Rocket Mortgage

  This company has claimed this profile, is getting alerted on any new customer reviews entering this page, and may engage in dialogue with its customers to address their matters.

Companies cannot pay money or provide goods in order to remove or alter customer reviews.
Rocket Mortgage

Overall Rating

4.5

713 Customer Reviews

Summary

Rocket Mortgage has an excellent reputation for customer service and ease of use, as well as a unique in-house mortgage for which you can choose the length of repayment.

Write a Review

Customer Reviews

4.5 Stars out of 713 Reviews
5 Star:79% 4 Star:7% 3 Star:3% 2 Star:2% 1 Star:6%
89% Recommend This Company
Start your review of Rocket Mortgage:
Sort Reviews By
This company is actively collecting reviews from its customers. All reviews submitted are subject to moderation and approval to ensure they meet our Review Guidelines.

Posted on Apr 11, 2019

Great!

By Sandra S., Prior Lake, MN, Verified Reviewer

They always kept me in the loop and were always available to answer any of my questions. They were fast, efficient, and friendly. I have never worked with a company that made promises and delivered those promises faster than promised.

Bottom Line: Yes, I would recommend this to a friend

Posted on Apr 9, 2019

Experience

By Melinda S., Halifax, PA, Verified Reviewer

From start to finish, Rocket Mortgage was wonderful to work with. My husband made the soft inquiry about refinancing, gave them the terms he would need to do the loan, and they worked everything out. The process was easy, and everything was done online. An appraiser was sent to our house, and our house was appraised for just about what we expected. We got the interest rate we wanted, and negotiated the closing costs. Once approved, an agent came to our house one night after work, and we signed the paperwork. Voila! That was it! Thank you, Rocket Mortgage!

Bottom Line: Yes, I would recommend this to a friend

Posted on Apr 7, 2019

Outstanding

By Elizabeth C., Godley, TX, Verified Reviewer

Our loan specialist was extremely helpful. Was very patient and answered all our questions in a timely manner. Walked us through the process and cleared all of our anxieties about buying a home. My husband and I both work and required after-hours assistance as opposed to going into a traditional mortgage lender. The ability to complete the entire process after hours with the exception of closing was a great plus for us. Thank you Rocket!

Bottom Line: Yes, I would recommend this to a friend

Posted on Apr 1, 2019

Rocket Mortgage is the best!

By Mary M., California, Verified Reviewer

Refinancing with Rocket Mortgage is pretty much all online, which is sooooooooo easy! But it is easy to talk to real people too, if necessary, who are extremely nice, efficient, and customer oriented. It is fast, easy, and efficient!

Bottom Line: Yes, I would recommend this to a friend

Posted on Apr 1, 2019

Fast and friendly

By Kathy W., Pueblo, CO, Verified Reviewer

Very friendly and helpful. They answered all my questions efficiently and courteously. Of course I had my doubts, but like they explained, they will not loan you money that you can’t afford to pay back.

They never pushed me, let me make up my own mind, which I greatly appreciated.

I got my loan within three weeks, which I really appreciated.

I would recommend them to all my family and friends, for I truly respect honesty and respect.

I even had a choice to where I wanted to sign the final documents, which made it so much easier.

Thank you again for making my life more pleasurable.

Bottom Line: Yes, I would recommend this to a friend

Posted on Mar 30, 2019

As easy as buying a car

By Lacey P., Pittsburgh, PA, Verified Reviewer

When my husband and I were blessed with a second pregnancy only months after the birth of our daughter, we realized that we would need to upgrade our 2-bedroom house sooner rather than later.

Having bought our house only three short years before, the memory of the home-buying process was still fresh. I dreaded doing it again. We had gone with a local lender who was associated with our real estate company. The loan process was stressful and, over those few years, our loan had been sold and resold time and time again causing us to have to set up a new account after new account.

I had seen commercials for Rocket Mortgage on TV and decided to reach out to them when we had finally found the home we wanted to raise our daughters in. Our mortgage broker promised that the process would be as easy as buying a car. I didn’t believe him fully at the time, but he ended up being right. Everything was done through an online portal so we could take care of uploading and signing documents on our own time as opposed to having to go to an office somewhere. The loan processor was friendly and supportive and was with us every step of the way.

While the home buying process is not without stress, Quicken made it as easy and stress-free as possible. I am so glad we decided to use Quicken for our home purchase.

Bottom Line: Yes, I would recommend this to a friend

Posted on Mar 25, 2019

Home refinance

By Timothy M., Colorado, Verified Reviewer

I was impressed with the refi process from Rocket. The online process was user-friendly, and when I had to speak with someone they were very helpful and courteous. The closing was seamless and timely, it took less time than I expected.

Bottom Line: Yes, I would recommend this to a friend

Posted on Mar 25, 2019

Refinance to consolidate debt

By Samantha S., Moxee, WA, Verified Reviewer

All communications were timely and clear. The process was straight forward and efficient but still felt individualized to my needs. A very positive experience and the outcome was exactly what I had hoped for.

Bottom Line: Yes, I would recommend this to a friend

Posted on Mar 18, 2019

Easy and fast

By John G., Marietta, GA, Verified Reviewer

After starting initially with another lender who started requesting documents we knew were not necessary to be scanned and uploaded and then returning them back to us for more information, we started to get worried that they were not up for the challenge of meeting our quickly approaching closing date. We contacted Rocket, who approved us through underwriting in under 24 hours using just some easy online tools to verify our assets, employment, and tax history. We were sitting around for over a week with our clear to close before our closing date. We closed on our new home at the closing table in 7 minutes. Would definitely recommend.

Bottom Line: Yes, I would recommend this to a friend

Posted on Mar 17, 2019

Amazing customer service

By Joseph H., Waukesha, WI, Verified Reviewer

Rocket Mortgage was so easy to work with to get our house refinanced. They were personable and very friendly and helpful. When we had questions, they were answered immediately. We had one issue which we discussed and resolved quickly and easily. I highly recommend Rocket Mortgage!

Bottom Line: Yes, I would recommend this to a friend

Posted on Mar 15, 2019

New home purchase

By Karin M., Missouri, Verified Reviewer

This is the first time I applied for a home loan online. The people at Quicken Loans were very patient with me and my lack of technology skills. This was a great experience, and everyone I dealt with was very knowledgeable and courteous. They made the process easy. I would highly recommend Quicken Loans to anyone with home buying needs.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted
Showing 496-506 of 713

Our Promise to You

In order to safeguard you and ensure helpfulness and relevance, our compliance team manually assess every customer review before it goes live.

We have a zero-tolerance policy for fake reviews, and companies cannot control or alter any reviews at any time.