Summary
Roman is a telemedicine company that offers name brand and generic erectile dysfunction medications, shipped directly to your door. Learn more about how Roman works, as well as the safety and efficacy of their products.
Posted on Aug 9, 2018
After taking a charge of $15 on my credit card they didn't contact me as they said they would, and repeated calls to the listed phone number gets you to a Google Phone Number with a "leave a message." Discover Card refuses to refund me the charge, even after Roman repeated fails on returning my phone calls and website messages. So avoid Roman and Discover Card.
Bottom Line: No, I would not recommend this to a friend
Posted on Oct 15, 2018
It was my first experience with them and I have never received my order or my $15 back. I checked my bank account and sure enough, they took the money. Since our last correspondence, they stopped replying. I will now do all that's possible to report them everywhere I can. Beware of angry old men!
Bottom Line: No, I would not recommend this to a friend
Posted on Oct 21, 2018
I purchased six 60 mg tablets for $36, instead, I received six 20 mg tablets. I contacted customer service and received a reply saying that I need to take three 20 mg tablets to get the 60mg. 60mg tablets are $6 a piece and 20 mg tablets are $2 a piece.
Bottom Line: No, I would not recommend this to a friend
Posted on Nov 3, 2018
This is an embarrassing subject. I signed up, went through the process, I described what the website asks, the phases, questions asked, gave my full information, credit card, and the instructions said you will be billed $15 and the rest after the doctor speaks to you. I contacted via email and online chat, my email and info were up on the site over 24 hours and bang, my info disappeared. All I got was you never completed the forms, no one looked into anything, and now I'm going to be charged 15 bucks, and I'll have to tell them I contacted an ED company about meds. These people do not care...all they said was you did not complete the process? How would I know the details then...
They got my 15 bucks, and all I got was the runaround. My advice is to go to the real doctor, these guys are clowns. Sorry, no one cares at Roman or is accountable, you're just not here on our records Mr. Smith/Jones or whatever, see YA! Sammy...very poor customer service. Feel free to make an effort Roman.
Bottom Line: No, I would not recommend this to a friend
Posted on Nov 7, 2018
I used this to quit smoking; they sent a prescription for Bupropion. I had a severe reaction to this medication. Then in a couple of weeks I received another bottle, and they charged my account, at which point I contacted them to refund my money for a product I could not take, and of course they refused, citing FDA guidelines, which does not state they cannot refund the money on a product I do not want, nor can I use it.
Bottom Line: No, I would not recommend this to a friend
Posted on Nov 22, 2018
They advertise the first month free but still charge you. You have to argue with customer service. Stay away from this horrible service. You will be sorry. Can’t believe pro sports lets a scam advertise on national TV.
Bottom Line: No, I would not recommend this to a friend
Company Response from Roman Health
Jul 16, 2019
Hi J, this is Mike - I'm the Community Manager here at Roman. I've reached out privately to catch up on what happened here - I'm afraid my initial reply to you (last year) was never posted! Looking forward to reconnecting if your issue hasn't been resolved already. Thanks for getting in touch and apologies for any frustration.
Best,
Mike
Posted on Dec 7, 2018
I filled out a bunch of questions and paid $15 for a doctor to "review my chart," only to be automatically denied based on my answers to the questions. They could have rejected me without a doctor’s review and without taking my money, so thanks for the scam.
Bottom Line: No, I would not recommend this to a friend
Company Response from Roman Health
Jan 17, 2019
Hi This is Mike from the Roman care team. I understand your frustration following the decision your physician made, and would be happy to clarify.
The $15 consultation fee is paid to your physician and their practice for the consultation they provided. This is the same as if you visited a doctor in person and paid a co-pay to discuss your sexual health. Just as in a doctor's office, we cannot provide a refund for this fee.
As stated on our website, the only cases in which a refund is provided are if the individual has too complex of a medical history to be properly evaluated via telemedicine, which was not the case here.
I’m so sorry you did not receive the results you wanted. If you’d like, we can offer a free phone consultation with our clinical director to speak about any health concern you may have and to further expand on this decision. You can schedule that through email at care@ro.co . Thanks David!
