The Honest Company

The second time we buy products from Honest and second time we are having issues with the products! The last one is pretty funny. It was swimming diapers which are supposed to change colors and have some cartoons appearing on them when they get wet, nothing ever but Appleseed, and the quality is poor so they couldn't resist very well once wet! Products are not cheap, so never again!

Bottom Line: No, I would not recommend this to a friend

We have been with Honest for over two years, and have been generally happy with the products. The diapers do leak, and it's a little annoying to need an "overnight" diaper and a "regular" diaper. That said, we recently decided to switch over to Parasol for one reason - Honest Company lied to us.

This morning (Friday), I received a notice that they're voluntarily recalling their wipes. I understand that things happen from time to time, but I found it completely odd that every single item that contained wipes was out of stock. So just before advancing our next bundle and ordering a new bundle for our baby coming soon, I specifically reached out to customer service on Wednesday (less than 48 hours prior to the recall notice) asking if the inventory issues were happening because they were considering a recall. The agent specifically mentioned that they were not and that the issues were due to manufacturing delays, which was obviously false.

I can't imagine that they weren't aware of the mold problems with their wipes at the time they lied to me. They should've just said that they were looking into the issues and while they weren't able to comment yet on a recall, it isn't "off the table." Anyway, I don't like being lied to, and my expectations of honesty from a company that is called "honest" are very high!

We've tried the Parasol products before, and they're great, and comparable price wipes. Their wipes are significantly better, and their travel wipe packs are a much better size. So we're taking our business there!

Bottom Line: No, I would not recommend this to a friend

I ordered the newborn baby girl bundle trial as well as the essentials trial kit. I was excited to pick out my designs for my baby girl and made sure to double check that I ordered the NB size so we can try them when she arrives.

I just received my trial package in the mail, and the order summary is correct, but the actual diapers they sent me are size 3, 16-28 pounds. Also, none of the prints I chose were in the kit, and one of the prints has a skull and crossbones on it which I find very harsh for a diaper print. I also tried some of the essentials kit and didn't like the smell of the lotion and soap.

The only reason I gave them two stars is because the woman I spoke to in customer service was able to cancel my subscription and send me out the correct diapers I ordered. I will not be buying from this company again.

Bottom Line: No, I would not recommend this to a friend

It started out good. They have nice, full-size products, but the website is very confusing to make your future bundles and delivery dates. I scheduled for one bundle to come, and it came, but then it showed that a second duplicate bundle was scheduled to come out and I was charged for it. Customer service is difficult to get through to, and there is no email service. I canceled my subscription, as I don't want my account continuously overcharged.

Bottom Line: No, I would not recommend this to a friend