SmileDirectClub

  This company has claimed this profile, is getting alerted on any new customer reviews entering this page, and may engage in dialogue with its customers to address their matters.

Companies cannot pay money or provide goods in order to remove or alter customer reviews.
SmileDirectClub

Overall Rating

3.3

671 Customer Reviews

Write a Review

Summary

SmileDirectClub promises to give you a straighter smile within six months of wearing its customizable aligners. While this procedure can straighten teeth for some people, it has limitations compared to traditional braces.

Pros

  • More cost-effective than braces
  • Many positive customer success stories
  • Simple pricing plan, often covered by insurance
  • Faster results than traditional braces

Cons

  • Only works for mild to moderate tooth issues
  • Didn’t work for everyone
  • Some customer complaints about quality, receiving the wrong aligners
  • You won’t undergo comprehensive medical testing beforehand as you would with traditional dental procedures

Customer Reviews

3.3 Stars out of 671 Reviews
5 Star:50% 4 Star:4% 3 Star:1% 2 Star:6% 1 Star:36%
56% Recommend This Company
Start your review of SmileDirectClub:
Sort Reviews By

Posted on Sep 11, 2021

Ripoff

By Audrei G., Michigan, Verified Reviewer

SmileDirect is a complete ripoff!

When I received my aligners they did not fit (well, the bottom ones did but that’s it). I contacted them, kind of got the runaround, then finally they stated oh, well, we can set up a video chat with one of our dentists, specialists, or whoever was in charge of possibly making corrections so they could see what was needed. No one called.

I reached back out and they stated ok, we see the problem (I seen in photos as they requested.) It took forever to get the new ones and they were worse than the first pair. Did not fit whatsoever. It was like they were for baby teeth.

I contacted them again angry. Days later someone calls and states that she has seen my photos and that the top one is supposed to fit that way! Mind you the top ones didn’t “snap” in place, had a huge space between the bottom of my tooth and the aligners, and since the aligners didn’t fit on my teeth properly, it caused the top part to cut the inside of my lip. So how can that possibly be how they are supposed to fit?

She told me to get dental wax to prevent them from cutting. Are you serious? That’s your answer to the whole situation?

I kept reaching out and reaching out and reaching out - pure silence. This was over 4-5 months ago. They have no problem with taking your money. It’s crazy that I’m still expected to pay when you guys did not provide the service. Out of the whole ordeal, I was only able to wear week 1 bottom aligners. Really?

Great job SmileDirect! Not to mention the quality of the aligners are also trash. I’m convinced 90% of the good views are paid for.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

Posted on Sep 9, 2021

Aligners

By Casanova C., Vacaville, CA, Verified Reviewer

My name is C.C. and I am giving this feedback. My appointment went fantastic. Roberto was a perfect representative for the company, I give him 10 out of 10. I would recommend this to family and friends. The pricing is great, you have two options - paying the full amount or monthly payments. SmileDirect is a company that I enjoy establishing with and once again I would recommend it to family and friends. I also enjoy the convenience of the pop-up locations.

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

How easy it is to X-ray our teeth

How fast the appointment went

Great representatives

No “cons” were specified in this review

Company Response from Smile Direct Club

Sep 9, 2021

Wow! This means a lot to us, Casanova. We sure are proud of both our team and the technology we use in order to give our customers a cost-effective and convenient option. Thank you so much for your kind words of support.

Posted on Aug 27, 2021

New smile

By Sharon U., Merritt Island, FL, Verified Reviewer

They are always there to help you and answer questions. You will enjoy your new smile, all it takes is some work on your part. Wear the aligners as scheduled. You will be glad you did. I wear my retainers at night only now. Thank you SmileDirectClub.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Sep 8, 2021

Thank you again for taking the time to share a review! We truly appreciate the support.

Posted on Aug 27, 2021

So very easy and fast!

By Melissa W., Brighton, CO, Verified Reviewer

I love how easy getting my smile is going to be! Love the reminders for changing out the aligners! Really don’t like this review process.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Sep 8, 2021

We're so happy to see this review. Thank you so much!

