Amanda H.
Amanda H.
MassachusettsMember since February 2019

Reviews (1)


    • Mar 1, 2019
    • Verified Reviewer

    Luminess Air

    Nice product, bad company

    Overall Experience:

    When I purchased the Luminess Air system in November, I was very specific about not wanting to be involved in any membership. I waved the $39 trial and purchased the machine outright for $198. On January 4th I was charged $41. I immediately contacted them via email regarding what I assumed to be a mistake. Never heard a response. Five days later I was charged another $39. Another email went out. No response and no phone number was provided to call directly.

    I contacted PayPal and had them block Luminess Air as they were making fraudulent charges. Which they did. I am now being bombarded with emails threatening collections for services I never signed up for.

    The last email finally included a phone number. The customer service agent stated I now owe another $80 which will continue to acquire $20 late charges if not paid.

    I stated that I did not sign up for the membership and that I paid for the equipment outright and he stated that "I had no clue what I was signing up for" and I still owe. This is a very dishonest company and I will never do business with them again. I hope you can save consumers the trouble I am dealing with.

    I have filed a complaint with the BBB in regards to their false advertising and horrible customer service.

    Bottom Line: No, I would not recommend this to a friend

    80 people found it helpful

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