SmileDirectClub

Today was my first visit to the San Juan, Puerto Rico store and I was greeted and attended by Zunilda, such a wonderful person, warm and so very nice. The place was really nice, clean, and comfortable. She explained the whole process in detail and also made space for my two kids to be present. I am very excited to start my treatment. Thank you Zunilda!

Bottom Line: Yes, I would recommend this to a friend

I made an appointment and Kelsi greeted me with a smile. Kelsi explained everything we needed to know. She made my husband and I comfortable. She answered all our concerns and questions. She made it friendly and fun. She was professional. I highly recommend coming to talk to her if you’re interested in having a better smile!

Bottom Line: Yes, I would recommend this to a friend

I visited 1/29/2020 on the bus! I believe this is the best way because the wait was very short and the visit was more intimate, unlike the storefront. I was greeted as soon as I walked up to the bus by the ladies sitting outside. No paperwork! Everything was electronic. The room was clean, organized, and enough space for my husband to come in and sit comfortably with me. Michelle was very polite, thorough, and nice. She told very good care of my concerns. The best part was the good music that was playing.

Bottom Line: Yes, I would recommend this to a friend

Madison from SDC reached out to me via this site and quickly issued a refund (I believe I had it the next day) and placed an order for new retainers. While I thought they were going to take five to six weeks, they shipped in about two weeks and I received them last night.

I am appreciative of the online customer service and all things considered, I think I had a better experience with SmileDirectClub than most.

Bottom Line: No, I would not recommend this to a friend

I have been undergoing the aligner process for a while now and the company is always nice, informative, and quick. Recently I visited the SmileShop here in Knoxville, TN, and even though there were some concerns with my account regarding a re-evaluation process, Brittany made sure that everything was fixed and ready to go. I love that I can get a smile I am confident in for a reasonable price and a company that is considerate and not just out for the profit.

Bottom Line: Yes, I would recommend this to a friend

Horrible company. Several emails sent without a response, calls, chats via their website as well as on Facebook Messenger, and not one ounce of help. It's like a dog chasing its tail.

I waited 3 months for my refinement aligners (not the 5-6 weeks that they claimed) and when I FINALLY received them, guess what? They didn't even fit. NONE OF THE 5 SETS! The first two sets were way too big; and the last three sets were a horrible fit as well - no matter how long I chewed on the "Chewies", they didn't fit. It was as though they were made for someone else's mouth, not mine. I can't get ahold of anybody about this issue. Seems that since they got my money and I am almost done, they are too busy to help me as they are too busy with new clients (until they get their credit card number that is). You get what you pay for! Although I will be getting MY money back though as I will be having my attorney file a lawsuit on my behalf for a refund plus his fees. Save yourself the headache and pay a little more for Invisalign or similar where you can see someone in person rather than play the game with SmileDirectClub of the dog chasing its own tail. I will also be filing a BBB complaint.

Bottom Line: No, I would not recommend this to a friend

Today I made a life-changing decision and investment with SmileDirectClub on the St. Augustine Rd location. Hakeem was my smile guide, and he was amazing. Extremely personable, knowledgable, and engaging. He made the process while scanning my teeth to fit my aligners comfortable, easy, informational, and also pretty comedic (in a good way). I'm so excited on this decision and glad I came in today, I'm also extremely pleased with Hakeem and I could not have asked for a better experience - I went in pretty sure I was going to go through with it but after talking to and learning from him I was completely sold and I'm beyond excited! Thank you SDC! I'm SO pumped for this confidence booster and all-around improvement in my appearance!

Bottom Line: Yes, I would recommend this to a friend

I enjoyed this experience a lot. My smile guide was Heather and she was lovely. I felt very comfortable throughout the whole experience. Heather was an excellent conversationalist and made the experience more relaxing. I was at ease throughout my entire stay; I would definitely recommend.

Bottom Line: Yes, I would recommend this to a friend

I’m so excited to have the perfect teeth I’ve always wanted. The lady who did the 3D scan helped me explain everything and they also give me a free whitening kit. I’ve seen YouTube videos and also from my friend's experience, SmileDirect aligners really do work.

Bottom Line: Yes, I would recommend this to a friend

We had a consultation for our 13 years and Brittany and Dorieen were wonderful. My daughter felt comfortable and all our questions were answered. It was a wonderful experience and we can’t wait to see the results!

Bottom Line: Yes, I would recommend this to a friend

The team at SmileDirect in Henderson are warm and friendly. Jazmine was amazing and took time to answer all of my questions. The procedure was not uncomfortable and very fast. Very much recommend to anyone.

Bottom Line: Yes, I would recommend this to a friend