Smileactives

The cost for one 3.8 oz tube is not $35. That is a big fat lie. For one 3.8 oz tube you are billed $22.94 each month over a period of 3 months. So that one 3.8 oz will cost you $68.82. I am filing a consumer fraud complaint with my state.

Bottom Line: No, I would not recommend this to a friend

Tried this product for 2 weeks and saw no difference whatsoever in this period of time. Rather than experience more shipments or auto-billing, I called to cancel. The representative offered me more time to try the product (called in March), they offered to extend MY trial use of the buy one get one free until May, and I was told the product really takes 60 days to try and see results. I was promised no further shipments or billings would occur (my account remains active but postponed). The customer reviews I am reading here now has me very worried that I was just lured into a condition whereby no matter what I discussed, and no matter what they assured me on the phone, I'll experience future billings whether additional product is mailed out or not. I plan to call back and just outright cancel. These practices seem very shady to me and I don't want to play that game. I'd gladly pay for a desirable working product, but not a money auto billing scam. If the product takes 60 days to work, then why don't they give you 60 days rather than 30 days to try it before future shipments and auto-billing at $59+ per month?

Bottom Line: No, I would not recommend this to a friend

I ordered and paid for the samples, believing that if I didn't want any more of their product, I could cancel and not be billed for more. I didn't see any difference so I contacted them to cancel any further orders. This is what was sent to me:

"Here's some information on how our billing process works: when you place an order for an introductory kit at the special low member price, you also enroll in our convenient replenishment program. After the initial order, you'll be sent an Extra Large shipment of our amazing Smileactives products. For your convenience, you are billed in three monthly installments instead of paying the whole amount at one time. As part of your member benefits, each installment is the same low price as your introductory kit. Your last shipment was on 3/25/2020 with a total cost of $72.60. There is a balance of $48.07 which will be charged on the following dates: 4/25/2020 - $24.04, 5/26/2020 - $24.03."

I told them, "You people are pretty slick and sneaky. The way you charge and the amount you charge was not explained very well, if at all. If I had known about how you do business, I wouldn’t have purchased any of your products in the first place."

I'm going to contact the BBB and tell them what a scam they are pulling.

Bottom Line: No, I would not recommend this to a friend

The way this company misguides people about how they do billing is quite a racket. What is unclear is that when you make your initial purchase, you are automatically made a member. Then try to cancel and you are informed that you have a balance over $70. It’s disgraceful.

Bottom Line: No, I would not recommend this to a friend

Would never do business with the company again, beware of their policies. Haven't even used the product long enough to be sure it works and they are sending a 3-month shipment without notice. They will charge the shipment in 3 successive months, if I return it, the shipping and handling deducts 1/3 of my refund.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

After trying the product for a month a surprise replacement product arrives. It is part of an ongoing subscription which I had not agreed to purchase.

In addition, the website contains no way to cancel an order.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

Don't do it. I've tried to cancel twice...they have charged me 3 times already with no end in sight. This is a straight scam.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

Product showed little or no results. Did not know I was signing up for a subscription. Very obscure wording in the ad. Called and canceled subscription, stopped receiving the product, and am still being billed each month. I feel this is a predatory company that takes advantage of people and once you are sucked in makes it near impossible to cancel.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

Order once and then unknowingly get caught up in an auto charge where they won’t reverse charges and YOU have to pay shipping to return their product back to them. Don’t even get caught up with this shady company! Spend your money elsewhere.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

I ordered the special trial offer and used it for 30 days as directed. My teeth are not whiter. When I realized I had been automatically charged for another shipment, I called customer service right away to cancel and was told it was too late. You called within an hour of being charged! Now I have to return the shipment I was sent and didn’t want. Do not order this product unless you want to waste time and money!

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

When you buy to try it, you will be surprised to find out that they have signed you up to get it forever. When they send you an email about your first "surprise" shipment, you will call them, but they will tell you it is too late to cancel that shipment and will argue with you about canceling at all. Then they will charge you $72 for 3.8 ounces.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend