Rocket Mortgage

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Rocket Mortgage

Overall Rating

4.5

713 Customer Reviews

Summary

Rocket Mortgage has an excellent reputation for customer service and ease of use, as well as a unique in-house mortgage for which you can choose the length of repayment.

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Customer Reviews

4.5 Stars out of 713 Reviews
5 Star:79% 4 Star:7% 3 Star:3% 2 Star:2% 1 Star:6%
89% Recommend This Company
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Posted on Dec 1, 2018

Just what I needed

By Eric L., Wauwatosa, WI, Verified Reviewer

Every question I had they answered in a timely manner. The website was pretty user-friendly and uploading documents was relatively easy. Straightforward information and friendly staff.

Bottom Line: Yes, I would recommend this to a friend

Posted on Dec 4, 2018

Home loan

By Anthony M., Aurora, CO, Verified Reviewer

I am a first time home buyer, who was nervous about the entire process, but the agents at Quicken Loans made this process seamless and effortless. They kept me informed at every step and they are extremely knowledgeable. I would definitely recommend them to my family friends.

Bottom Line: Yes, I would recommend this to a friend

Posted on Dec 11, 2018

Easy, smooth and informative

By Douglas O., Illinois, Verified Reviewer

From the first email to the last follow-up after closing, these were some of the best people I have worked with! I truly felt they were doing their best to get me the best deal and to fulfill my needs. Everyone was courteous and professional.

Bottom Line: Yes, I would recommend this to a friend

Posted on Dec 13, 2018

Superior service

By Shelley W., Ohio, Verified Reviewer

After being more than discouraged with another lender, I inquired with Quicken Loans on chat. Lauren popped up to chat with me about my circumstances, and the next thing I knew we were talking by phone. She was very thorough in explaining the process of mortgage lending as it related to my issues. The entire team assisted me step by step, making the process less stressful. They helped me navigate through my financial aid loan forgiveness matters. Attaching documents was super simple with the website! Lauren and Brad, along with the team of professionals, were knowledgeable and very pleasant to work with. My real estate agent and I are so very pleased with Quicken Loans that I have already sent recommendations!

Thank you so very much, Lauren, Brad, and the entire team, for making my dream of home ownership a reality! Many blessings your way!

Bottom Line: Yes, I would recommend this to a friend

Posted on Dec 14, 2018

Mortgage for acquisition/purchase

By J R W., Denton, TX, Verified Reviewer

I had used Quicken previously for a refinance on a prior home and was quite pleased. This time, I reached out to Quicken again for an origination mortgage and I could not be happier with how simple and straightforward the process was from start to finish. I submitted documents once and was actually stunned that I never had to re-send anything. My realtor was quite amazed that I was able to obtain a Verified Approval Letter for the mortgage on a Sunday night and even talk with a live person on a Sunday evening. I love this process!

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Dec 14, 2018

Great experience

By Elizabeth C., Georgia, Verified Reviewer

My experience with Rocket was great from start to finish. I was able to easily do some research online in the system, and when I got stuck, I jumped to the chat feature and started a dialog with Jordan, who became my loan officer. She helped me through the process and then kept the conversation going as I moved through my evaluation.

Once the decision was made, the rest of the team made it easy. The online portal to upload docs and ask/answer questions saved so much time.

Overall, I'm so happy that I chose to work with Rocket and the team there and would definitely recommend them to others.

Bottom Line: Yes, I would recommend this to a friend

Posted on Dec 21, 2018

Refinance process was very smooth.

By John T., Tennessee, Verified Reviewer

We did a cash-out refinance to get rid of high-interest consumer debt and it's going to be a huge benefit for us. Quicken made the process easy and straightforward, the people we dealt with were helpful and professional, and we were able to get it done quickly (something like 10 days from application to closing, I think). I'm very happy with the outcome.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Dec 22, 2018

First time home buyer

By Krista B., Fremont, IN, Verified Reviewer

From the very beginning, I was given as much information and assistance as possible. The whole process was completed very quickly. My team was very efficient and helped me get everything done while going above and beyond to ensure I was able to get the home I wanted.

Bottom Line: Yes, I would recommend this to a friend

Posted on Dec 31, 2018

Excellent service!

By Michelle H., Denver, CO, Verified Reviewer

As a first-time home buyer moving to a new city, acquiring a home loan is a scary process, but Dan Valentini made it so easy and painless! I was surprised by how simple it was to upload all my documents online to get pre-approved, and have everything ready to go for when I found a place. In a tight market, it was helpful to be able to move so fast once I found a home. Dan was very attentive, he called me frequently and always made sure I understood everything that was happening. Thank you for making my first home buying process enjoyable!

Bottom Line: Yes, I would recommend this to a friend

Posted on Jan 3, 2019

Excellent

By Katen N., Milwaukee, WI, Verified Reviewer

We were a bit apprehensive about applying for our refinance online, however, from start to finish, the process was quick and easy with Rocket Mortgage.

They were very professional and customer focused. We were kept up to date throughout the entire process. I would definitely use them in the future.

Bottom Line: Yes, I would recommend this to a friend

Posted on Jan 4, 2019

Really good service, easy to use, good people

By Malcolm E., Utah, Verified Reviewer

My experience working with Rocket Mortgage has been nothing but positive. Everyone I worked with worked quickly to get me through the mortgage process, and I ran into zero hangups along the way. My real estate agent and my title company even remarked on how helpful and quick the process was compared to how long everything usually takes. We were even able to close on the purchase two days early. I talked to several mortgage companies and none were able to match or beat Rocket Mortgage's interest rate, either.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 2 People Have Voted
Showing 144-154 of 713

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