SmileDirectClub

  This company has claimed this profile, is getting alerted on any new customer reviews entering this page, and may engage in dialogue with its customers to address their matters.

Companies cannot pay money or provide goods in order to remove or alter customer reviews.
SmileDirectClub

Overall Rating

3.3

671 Customer Reviews

Write a Review

Summary

SmileDirectClub promises to give you a straighter smile within six months of wearing its customizable aligners. While this procedure can straighten teeth for some people, it has limitations compared to traditional braces.

Pros

  • More cost-effective than braces
  • Many positive customer success stories
  • Simple pricing plan, often covered by insurance
  • Faster results than traditional braces

Cons

  • Only works for mild to moderate tooth issues
  • Didn’t work for everyone
  • Some customer complaints about quality, receiving the wrong aligners
  • You won’t undergo comprehensive medical testing beforehand as you would with traditional dental procedures

Customer Reviews

3.3 Stars out of 671 Reviews
5 Star:50% 4 Star:4% 3 Star:1% 2 Star:6% 1 Star:36%
56% Recommend This Company
Start your review of SmileDirectClub:
Sort Reviews By

Posted on Sep 17, 2019

Excellent

By Vicki W., Philadelphia, PA, Verified Reviewer

Ravy, my service coordinator, was very professional and answered all my questions completely. Great product for a great price. Would definitely recommend this product and my husband and I enjoyed the convenience and courtesy shown at this location.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Sep 18, 2019

Vicki, it's always our top priority to leave our customers excited and informed. Thank you!

Posted on Sep 17, 2019

My amazing experience

By Brittany R., Orland Park, IL, Verified Reviewer

I went to SmileDirectClub to see if I was able to have a better smile. Sarah was the one that gave me my scan and took the images of my teeth. She was amazing. By the time I left, I felt like I had a friend. She took the time to answer all my questions and made me super comfortable. The process is also super easy and Sarah made sure I knew exactly what would happen every step of the way. I highly recommend!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Sep 18, 2019

Brittany, we're delighted to see this!

Posted on Sep 18, 2019

Great service

By Kourtney S., Louisville, KY, Verified Reviewer

Kristin at the Louisville SmileDirectClub location was knowledgeable about everything she spoke about. When I asked a question she answered it. She had a smile the whole time as well. Thank you so much.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Sep 18, 2019

Thank you so much for this 5-star review! We appreciate you taking the time to share. We’re here for you at any time.

Posted on Sep 18, 2019

Very welcoming West Georgia-Vancouver team

By Noel P., British Columbia, Canada, Verified Reviewer

Murat from West Georgia-Vancouver was very accommodating and he has know-well on his duties and responsibilities! Naomi, Wenny, Murat was very welcoming when I get there.

I can't wait on my invisible aligners in a week time!

Their breakthrough 3D scanner does the magic!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Sep 18, 2019

Thank you so much for this 5-star review! We appreciate you taking the time to share. We’re here for you at any time.

Helpful Review? 1 Person Has Voted

Posted on Sep 19, 2019

Yomaría is a very good girl

By Patria B., New York, NY, Verified Reviewer

It's very nice, explains the procedure and you feel very safe with her, she is patient, and she treats you with delicacy. I felt super safe and I'm gonna recommend it to my friends.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Sep 19, 2019

Hello Patria, thank you; we appreciate your feedback!

Posted on Sep 19, 2019

SmileDirectClub Ventura 2019

By Tony P., Ventura, CA, Verified Reviewer

My visit to the SmileDirectClub office in Ventura, California went very well. Located on the second floor down a long hallway but fairly easy to find. The office was clean and professional and I was greeted with a very pretty friendly smile! Jessica had amazing customer service and made me feel as if I knew her for years. The whole experience from start to finish was comfortable and easy. Thank you Jessica!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Sep 19, 2019

Happy to hear it! We love providing a cost-effective option for our customers. Thanks, Tony.

Posted on Sep 19, 2019

My visit with SmileDirectClub

By Erick D., Brentwood, NY, Verified Reviewer

My experience with SmileDirectClub in Bayshore, NY was phenomenal! Kim was very personable and very knowledgeable; answered all my questions and explained step by step what I was going to receive to start my journey!

Kim made my visit feel like world-class and I highly recommend her to everyone who is looking forward to having an awesome smile and experience!

Thank you, Kim, for making it easy and fun!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Sep 20, 2019

Erick, reviews like this give us motivation and help us ensure we provide high-quality care.

Posted on Sep 20, 2019

Amazing!

By Jordyn C., Traverse City, MI, Verified Reviewer

Ashley from bus 3 was amazing! She made me feel so comfortable and she was easy to talk with. Thank you ladies so much! You rock. I’m so excited for this journey with SmileDirectClub.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Sep 20, 2019

Thanks so much for the review! We work hard to make sure every customer has the best experience in the best environment, and we are happy to see that reflected in this review.

Posted on Sep 20, 2019

One of the best orthodontic experiences

By Isabella B., Miami, FL, Verified Reviewer

When I walked in, I was instantly greeted by a warm smile and a gentle personality. My SmileGuide, Maya, was nothing but concise and extremely informative. She made me feel welcome and washed away any anxiety I had due to my teeth. She explained what SmileDirectClub was and what they were about. Due to her charming persona, we clicked instantly. When she did my 3D scan, she made sure I was ok and comfortable. Monika, the manager of the Doral SmileShop that I went to greeted me kindly and explained everything without taking a huge chunk of time. The visit did not take longer than 35 minutes but honestly, I didn’t even want to get up from my chair! I had such a great experience that when I left, I called almost everyone on my phone to go to them. I’m extremely grateful for the staff there and also the fact that they treated me with so much kindness and respect. THANK YOU SO MUCH SmileDirectClub!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Sep 20, 2019

Isabella, we are so happy to read such a great review about SmileDirectClub!

Posted on Sep 20, 2019

Excellent experience and recommend highly

By Rochelle V., Albany, NY, Verified Reviewer

I had an excellent experience the moment I walked into the Albany, New York office. They were very organized and I felt very comfortable throughout the process, including taking the 3D images.

They were very patient in listening to my concerns on how I wanted to improve my teeth and what I thought needed to be done. I never felt rushed.

I highly recommend the Albany, New York office for the processing of your aligners.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Sep 20, 2019

Hi Rochelle! We're thrilled to see this.

Posted on Sep 22, 2019

Initial scan visit

By Alison D., Baltimore, MD, Verified Reviewer

I've only gotten to experience the staff behind the liners rather than the product at this point, but the SmileDirectClub tech that performed my scan was definitely the reason I committed to the club! Angel (the tech) was SUCH a delight and made the scanning process super quick but still very efficient. She was so friendly and gave a whole new perspective about what a "dental visit" can be. I'm glad I went to the SmileDirect location that I did! Can't wait to try the liners and have the final results!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Sep 23, 2019

Hi Allson! We're thrilled to see this.

Showing 100-110 of 671

Our Promise to You

In order to safeguard you and ensure helpfulness and relevance, our compliance team manually assess every customer review before it goes live.

We have a zero-tolerance policy for fake reviews, and companies cannot control or alter any reviews at any time.