Posted on Aug 27, 2021

Amazing

By Beth S., Cincinnati, OH, Verified Reviewer

Started out with fangs on top and a crocked mess on the bottom and ended up with a beautiful smile. I couldn’t be any more thrilled with the results! Thanks SmileDirectClub for giving me a confident and beautiful smile!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Smile Direct Club

Sep 8, 2021

This is exactly what we're here for, Beth! Thank you so much.

Posted on Jul 28, 2021

Convenient and hassle free

By Katrise P., New Orleans, LA, Verified Reviewer

Scheduled a Saturday appointment in NOLA. The staff was friendly and professional. Tatyiana was really friendly and comprehensive. I would recommend SDC to everyone.

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Short treatment

Good price

No office visits

No “cons” were specified in this review

Company Response from Smile Direct Club

Jul 28, 2021

Katrise, we're delighted to read your review!

Posted on Jul 10, 2021

Smile Shop visit in Lancaster, PA

By Krzysztof G., Lancaster, PA, Verified Reviewer

I had a great experience at the Lancaster, Pennsylvania location. The process was streamlined from start to finish. Karen answered all my questions, concerns, and was very knowledgeable.

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Streamlined

Friendly staff

Convenient

No “cons” were specified in this review

Company Response from Smile Direct Club

Jul 10, 2021

Thanks so much for the review! We work hard to make sure every customer has the best experience in the best environment, and we are happy to see that reflected in this review.

Posted on Jul 10, 2021

They were very nice and welcoming

By Damaris G., Chandler, AZ, Verified Reviewer

I loved how gentle they were and helpful, and the place was very clean. They attended to me right away. They asked me simple questions, they were fast and quick, didn’t take too long for a scan.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Gentle

Clean

Welcoming

No “cons” were specified in this review

Company Response from Smile Direct Club

Jul 11, 2021

We appreciate your positive words, Damaris! We're honored.

Posted on Jul 9, 2021

Amazing experience

By Sholanda M., Houston, TX, Verified Reviewer

Amazing experience. Kandiace was great. I felt welcomed. She has an amazing personality that puts her clients at ease. I highly recommend her when in the Houston, Texas area.

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Affordable

Welcoming

Knowledgeable

No “cons” were specified in this review

Company Response from Smile Direct Club

Jul 11, 2021

Sholanda, thank you for your kind words and this wonderful review!

Posted on May 26, 2021

Awesome experience

By Jeri A., Oklahoma City, OK, Verified Reviewer

My experience was great, the SmileDirectClub member Megan helped me with any questions I had, she explained everything thoroughly, she was really nice to me, and very helpful. Highly recommend the Oklahoma City location.

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Convenient

Affordable

Friendly

No “cons” were specified in this review

Company Response from Smile Direct Club

May 26, 2021

Thanks for the high star rating! We are so happy to see you are taking the first step on your new smile. If you ever need our assistance don't hesitate to reach out at reviews@smiledirectclub.com.

Posted on May 15, 2021

Great experience at the Pittsburgh location and helpful personnel

By Chris G., Pittsburgh, PA, Verified Reviewer

I went to the Pittsburgh location and had a great experience. Autumn was my smile guide. She was lovely and helpful, and really made the visit great. I was in and out much more quickly than I was planning. Autumn took images of my teeth and made a 3D image to send to the 3D printing facility. Everything was put together easily and it was seamless. Thanks Autumn!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Helpful people (Autumn)

Reasonable competitive pricing

No “cons” were specified in this review

Company Response from Smile Direct Club

May 15, 2021

Amazing, we are super happy to hear about your visit Chris! We'll continue working hard to provide the best journey ever!

Helpful Review? 1 Person Has Voted
Showing 34-44 of 671

Our Promise to You

In order to safeguard you and ensure helpfulness and relevance, our compliance team manually assess every customer review before it goes live.

We have a zero-tolerance policy for fake reviews, and companies cannot control or alter any reviews at any time.