of 10 paws!

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 2 People Have Voted

Posted on Sep 16, 2017

Great for urinary issues

By Amy Price, Texas, Verified Reviewer

I have a kitty who has had chronic crystals in his urine. We've done all the obvious things like take him to the vet, special food, and daily medicine. He needed something else to help me monitor his health though. That missing link has been PrettyLitter for us. I have been able to keep track of him easily with this litter. I also especially love that I only have to change the litter once a month. As long as you keep the solid waste scooped out the litter boxes they do not nearly smell as much as our previous regular litter.

We also have a kitty that is very particular about her litter and will not go in a scented litter at all or any other kind she deems unsuitable. She took to PrettyLitter immediately, and we have not had any issues at all.

If I could change anything about it, I would make the bags you get just a little bit bigger since I have giant litter boxes.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 3 People Have Voted

Posted on Nov 16, 2017

25% more

By Ashley M Kwiatkowski, Fairbanks, AK, Verified Reviewer

I like this product and I like that I only have to scoop feces. I like that for my system, I can flush the feces. However, I think there should be about 25% more litter. I’m running into at about day 15-20 that my cat tracks more due to excess moisture. My cat is no longer a kitten, and he now has a bigger bladder. My family is on a tight budget, and I can’t afford two bags of litter for one cat. This litter is already a luxury for us.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 4 People Have Voted

Posted on Dec 21, 2017

Easy cleaning

By Tom Jackson, Portland, OR, Verified Reviewer

We have one cat and I don't feel that PrettyLitter is cheaper. If you don't stir it every day, there is also a slight urine odor by weeks 3-4. However, it is soooo easy to clean. That's why we keep ordering it. There's no scooping of gunky or cement-like chunks out of the litterbox, it's the only litter that's this easy and is totally worth it for that feature alone.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 2 People Have Voted
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