Reviews (1)

If you expect any sort of customer service, or expect a company to uphold their policies clearly posted in their terms, DO NOT buy anything from this site. It's "cheap" because you get what you pay for, which is cheap material and CHEAP PEOPLE.

Details? Certainly.

I reviewed the return policy very carefully before purchasing anything, because I'm wary about online shopping for clothes since I can't try things on first. The return policy CLEARLY states:

Your satisfaction is our long-term pursuit and up-most concern. Once your package has arrived, we encourage you to open and check to make sure the items that we made meets your requirement. Try on as soon as possible without removing the tags, altering, or washing the dress. If you're not satisfied with your purchase on tbdress.com, please email service-tbdress.com, we'll provide you with further instructions on where returns should be shipped... Return or exchange within 15 days from the delivered date.

1. You have 15 days to decide if the items are right for you after you received them.

2. You can return or exchange ANY unworn, unwashed, unaltered, undamaged items in original package including your order No."

I opened the package, tried on the dress, decided it wasn't right for me, placed it carefully back in the package, and emailed the service team all within the same day (WELL within 15 days). I did not damage, alter, wear, or wash it. I was well prepared to pay the return shipping.

BUT NO. First they wanted me to send them "convincing" pictures with proof that there's something wrong with the dress because apparently if they "made the dress right" it doesn't matter if you're satisfied with it! And if you "insist to return it to us" you get a 40% refund. Are you kidding me?

Because according to them, they make the dress per order even if it's not custom sizing, even though I was told custom sizing was extra. Why would custom sizing need to cost extra if they specifically make each dress per order? Therefore they'll never resell it. Okay, so if they're never going to resell it, why does it matter if the dress is "unworn, unwashed, and unaltered? For real. It's such a bunch of lies and BS!

So basically they want me to pay to ship it back to China, and then only give me a 40% refund. What am I going to do with that refund? I might as well keep it at that point. Their customer service team (mostly "Jackie" who I spoke to) is condescending and snotty. And they still are refusing to give me a freaking refund, for freaking $70. That is just absolutely unacceptable.

So I'm sharing this with everyone so everyone knows Not to buy anything from this lying website that does not uphold their own promises and policies.