Posted on Dec 10, 2018
Initiated contact, sent $15, and submitted headshot and ID photos. The latter was sent 4 times with ro.co saying that they never got it or was blurry. Then they stopped responding after I sent a larger, very clear photo of my ID. I have requested a refund and submitted a complaint to Visa.
Bottom Line: No, I would not recommend this to a friend
Company Response from Roman Health
Jan 17, 2019
Hi AG - thanks for the note! This is Mike with the Roman care team. We're sorry if we missed your last email. However, our physicians and pharmacists need a clear ID photo in order to ensure they're treating the right person. I'll be happy to search for that ID photo sent over, just send an email to care@ro.co with the information you provided above and I'll take care of the rest. Thanks AG!
Posted on Jan 13, 2019
I went through all the questions and answers. I paid $330.00 for BPH meds and waited. The site states ships in as few as two days (I started to look around the web about this site for problems with shipping and fulfillment), also found more info (takes seven days for them to start the shipping process, then two days to ship the meds). Then however long it takes for the shipper to deliver the meds, if you even get the items at all. I asked to cancel shipments, delete the account, and refund money. So long story short, go to a good doctor, be embarrassed, get the correct medication! So you can get some sleep without waiting for the medicine to let you empty your bladder (yes I was looking to get generic tadalafil 2.5mg but it is still $11 a pill current from this site). Tadalafil in a daily small dose for me has zero side effects and I can pee like a racehorse!
Bottom Line: No, I would not recommend this to a friend
Company Response from Roman Health
Jan 17, 2019
Hi Scott - I really appreciate your honesty regarding your recent experience, this is how we can work to improve and offer a better experience for all members.
Once you complete that online visit, we are usually able to process your first time order through our pharmacy within 1-2 business days. From there, we ship free 2nd day air! We apologize if that process was delayed for you in any way. It sound like you got the treatment you needed, and that's the most important thing! We're here if you need us, and would love to be of service down the line, if needed. Thanks Scott!
Posted on Jan 16, 2019
This company will not tell you who manufactures their drugs and in what country. "Against policy." Big red flag about product quality if they won't disclose this.
One would assume they must be making their money from their drug sales, but they claim to provide the Rx to your local pharmacy if you want. If so, then how would they be making money? One wonders they might be selling the personal identity info they collect. They require a photo ID like a driver's license, passport, etc. Why would they need that? I certainly don't give that personal info to medical providers here in the U.S.
When you log onto my.ro.co, notice the domain name suffix: "co," that is Columbia, a country known for its illegal drug trafficking and counterfeit drugs.
One should exercise great caution.
Bottom Line: No, I would not recommend this to a friend
Company Response from Roman Health
May 15, 2019
Hi Stevn, I'm not a doctor so I can't answer that question here. However, once you complete an online visit at getroman.com a US licensed physician will review your medical info and make that determination based on the info provided. Don't hesitate to email us at care@ro.co if you have further questions I can answer. Thanks!
Posted on Feb 3, 2019
Went through the entire set of questions then was told I had to have a video consultation with a physician due to state law. Linking up for a video consultation proved to be extremely difficult due to the Teledoc being non-responsive. We finally do manage to connect and it's some random woman driving in her car who says, "if you don't have any questions I'll go ahead and write a prescription," then hangs up. A couple days go by, and I get a message from the same physician who said she has decided to deny my request and to seek treatment in person.
I am frustrated but sort of expected that the service was not legit, so I open my account to delete my profile and payment info. I do this only to find out there is no way to delete your account once it's made. I messaged customer support to delete my account and never heard back.
I would strongly recommend NOT using this service. I am a bit confused by the positive reviews and the national airtime it gets because it is clearly not a fleshed out service or product. Good idea, poor execution - go to a real doctor instead.
Bottom Line: No, I would not recommend this to a friend
Company Response from Roman Health
May 15, 2019
Hi David, so glad we were able to figure out what was going on with your account. We're here if you need us down the line!
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