TBdress

I got only half of my order. Customer service doesn't even speak English! It's bad quality. You have to pay for the shipping if you don't like it. Don't buy it !

Bottom Line: No, I would not recommend this to a friend

After buying $108 worth of clothes they took over a month to arrive. Then when they arrived, they were hideous. The sizes were not what they were saying, the material was cheap and tacky, completely not as advertised in any way.

So I sent them back, it cost me $62. And I sent them an email saying they weren't as advertised, please refund me $108 for clothes and $62 for delivery. The reply was beyond me - I had to pay for the delivery and they were deducting additional fees from my refund, leaving me with $30. Please avoid this company and don't be fooled by most of these 5-star fake reviews.

Bottom Line: No, I would not recommend this to a friend

I ordered an item, 8 days later it didn't ship. (They wrote 7 days maximum preparing time.) I contacted the site, they said that they need additional 7 days. After 15 days contacted them again, they said they need another 7 days. I asked them to cancel the order and refund me. They did for the item but not the shipment fee. When I asked about it they said you got a discount for the shipping. Thought I could get the discount with free shipping. Bad and dishonest company, be careful.

Bottom Line: Yes, I would recommend this to a friend

I bought one skirt, one dress and two tops. Out of all of these, only one top fit me properly! Very unhappy. I couldn't return the items, so I donated them to Goodwill. Very unhappy.

Bottom Line: No, I would not recommend this to a friend

This was the most terrible online shopping experience I have even had! I ordered a dress and requested a custom size, but the dress that I have received isn't the right size at all. Also, the quality of the dress is bad and it didn't look the same as in the photo provided. So I decided to return it and get a refund, since I read that the return policy is easy, but I was wrong again. I requested the refund on 12/1/16. Their customer service is not helpful, and I now know that I can return and receive a refund for 40% of the amount I paid for the dress, and I have to pay the shipping fee. I am ok with the shipping fee, because many companies out there do the same thing, which they have marked clearly on their website. What I can't accept is the fact that they said because my dress is custom made, I only get 40% of the original amount I paid as a refund. All I was able to read was that we can return any unworn, unwashed, unaltered, and undamaged items, except for sexy lingerie, swimwear, intimates, jewelry and beauties. It said nothing about the fact that they can't fully refund you for a custom made dress! There's no reason for me to keep a dress that is low quality, not as described, and not the right size. And its not fair for me to pay 60% for this dress because of their mistake. In conclusion, I have to send the dress back and pay 60% of it, but with nothing on hand. How ridiculous.

I have called them internationally several times, but just connected with them once. It's so hard to contact them, and even if you are able to, they just ignore you after your call. To this day, I still can't get their return address, and am not able to get a full refund, and it have taken me so much time. I will not advise any of my friends to order from this company! If I finally get lucky and am able to get a refund, I will keep you updated. Thanks!

Bottom Line: No, I would not recommend this to a friend

I placed an order 2/21/16. Money was taken for purchase but I haven't received any merchandise or any updated status. I won't EVER order from here again.! They got 1 star because it won't let you post unless you rate them. The only thing done quickly is the taking of your money!

Bottom Line: No, I would not recommend this to a friend

Do not, I repeat do not purchase from TB Dress. My issue is not with the quality of the product, it's with the customer service. I have purchased three formal dresses from this company, all the exact same size. The third dress I just received is about six inches short of clasping in the back. I have contacted customer service to return the dress and get a refund. TB Dress will not authorize a return and will not refund my money. I have no time to exchange, as prom is only a few week away. Buy your formal dress in the USA, I know you'll pay more but at least you will have the ability to exchange or get a refund. Trust me, you do not want to give these people your money.

Bottom Line: No, I would not recommend this to a friend

Do not order from this website. The customer service is ABSOLUTELY AWFUL. They do not fulfill their order. I have been waiting for the other half of my order since February 3rd. It is now March 11th. I have had to continually chase them for answer and all I get is excuses. "Well, we are leaving for holiday." "Now we don't have it." "Now the shipment hasn't come in." The shipment email was sent on February 26th and I have yet to hear anything back from them. Nothing. I repeat do not order from this company.

Bottom Line: No, I would not recommend this to a friend

If you expect any sort of customer service, or expect a company to uphold their policies clearly posted in their terms, DO NOT buy anything from this site. It's "cheap" because you get what you pay for, which is cheap material and CHEAP PEOPLE.

Details? Certainly.

I reviewed the return policy very carefully before purchasing anything, because I'm wary about online shopping for clothes since I can't try things on first. The return policy CLEARLY states:

Your satisfaction is our long-term pursuit and up-most concern. Once your package has arrived, we encourage you to open and check to make sure the items that we made meets your requirement. Try on as soon as possible without removing the tags, altering, or washing the dress. If you're not satisfied with your purchase on tbdress.com, please email service-tbdress.com, we'll provide you with further instructions on where returns should be shipped... Return or exchange within 15 days from the delivered date.

1. You have 15 days to decide if the items are right for you after you received them.

2. You can return or exchange ANY unworn, unwashed, unaltered, undamaged items in original package including your order No."

I opened the package, tried on the dress, decided it wasn't right for me, placed it carefully back in the package, and emailed the service team all within the same day (WELL within 15 days). I did not damage, alter, wear, or wash it. I was well prepared to pay the return shipping.

BUT NO. First they wanted me to send them "convincing" pictures with proof that there's something wrong with the dress because apparently if they "made the dress right" it doesn't matter if you're satisfied with it! And if you "insist to return it to us" you get a 40% refund. Are you kidding me?

Because according to them, they make the dress per order even if it's not custom sizing, even though I was told custom sizing was extra. Why would custom sizing need to cost extra if they specifically make each dress per order? Therefore they'll never resell it. Okay, so if they're never going to resell it, why does it matter if the dress is "unworn, unwashed, and unaltered? For real. It's such a bunch of lies and BS!

So basically they want me to pay to ship it back to China, and then only give me a 40% refund. What am I going to do with that refund? I might as well keep it at that point. Their customer service team (mostly "Jackie" who I spoke to) is condescending and snotty. And they still are refusing to give me a freaking refund, for freaking $70. That is just absolutely unacceptable.

So I'm sharing this with everyone so everyone knows Not to buy anything from this lying website that does not uphold their own promises and policies.

Bottom Line: No, I would not recommend this to a friend

I bought a wedding dress, figured if I didn't like it I could return it, but I was wrong. The dress didn't fit well, and it was poorly made. When I contacted them about a return, their customer service was awful. First, they assured me that they made the dress to the correct measurements, and made me measure the dress again. Then, they still wouldn't offer a full refund, they would only refund 60%! After I pay shipping, I basically wouldn't get any money back. Don't ever buy from them!

Bottom Line: No, I would not recommend this to a friend

I made a small purchase of testing because of the clothes proposed there were attractive and sold at an affordable price (although not overly convenient).

The order was made ​​by me in July 2015 to April 2016, and nothing has arrived.

After much insistence and email, they have decided to reimburse a small part of the amount, saying that they “still had to wait for the package would come back”.

After all these months now, I did receive any money, although I returned everything.

The site, in my experience, is a total scam and totally lacking of reliability and seriousness.

Bottom Line: No, I would not recommend this to a friend