I bought this toothbrush and it was only OK. So I decided I would keep it just for travel. After three uses it quit working. I sent an email to help@getquip.com and never got a response. I sent 4-5 emails and never got a reply. I tried to call and no one answers their phone...you are directed to leave an email. I tried all of their extensions and the same "leave email" message is given. I doubt that I can get a refund as advertised.
Oh, and yes, I contacted them within the first week of receiving my toothbrush so well within the 30 days requires. BUYER BEWARE.
Bottom Line: No, I would not recommend this to a friend
9 people found it helpful
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Company Response from Quip NYC Inc.
Our team replies to all emails within 24-48 hours during weekdays, usually much sooner! Unfortunately, without having your full name or email address, we cannot search you in our system. If your email was received in our inbox, it would have definitely been replied to as we do not leave any email unanswered. We would recommend checking your spam or junk folder in the case that our team's reply has landed there. We are always happy to help at help@getquip.com.