It appears it is a one-person show. They put a hold on your credit card. Five minutes after you order you get a label number so in THEIR MIND THEY ARE ENTITLED TO PUT A HOLD and CHARGE YOUR CREDIT CARD. I have sent others to them, all had issues and none reordered. If you like the product, go to Costco. I have a complex of issues. I think it may help. The stress just to receive the products to me is not worth any discount.
Bottom Line: No, I would not recommend this to a friend