SmileDirectClub

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SmileDirectClub

Overall Rating

3.3

671 Customer Reviews

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Summary

SmileDirectClub promises to give you a straighter smile within six months of wearing its customizable aligners. While this procedure can straighten teeth for some people, it has limitations compared to traditional braces.

Pros

  • More cost-effective than braces
  • Many positive customer success stories
  • Simple pricing plan, often covered by insurance
  • Faster results than traditional braces

Cons

  • Only works for mild to moderate tooth issues
  • Didn’t work for everyone
  • Some customer complaints about quality, receiving the wrong aligners
  • You won’t undergo comprehensive medical testing beforehand as you would with traditional dental procedures

Customer Reviews

3.3 Stars out of 671 Reviews
5 Star:50% 4 Star:4% 3 Star:1% 2 Star:6% 1 Star:36%
56% Recommend This Company
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Posted on Feb 11, 2020

Very welcoming

By Kimmy N., Gretna, LA, Verified Reviewer

The people there were very nice and welcoming. I loved my experience there and they were very helpful. They were also super funny. They made me feel very comfortable too. If anyone ever wants clear aligners then I could recommend SmileDirectClub above all.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Feb 12, 2020

This is exactly what we're here for, Kimmy! Thank you so much.

Posted on Feb 11, 2020

Great smile

By Robert R., Cordova, TN, Verified Reviewer

Very friendly. They don’t mind getting your smile right! Also, they will make you smile! The Customer Service was the best part! It an easy process. It takes less than 30 minutes! So don’t think they have to stick you with needles, or whatever.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Feb 12, 2020

We are loving your enthusiasm, Robert! This means the world to us - thank you so much.

Posted on Feb 10, 2020

First impression was great!

By Mistt N., Midland, TX, Verified Reviewer

They were all really nice. They all shared great customer service skills. I'm excited to start my teeth straightening and teeth whitening journey! The girl that did my scan was very informative and not judgemental...I'm pretty insecure about my crooked teeth and coloring. The whole entire time before and after my scan, they would reach out to me or respond in a timely manner to any questions. They were able to move my appointment up for me as well. They sent me home with my teeth whitening kit when I left! I will also be getting a $25 Amazon gift card just for coming in! Also, they knocked off another $150 and my monthly cost is much cheaper! I would totally recommend SmileDirectClub!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Feb 11, 2020

Thanks so much for the review! We work hard to make sure every customer has the best experience in the best environment, and we are happy to see that reflected in this review.

Posted on Feb 9, 2020

Excellent guide

By Naveenan U., York, Toronto, Ontario, Canada, Verified Reviewer

I enjoyed this experience a lot. My smile guide was Mishmi and she was lovely. I felt very comfortable throughout the whole experience. Mishmi was an excellent conversationalist and made the experience more relaxing. I was at ease throughout my entire stay; I would definitely recommend.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Feb 10, 2020

We appreciate your positive words! We're honored.

Posted on Feb 9, 2020

SmileDirectClub scan

By Desiray A., Ann Arbor, MI, Verified Reviewer

I met with Marissa and Tamara for my scan and they were awesome! Made me feel comfortable and they were super friendly. They were knowledgable and answered all the questions I had. The process is way easier than braces! I can't wait to get my kit!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Feb 10, 2020

Desiray, we love seeing this!

Posted on Feb 8, 2020

Clean, organized, and friendly

By Dana V., Highland Park, IL, Verified Reviewer

About two weeks ago I had my first appointment for SmileDirectClub in Highland Park, my experience was amazing. I was first happily greeted by Heather at the front desk which made me a little less nervous going into my appointment. Then I was greeted in the waiting room by Lauren the orthodontist. She and Heather then took my boyfriend and I to a room about 5 minutes after. My appointment was at 2 pm, I came a little early and they were able to take care of me right away. Everything was very organized and clean. The environment was very welcoming and friendly, making everything go a lot more smooth and clam. Both Lauren and Heather were both very kind and gentle when needed. At the end they gave me my free whiting kit as stated and they even offered one to my boyfriend with no extra charge. I definitely recommend making an appointment with the Highland Park location.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Feb 14, 2021

We are so happy to see you are taking the first step on your new smile treatment plan.

Please note that at any time during your journey, if you have any questions or concerns, feel free to reach out to us at reviews@smiledirectclub.com.

Posted on Feb 8, 2020

Friendly and professional

By Helga M., Murfreesboro, TN, Verified Reviewer

Wray was friendly and able to answer all my questions. As a dental hygienist, she was very well versed and professional in her delivery of information. She processed all the appointment requirements without missing any aspects. Loved the office cleanliness and modern design. In less than 36 hours after my appointment, I received my 3D dental plan. Really cool process!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Feb 10, 2020

Thank you again for taking the time to share a review! We truly appreciate the support.

Posted on Feb 8, 2020

Simple, fast, affordable

By Elizabeth C., Douglasville, GA, Verified Reviewer

My daughter is a junior in high school and wants to have straight teeth for senior pictures. I had heard a lot about SmileDirectClub but was skeptical due to my extensive background in Dentistry. I am currently the manager of a large office in Atlanta. Of course I could have had her get Invisalign in our office but even the lab fees for Invisalign are more than the total cost for SmileDirectClub. It is important to make sure your dental health is being managed while aligning your teeth. You will want to make sure you can show off your new straight smile for many, many years! I’m excited to see my daughter's transition to a perfect smile!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Feb 10, 2020

Elizabeth, we really appreciate your positive review!

Posted on Feb 6, 2020

Super satisfied

By Maurice G., Bronx, NY, Verified Reviewer

I went to the Harlem location and had the pleasure of meeting Linda. She was super great with me and had a vast knowledge of the brand. Her professional yet lively personality was just what I needed to make joining the club an easy process. I’m super excited to receive my kit and begin my journey to an even better smile. I’m definitely happy I went and I’m even more impressed with the overall customer service from the team. Thanks SmileDirectClub.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Feb 6, 2020

Hello Maurice, your wonderful feedback and rating mean a lot to us.

Posted on Feb 6, 2020

Very thorough SmileGuide

By Tammie P., Pensacola, FL, Verified Reviewer

I contacted Customer Service about an issue with the fit of my aligners. I had voids in a couple of places between the aligners and the tooth. They immediately scheduled me for a new scan in the new CVS location in Pensacola. Amy was my smile guide and she did an excellent job! Very thorough! I was assured they just want to make me happy with my new smile!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Feb 6, 2020

Tammie, reviews like this give us motivation and help us ensure we provide high-quality care.

Posted on Feb 6, 2020

Easy peasy

By Heather H., Phoenix, AZ, Verified Reviewer

This was the easiest appointment to kick off maintaining all the work done from having braces years ago. Sara and Amani are so awesome and guided me through what was included in my appointment.

Amani was great in showing me the 3D images and scans of my teeth. Your technology is so cool, it's just what I wish I could see at a regular dentist appointment! Thanks for making the process super easy!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Feb 6, 2020

Wow! We greatly appreciate the wonderful review.

Showing 144-154 of 671

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