SmileDirectClub

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SmileDirectClub

Overall Rating

3.3

671 Customer Reviews

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Summary

SmileDirectClub promises to give you a straighter smile within six months of wearing its customizable aligners. While this procedure can straighten teeth for some people, it has limitations compared to traditional braces.

Pros

  • More cost-effective than braces
  • Many positive customer success stories
  • Simple pricing plan, often covered by insurance
  • Faster results than traditional braces

Cons

  • Only works for mild to moderate tooth issues
  • Didn’t work for everyone
  • Some customer complaints about quality, receiving the wrong aligners
  • You won’t undergo comprehensive medical testing beforehand as you would with traditional dental procedures

Customer Reviews

3.3 Stars out of 671 Reviews
5 Star:50% 4 Star:4% 3 Star:1% 2 Star:6% 1 Star:36%
56% Recommend This Company
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Posted on Apr 23, 2019

Great!

By Jull S., Calgary, Alberta, Canada, Verified Reviewer

It was so simple and easy, no fuss and felt so relaxed and comfortable. I would highly recommend it, I have wanted to get my teeth fixed for years. Lori and Madi made it an easy decision. Thanks so much!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Apr 24, 2019

This is so exciting to hear! We are thrilled about this feedback. Thank you for the support!

Posted on Apr 29, 2019

Love it

By Lameis A., Hamilton, Ontario, Canada, Verified Reviewer

I went in for the consultation and Arlene was so kind and patient! She took her time with me and explained everything and answered all of my questions! And my kids came with me and all the staff was so sweet. Can’t wait to get accepted.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Apr 30, 2019

This is so exciting to hear! We are thrilled about this feedback. Thank you for the support!

Posted on May 7, 2019

Diana was great!

By Eddie D., Escondido, CA, Verified Reviewer

Diana did a great job in helping provide me and my mom a great experience! She was very kind and answered all of the questions we had. We got our evaluations done in a timely manner and didn’t feel rushed. She worked with us very carefully in order to make sure we understood the product!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

May 8, 2019

Eddie, your wonderful feedback and rating mean a lot to us.

Posted on May 17, 2019

I’m all smiles!

By Amber M., Santa Rosa, CA, Verified Reviewer

I went into SmileDirectClub in Santa Rosa and left my appointment feeling very positive about the whole experience. Meg and Tienne were professional, informative, and friendly. I just did my first whitening treatment - hard to believe that just one treatment could make a visible difference. I’m all smiles!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

May 18, 2019

Hi Amber, we're all smiles over here! Our goal is to make sure all customers walk away informed, educated, and excited. Thank you for taking the time to leave this valuable feedback.

Posted on Jun 10, 2019

Great visit

By Brenda K., Greenwood, IN, Verified Reviewer

It was a great experience. Coming to a mobile RV it was set up like a professional dentist office. Latravia was very knowledgeable about the product and answered all my questions. They weren’t pushy on the product that we had to buy right then and there.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Jun 12, 2019

We are grinning from ear to ear. Thank you for the support, Brenda. We are always here for you!

Posted on Jun 14, 2019

Awesome

By Michelle S., Hazel Park, MI, Verified Reviewer

My appointment was on time. Brooke and Kenyatta were very professional yet funny. During the 3D image, I was very comfortable. Kenyatta was wearing her aligners, she looked happy. I was worried about my speech with the aligners but Kenyatta was speaking clearly! Can’t wait to get my aligners!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Jun 17, 2019

We are grinning from ear to ear. Thank you for the support, Michelle. We are always here for you!

Posted on Jun 14, 2019

SmileDirectClub is AWESOME!

By Doug B., Germantown, MD, Verified Reviewer

My experience with SmileDirectClub has nothing short of extraordinary. From the ultra-friendly staff of professionals, to the exceptional responsiveness of their customer service team, to the well-designed treatment plan and finally...the successful outcome...SmileDirectClub is the real deal. The 3-D scanning process is technologically unbelievable and the carefully designed treatment plan far surpassed my wildest expectations. I felt as though I was the ONLY patient they had. Emails were immediately responded to by a person, not some automated response system. Every contact I had with SmileDirectClub representatives was super positive and effective. It only took 2 weeks to receive the 7-month set of trays. A special shout-out to the Germantown Maryland team of Latoya and Tsion. They were super friendly and helpful. It was interesting to find out that SmileDirectClub encourages their employees to watch "Ted Talks" motivational YouTube videos every day. I guess that's part of the reason what every one of my contacts with reps was very upbeat and positive. Cheers to SmileDirectClub! A wonderful company providing a much-needed service.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Jun 17, 2019

We are so happy to see this amazing review! Thank you for taking the time to share, Doug. We're here for you always!

Posted on Jun 19, 2019

Great experience

By Darrell K., Santa Rosa, CA, Verified Reviewer

Such a pleasant, no-hassle experience. TiAnne and her co-worker were both so kind and professional. Great service, and I can’t wait to straighten this smile. Would recommend to all, thanks so much!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Jun 20, 2019

We are loving your enthusiasm, Darrell! This means the world to us - thank you so much.

Posted on Jun 26, 2019

Awesome company

By Timothy B., Bentonville, AR, Verified Reviewer

I walked into SmileDirectClub's office not knowing what to expect, and immediately I was greeted with a warm smile by Lilian, who made me feel right at home with her genuine friendly spirit. The quality of customer service I received during my visit was hands down the best I have ever encountered!

I can tell they really love helping people improve their smile. The visit was free and my overall cost cheaper than candid, plus I got one of those crazy new teeth whitening glow things that I keep seeing around on social media. I'm 100% confident I did the right thing and more motivated than ever to take this step towards improving my self-image. Thank you SmileDirectClub.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Jun 26, 2019

Timothy, thank you so much for taking the time to share some kind words. We love seeing this!

Posted on Jul 1, 2019

SmileDirect

By Cristina A., Boston, MA, Verified Reviewer

I just recently went to the SmileDirect office in Boston for a full evaluation. The staff there could not have been friendlier and made my experience fun and easy. My SmileGuide, Jenna, was capable, personable, efficient and hooked me up with everything I needed. If you’re looking for an easy, affordable way to straighten your teeth, SmileDirect is the place for you!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Jul 1, 2019

This is why we do what we do. Thank you for the feedback, Cristina!

Posted on Jul 1, 2019

Great

By Jorge P., Fresno, CA, Verified Reviewer

Loved how they offered me water and made me feel like if I was riding a motorcycle on a cloud. Very comfortable, great experience overall. I don't know what else to write so I’m just gonna put down great great great!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Jul 2, 2019

Jorge, it's always our top priority to leave our customers excited and informed. Thank you!

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