Rocket Mortgage

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Rocket Mortgage

Overall Rating

4.5

713 Customer Reviews

Summary

Rocket Mortgage has an excellent reputation for customer service and ease of use, as well as a unique in-house mortgage for which you can choose the length of repayment.

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Customer Reviews

4.5 Stars out of 713 Reviews
5 Star:79% 4 Star:7% 3 Star:3% 2 Star:2% 1 Star:6%
89% Recommend This Company
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Posted on Sep 21, 2020

Excellent

By Erik M., Chesapeake, VA, Verified Reviewer

Very friendly, knowledgeable, and proactive agents are what set this mortgage company apart. Also, the process for refinancing is easy.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Proactive

Knowledgeable

Friendly

No “cons” were specified in this review

Helpful Review? 1 Person Has Voted

Posted on Sep 22, 2020

Fast and easy

By Stephen M., Columbus, GA, Verified Reviewer

Did a refinance, cut 7 years and $66k off the loan. Very simple process. Fast and easy, closed in less than a month. Everything online makes the process easy.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Speed

No out-of-pocket

Closing at my house

Lack of communication setting up closing

Helpful Review? 1 Person Has Voted

Posted on Sep 22, 2020

Easy and very helpful!

By Jessica L., London, KY, Verified Reviewer

This was our first time buying a home and Rocket Mortgage and their team made it super easy with the to-do list and anytime we had questions they responded super fast! I definitely recommend Rocket Mortgage!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Easy to do list

Fast customer service

Friendly staff

We did not know we had to pay for our interest rate, we saw in our closing $5000 of it was for our interest rate

Helpful Review? 1 Person Has Voted

Posted on Sep 23, 2020

Quicken - Rocket Mortgage is the best in the business

By Ashish J., Washington DC, Verified Reviewer

I have contacted about 5 lenders, but I received the best response from Quicken. Some lenders will say we will give you the cheapest rate, but beware of who is servicing it (Redfin). Some people go absconding after collecting your documents (New American Funding), and some just do not care (BofA/Apple FCU). Quicken has a dedicated team at each step of the process and they even help you with boosting your credit score.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Dedicated teams for each step of the process

Quick response to queries

Professionalism

No “cons” were specified in this review

Helpful Review? 1 Person Has Voted

Posted on Sep 23, 2020

This process was quicker and easier than I imagined

By Tanya D., Atlanta, GA, Verified Reviewer

I began my refinance experience using the chat feature one evening. From there, I went from an application to closing in less than 30 days. The process was smooth and easy. Saying I was shocked at how easy it was is an understatement.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

I could work around my weird schedule

It was almost all online, just the closing was in-person, obviously

The website was very easy to use

My loan officer answered any questions I had quickly

No “cons” were specified in this review

Helpful Review? 1 Person Has Voted

Posted on Sep 26, 2020

Best Mortgage Lender!

By Stacy B., Bellevue, NE, Verified Reviewer

Rocket Mortgage is the fourth lender we've had experience with in refinancing our home mortgage, and we will never switch to another lender after experiencing just how simple, quick, and seamless the refinancing process has been. Everything is accessed, processed, and submitted online with the exception of actually closing on the loan. We closed within just under 40 days, which was prior to our original tentative date of 45 days, and our closing appointment was conducted at our kitchen table in 15 minutes flat. We spent a maximum of 2 hours total on the entire refinancing process.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Oct 1, 2020

Love working with them!

By Bridget B., Labadieville, AL, Verified Reviewer

I have dealt with Rocket twice already and both times were pretty much flawless and EASY. Everything was online, so I was able to do it at my convenience and they emailed every step of the way. If I had to, I would do it again!

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Easy

Fast

Transparent

No “cons” were specified in this review

Helpful Review? 1 Person Has Voted

Posted on Oct 6, 2020

Very responsive...process was smooth and stress free!

By Larry B., Columbus, MS, Verified Reviewer

They contacted me to advise the rate they could lock in. Very competitive rates, and closing costs were reasonable.

The closing process was streamless and the notary was in contact, on time, and only took the time estimated.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Professionalism

Timely

Responsive

Took too long to close

Posted on Oct 6, 2020

Satisfied customer

By Helen P., Ossining, NY, Verified Reviewer

From start to finish it was an easy and painless process and I would definitely recommend.

They also had competitive rates and advised what would be best for our scenario.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Daily updates via text and email

How quick the process of the refinancing is

No “cons” were specified in this review

Posted on Oct 6, 2020

Refi

By James R., Morgan Hill, CA, Verified Reviewer

Simple, timely process. Having a previous mortgage with them made it easier. VA Loan process was simplified. They stayed with us through a CA Wildfire evacuation.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Simple process

Timely info

Timely response to questions

No “cons” were specified in this review

Posted on Oct 8, 2020

Competent people. Good communication.

By Mike K., San Diego, CA, Verified Reviewer

This was my 2nd or 3rd refi with Rocket/Quicken and my experiences have always been good. My first live contact this last time was quite friendly and happened to be attending the same college I graduated from decades ago. He was quite competent. I was stepped through the necessary information and forms in a clear fashion. And I was kept up-to-date through a well-functioning automated communications technology.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Good communication

My new mortgage was never linked to my new email despite my asking that it not be linked to my old email which I can no longer access

Showing 265-275 of 713

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