Rocket Mortgage

Honestly, my husband and I didn't know the first thing about buying a house, but Rocket Mortgage and Quicken Loans made it foolproof to upload everything we needed. We always knew what we had to do and someone reached out to us if something was time sensitive. We're now proud homeowners!

Bottom Line: Yes, I would recommend this to a friend

Derek was excellent from cradle to grave, he kept me informed and was upfront with expectations. The same also applies to the entire crew that assisted me. I was able to do it all online and use the app for status updates and document uploads. Very easy and painless, closed in three weeks.

Bottom Line: Yes, I would recommend this to a friend

I just refinanced my home and it was my first time so I was clueless. Quicken and Rocket Mortage guys took time to help me with the whole experience. Each person involved was very friendly, easy to talk to, and was eager to answer any questions that I had. Everyone seemed to know their job well and was very knowledgeable and quick with replies, which was very impressive. Job well done Quicken and Rocket Mortgage! Keep up the good work, and thank you.

Bottom Line: Yes, I would recommend this to a friend

Every member of the mortgage team I worked with, starting with Avery Wyer to Gloria Williamson, were awesome and so helpful! They were all very knowledgeable about what they are doing!

Bottom Line: Yes, I would recommend this to a friend

Easy - walked me through all the steps, very convenient, was able to everything online. Very knowledgeable and friendly staff. I would recommend people to check out Rocket Mortgage before going to a bank.

Bottom Line: Yes, I would recommend this to a friend

I did an equity refinance. I found the process quick and easy.

I was expecting a long and drawn out loan, but to my surprise, I was closing in 30 days. This was even around the busy holiday season.

I liked being able to do the majority of the process online. All documentation was scanned and loaded onto the secure website. No stress.

Quicken Loans was able to give me a loan estimate on my first contact. This helped me with making my decision.

Simple and stress free. Thank you!

Bottom Line: Yes, I would recommend this to a friend

From day one this experience was smooth and hassle-free! Everybody we dealt with was professional and efficient. I would recommend this to anybody, thanks again for your time and effort!

Bottom Line: Yes, I would recommend this to a friend

I had a great experience with a great Customer Service Rep (Carley Born). Carley was so knowledgeable and helped me every step of the way to make sure my refi went smoothly and quickly. Carley is a GREAT asset to Quicken Loans, and I would highly recommend her to everyone I know!

My daughter and her husband, however, have had a totally different experience with Quicken Loans than I did. I was unaware that they were considering a refi on their home or I would have recommended Carley to help them for sure! They have had so many problems and many days of unanswered questions. They have provided everything that was asked of them promptly and have had to email their rep several times asking what the status of their loan is. They keep getting the same answer - "we’re working on it" or "Now we need more documents from you." Most of the time it is due to their rep documenting the wrong info, not the info my daughter is providing to her. Their rep should be contacting them immediately with status, not waiting for them to contact her!

Bottom Line: Yes, I would recommend this to a friend

I bought a condo in Tampa, Florida, which is 3,000 miles away. I was a little worried the distance and difference between the two states (Washington and Florida) would cause me some trouble. There were a couple of times that I was a little confused on what was needed, but it was more me not buying real estate very often that lead to confusion rather than what Quicken Loans was asking for. It was slightly more complicated than sitting across the table from someone, but it really worked out well and very easy to do.

Bottom Line: Yes, I would recommend this to a friend

I really appreciate how easy it was to refinance our mortgage. Everyone on the team was great to work with. The online dashboard made uploading and download my documents so simple. Can't thank you enough!

Bottom Line: Yes, I would recommend this to a friend

The entire process was effortless, I expected it to be since I had gone through the purchase process previously and would expect the same with my re-fi. All the representatives I spoke to either through telephone, text or e-mail were courteous and professional. My entire experience was painless.

Bottom Line: Yes, I would recommend this to a friend