We've ordered 24 bags of litter but received only 16. We contacted PrettyLitter customer care about this, and they said they will check back with FedEx and get back to us. It has been ten days, and we've to follow up on the complaint. Nothing has been done as of now, and I am not hopeful of anything happening anyway.
The litter is good and customer care is polite, but they won't go out of their way to help you AT ALL.
Bottom Line: No, I would not recommend this to a friend
4 people found it helpful
Link to this Review
Company Response from Pretty Litter Inc.
Thanks for reaching out and sharing your experience Kosha. As we discussed via email, I sincerely apologize for the error on FedEx's end. I'm glad we were able to resolve your issue. We're already optimizing our claims process to make sure this doesn't happen again, and we appreciate you bringing it to our attention. As always, we're here to help. Please don't hesitate to reach out if there's anything else we can do.