Rocket Mortgage

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Rocket Mortgage

Overall Rating

4.5

713 Customer Reviews

Summary

Rocket Mortgage has an excellent reputation for customer service and ease of use, as well as a unique in-house mortgage for which you can choose the length of repayment.

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Customer Reviews

4.5 Stars out of 713 Reviews
5 Star:79% 4 Star:7% 3 Star:3% 2 Star:2% 1 Star:6%
89% Recommend This Company
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Posted on Sep 19, 2018

Simple and professional - would highly recommend

By Carey S., Ohio, Verified Reviewer

My experience with Rocket Mortgage was amazing. It was simple, everyone was professional that I dealt with, and I could easily reach people out of regular business hours which is HUGE for me. I hate having to answer (or make) calls during work - it feels like a disruption, and I have nowhere private to talk. But being able to call someone over the weekend or in the evening after work made a huge difference in how quickly I was able to get everything done for my mortgage. I would highly recommend Rocket Mortgage, ESPECIALLY to first time home buyers (like myself)!

Bottom Line: Yes, I would recommend this to a friend

Posted on Sep 21, 2018

Helpful, quick and easy

By Britany D., Terre Haute, IN, Verified Reviewer

As a first-time home buyer, I wasn't sure what to expect. My loan specialist explained the whole process and made me feel a lot more comfortable. It was very easy to submit the paperwork necessary through the Rocket Mortgage page. It took 10 days from the time I first saw my house to be ready for closing. Everyone was astonished. I would definitely recommend Quicken!

Bottom Line: Yes, I would recommend this to a friend

Posted on Sep 24, 2018

Cash out refi

By Steven M., Franklinton, NC, Verified Reviewer

The whole process online was fast and easy. The website keeps you informed throughout the steps along the way. All time frames were met, even though we had a hurricane in our area. All funds were transferred timely.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Sep 24, 2018

Relocation from Las Vegas to Memphis

By Gary K., Memphis, TN, Verified Reviewer

From pre-approval to close, they made the transaction as simple as possible, and we were pleased with how easy the site is to use. The only complaint we had was that the deadlines for documentation were not accurate and caused a little confusion.

Bottom Line: Yes, I would recommend this to a friend

Posted on Sep 27, 2018

Easy process

By Jeff L., Mesa, AZ, Verified Reviewer

From beginning to end, everyone I talked to was professional and helpful. Throughout the process, I was impressed with how everyone took the time to make sure I was comfortable and informed. I am very satisfied with the outcome and would certainly use Quicken again.

Bottom Line: Yes, I would recommend this to a friend

Posted on Oct 3, 2018

Refinance

By Franci P., Mooresville, NC, Verified Reviewer

Quicken made my refinance possible when other lenders couldn’t! They charged me a fair rate and got things done quickly. I was able to have my closing in my home at my convenience! What a great experience!

Bottom Line: Yes, I would recommend this to a friend

Posted on Oct 6, 2018

Satisfied customer

By Erika N., Michigan, Verified Reviewer

We uploaded documents for pre-approval on July 20th, found our dream home and submitted purchase agreement on August 18th, and closed on our new home on September 25th. I loved the ease of uploading and reviewing electronically, immediate feedback (or less than 24 hours) for any questions and concerns, regular follow-up by our customer support rep, and the smoothest closing imaginable.

Very pleased overall.

Bottom Line: Yes, I would recommend this to a friend

Posted on Oct 7, 2018

Happy customer

By Shawn B., Utah, Verified Reviewer

From start to finish, I had a good experience with the whole team that worked on my case.

The whole process was quick and painless. From day one when I first got on to just check options out, everything was able to be done online and had no issues there either.

The closing was even done to my choosing.

I would recommend Rocket Mortgage to anyone looking to see what they could do for them.

Bottom Line: Yes, I would recommend this to a friend

Posted on Oct 9, 2018

Highly recommend!

By Brian M., Gainesville, FL, Verified Reviewer

Great people, very friendly and patient explaining everything to us as we were first time home buyers. Made the entire process extremely easy and fast. We closed within 60 days of our first phone call. 10/10 would recommend and use again!

Bottom Line: Yes, I would recommend this to a friend

Posted on Oct 9, 2018

Easy and fast!

By Kathleen C., Acton, ME, Verified Reviewer

I did the loan over the phone, computer, and fax. Quicken makes the process clear and easy. Someone is always available to answer questions. This is the second time I have closed a loan with Quicken. They offered me a much better deal than my own bank of forty years!

Bottom Line: Yes, I would recommend this to a friend

Posted on Oct 11, 2018

Big surprise - loved the whole process

By Adam P., Scarsdale, NY, Verified Reviewer

I have been shopping around with different banks to refinance my house. Many of the banks I spoke to had a lengthy process and in the end, did not want to work with me.

I thought I would give Rocket Mortgage a shot since I have seen all of their commercials. I thought it was going to be a bait and switch situation. I thought it was going to be easy at the beginning and then get hard. I was wrong, the entire process who super easy. Kudos to Kate Romero who made this process painless. If she needed anything from me, we would just text, even late at night. She really works for you, or at least makes you feel that way.

Bottom Line: Yes, I would recommend this to a friend

Showing 111-121 of 713

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