Luminess Air

If anyone has been a victim of this company like me, you need to come forward and initiate a movement against this company. I cannot believe how he can be so legit to steal people’s money like that. And nobody said anything. It’s shameful and we need to stop it. We have to come together to do something. Enough is enough.

Bottom Line: No, I would not recommend this to a friend

Seeing it on TV, I gave it a try. I regret it and want to be sure you don't get involved.

First off, it is a club, they do not tell you that. I found out when I started to research it, called and canceled. I was told it was on its way but encouraged to try it. I did and it was sheer garbage. The makeup hid nothing, made me look older, and in fact, the colors never seemed to be able to mix well. Then to top it off, I told them I wanted to return what I had - they wanted me to pay to return it. Wow, it would have cost me more money and almost as much as to keep it. I told them to pay for it with a prepaid label, I called my bank and it is charged back. Now get this folks, they want to put me in collections for $27, right, yeah $27. To that I say "go ahead, try it!"

I reported them to the FTC and will do whatever I can to let people know what a load of crap the product is and the company is even worse.

Bottom Line: No, I would not recommend this to a friend

I returned my system unopened, did not even use it! A month later I’m getting harassing phone calls because my payments aren’t going through. I canceled the system and mailed it back the beginning of January. I lost my tracking slip with the tracking number from the post office. The postal service can’t go back that far. So because I can’t produce a tracking number they don’t believe me that I mailed the system back, they are continuing to charge me and threatening to put it on my credit. I asked several times to speak to a supervisor and I was hung up on twice! I also was promised once to have a supervisor call me back. Never received that call. I returned their system and now I’m being harassed! I can’t even get someone in management to talk to me. They need to get it straight and stop harassing innocent people!

Bottom Line: No, I would not recommend this to a friend

I purchased the whole kit a few years back, even though my skin tone is light, the light makeup did not cover as expected, it also does not help fine lines or wrinkles, and I instead needed one up (medium). Also, after a few months, I started having problems with the sprayer not working, locking up or overspray, and I did keep it very clean as recommended. But I could not get it replaced or would they help me in exchange, or even send me new parts. But because it does make your skin silkier, I decided to purchase a second one, after a few months once again I started having problems with spray head, as I started looking around for a replacement parts, I found that not only does everyone else offer the same kits for 20%-50% cheaper, their machines work and last much longer, the makeup seems a darker shade, not to mention a better warranty and replacement parts. Amazon offers the whole kit for $99 and will exchange any parts for the first year. I was able to replace the whole spray head for only $28.00.

Bottom Line: Yes, I would recommend this to a friend

Traveling I was told to remove my ziplock makeup bag at the airport and consequently left it, so I purchased Luminess in a hurry. It never arrived because my email to change the address from my credit card address was very difficult. Needless to say, I had to purchase my Clinique, I never used the makeup and arrived home too late to even return it by the 30-day deadline, then was repeatedly charged $50 three times! That's three more times and never even used it! I'm unable to return it and now have all this cake makeup that's useless.

Bottom Line: No, I would not recommend this to a friend

When I purchased the Luminess Air system in November, I was very specific about not wanting to be involved in any membership. I waved the $39 trial and purchased the machine outright for $198. On January 4th I was charged $41. I immediately contacted them via email regarding what I assumed to be a mistake. Never heard a response. Five days later I was charged another $39. Another email went out. No response and no phone number was provided to call directly.

I contacted PayPal and had them block Luminess Air as they were making fraudulent charges. Which they did. I am now being bombarded with emails threatening collections for services I never signed up for.

The last email finally included a phone number. The customer service agent stated I now owe another $80 which will continue to acquire $20 late charges if not paid.

I stated that I did not sign up for the membership and that I paid for the equipment outright and he stated that "I had no clue what I was signing up for" and I still owe. This is a very dishonest company and I will never do business with them again. I hope you can save consumers the trouble I am dealing with.

I have filed a complaint with the BBB in regards to their false advertising and horrible customer service.

Bottom Line: No, I would not recommend this to a friend

I responded to their advertisement for a special offer and a 30-day free trial. Before receiving my shipment, due to financial difficulties, I had to cancel the order. When the box came in, I called the company and got an RA number which is required to return the product. I returned the box unopened back to the company through USPS on January 4th. Since then they have charged my credit card five times for a product that I don't even have. Their "free trial" has now cost me over $150.00 and I have had to close my credit card to keep them from charging me further fees. Customer Service and the whole experience has been a nightmare.

My advice to anyone considering dealing with Luminess Air is to RUN the other way and don't look back.

Bottom Line: No, I would not recommend this to a friend

First they told me they would ONLY charge my card the $1 to make sure it was a good method of payment. Well, they charged it a dollar and then $29.99. I got the product quickly plugged it in after watching the tutorial and did all I was supposed to, and the machine doesn't work! No air pressure, no sound, nothing! This is going to be a nightmare to return if all the reviews I read are accurate. Not fair. Why send me a product that does not even work, and honestly, it looks dollar store quality makeup and the machine. I am not happy.

Bottom Line: No, I would not recommend this to a friend

Please, anybody thinking of buying this product will be ripped off. It was one price for the special offer, then they kept billing month after month. You will pay over $200.00 for a machine you can buy at the hobby store for around $19.99.

Also, try getting it canceled, a real JOKE.

Do yourself a favor and RUN from this company!

Bottom Line: No, I would not recommend this to a friend

I have called three times and sent emails to cancel this crap and they still take money out of my account! Buyer beware!

Bottom Line: No, I would not recommend this to a friend

I responded to a "special deal," offering the system for $19.95. After the system and free gifts are received, I noticed the fine print that stated that I would be billed an additional $39.99 for the next four months for payment of the system. If it sounds too good to be true, it probably is. I am in the process of trying to return the system and gifts. They require the original packing slip to even accept the return, and all packaging or they state that they will charge a restocking fee. They make it very difficult, even though they say they offer a 30-day money back guarantee. Be aware!

Bottom Line: No, I would not recommend this to a friend