Quip Toothbrush Reviews

Company Response from Quip NYC Inc.

Aug 18, 2017

Hi Tyler!

Please, check your spam folder to see if our responses have been going in there. We answer all tickets on an average within eight hours, and at latest by 6 pm each weekday. We cover your brush for the life of your plan! We are always here and happy to help. It sounds like you may have had an issue while you were replacing the head that caused this to happen. We will be delighted to find out what happened, and replace what needs to be replaced and help ensure this doesn't happen again in the future. If you cannot find our replies, please go to our website and use the "chat" box in the bottom right of the page to ensure your emails are being received by us. We look forward to helping!

Company Response from Quip NYC Inc.

Dec 11, 2017

Hi J! Sorry if there was a confusion, but it sounds like you selected the free 3-7 business day shipping. So your package still has 4 business days to arrive, based on the estimate provided during checkout. If you were looking for faster shipping we do offer 2-3 day shipping for $10. You also have 30 days to return your Quip for a refund if you were not happy with the free shipping service. We look forward to seeing your updated review once your product arrives. We are always happy to help you track your package on help@getquip.com.

Company Response from Quip NYC Inc.

Jan 9, 2018

Hi,

As your dentist will tell you, the effectiveness of any toothbrush comes down to how it is used, not the features it has.

Quip uses the same nylon bristles, motor and in fact, manufactured next to other popular leading brands in the industry, so there will be no difference in the way your Quip itself brushes your teeth. The core thing that effects your oral health is how you use a toothbrush, diet and genetics.

Unfortunately, there are many dangerous misconceptions in oral care that we are trying to correct, such as the idea that whether a toothbrush is manual, gently vibrating, vigorously vibrating or rotating toothbrush is what effects your oral health. If they are all being used correctly (and have soft bristles), they will all "clean" perfectly.

The truth is, all toothbrushes should be used in exactly the same way, gently brushing tooth by tooth, focusing on the gum line area, making sure to cover the whole mouth. Unfortunately, many believe that manual brushes should be used with "big, strong, sweeping, brushing motions" and electric brushes "don't need to be wiggled around at all" and it is these misconceptions that can, in rare cases, cause people decline (or improve!) their oral health when changing brushes.

As we always say, we cannot speak to personal preference and the best brush for you is one that encourages you to brush 2 times a day, for a full 2 minutes.

We thank you for giving Quip a try!

Company Response from Quip NYC Inc.

Jan 16, 2018

Hi S.I

Just like on our website, and our help team has told you (and your dentist will tell you too), the effectiveness of any toothbrush comes down to how it is used, not the features it has.

Quip uses the same nylon bristles, motor, and even manufacturer as other popular leading brands in the industry, so there will be no difference in the way your Quip itself brushes your teeth. The core thing that affects your oral health is how you use a toothbrush, diet, and genetics.

Unfortunately, there are many dangerous misconceptions in oral care that we are trying to correct, such as the idea that whether a toothbrush is manual, gently vibrating, vigorously vibrating or rotating toothbrush is what effects your oral health. If they are all being used correctly (and have soft bristles), they will all "clean" perfectly.

The truth is, all toothbrushes should be used in almost exactly the same way, gently brushing tooth by tooth, focusing on the gum line area, making sure to cover the whole mouth. Unfortunately, many believe that manual brushes should be used with "big, strong, sweeping, brushing motions" and electric brushes "don't need to be wiggled around at all." It is these misconceptions that can cause big issues, alongside the other major issues that most people are not brushing twice a day, for two minutes, or change brush heads when they are worn out.

Of course, we cannot speak to personal preference. The best brush for you is one that encourages you to brush 2 times a day, for a full 2 minutes.

Thanks for giving Quip a try!

Company Response from Quip NYC Inc.

Jun 28, 2018

We are sorry to hear that you didn't enjoy your Quip!

All toothbrushes, whether manual or electric, should still be used the same by using small tooth sized strokes. The truth is, as the American Dental Association and Consumer Reports say, any electric toothbrush will clean your teeth just the same if you're brushing your teeth properly. That's why we created Quip, to help guide the habits that matter. Quip has earned the American Dental Association Seal of Acceptance for safety and efficacy in removing plaque and gingivitis, so there will be no difference in the way that Quip brushes your teeth vs. another manual or electric toothbrush if you're brushing properly.

We also use dentist-recommended, industry standard, soft nylon bristles, and the same sensitive vibrations as many other electric toothbrushes, to provide a thorough, yet non-damaging clean, that's still gentle on the gums. With the addition of a 2-minute timer and 30-second pulses, the brush heads delivered on a recommended basis, Quip is guiding good habits that really matter.

We hope this explains why Quip vibrates the way it does. We thank you for giving us a try.

Company Response from Quip NYC Inc.

Aug 12, 2018

Our team replies to all emails within 24-48 hours during weekdays, usually much sooner! Unfortunately, without having your full name or email address, we cannot search you in our system. If your email was received in our inbox, it would have definitely been replied to as we do not leave any email unanswered. We would recommend checking your spam or junk folder in the case that our team's reply has landed there. We are always happy to help at help@getquip.com.

Company Response from Quip NYC Inc.

Apr 1, 2017

Hi Andreas!

We provide a tracking number via email (with a clickable track button) the second your order ships, as well as provide basics tracking number on our website in your profile area.

We answer all emails within an average of 8 hours and are available seven days a week. We pride ourselves on our customer service and are sorry that not having a direct phone line (yet) as a growing startup, led you to feel you were receiving poor customer service.

We hope you enjoy your brush :).

Company Response from Quip NYC Inc.

May 28, 2017

Hi D Jones,

We can't find any help tickets in our system under "D Jones." To hear of a brush head snapping even under extremely hard brushing conditions is extremely rare, let alone twice.

Can you please let us know your order number or send us a help email to help@getquip.com, so we can look into this for you. We are worried that there may be something about how Quip is being used, refilled, handled or stored that may be causing issues.

Look forward to helping you.