Smileactives

After trying the product for a month a surprise replacement product arrives. It is part of an ongoing subscription which I had not agreed to purchase.

In addition, the website contains no way to cancel an order.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

Would never do business with the company again, beware of their policies. Haven't even used the product long enough to be sure it works and they are sending a 3-month shipment without notice. They will charge the shipment in 3 successive months, if I return it, the shipping and handling deducts 1/3 of my refund.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

Two points:

1. Product does seem to brighten teeth after the first month of "Free buy one get one free Trial for 19.99..."

2. Feel scammed that the free trial was not really free - but is going to cost me $74.00 + change; because I was UNKNOWINGLY "auto-enrolled" without my permission at the outset. Used a service to pay the $19.99 + shipping + tax...and cannot easily remove my payment method to TERMINATE THIS SUBSCRIPTION.

DUNNED AGAIN TODAY FOR $49.07 I DO NOT FEEL I OWE.

Keeping product because I will not pay return shipping...

Order at your own risk!

Bottom Line: No, I would not recommend this to a friend

The way this company misguides people about how they do billing is quite a racket. What is unclear is that when you make your initial purchase, you are automatically made a member. Then try to cancel and you are informed that you have a balance over $70. It’s disgraceful.

Bottom Line: No, I would not recommend this to a friend

I ordered and paid for the samples, believing that if I didn't want any more of their product, I could cancel and not be billed for more. I didn't see any difference so I contacted them to cancel any further orders. This is what was sent to me:

"Here's some information on how our billing process works: when you place an order for an introductory kit at the special low member price, you also enroll in our convenient replenishment program. After the initial order, you'll be sent an Extra Large shipment of our amazing Smileactives products. For your convenience, you are billed in three monthly installments instead of paying the whole amount at one time. As part of your member benefits, each installment is the same low price as your introductory kit. Your last shipment was on 3/25/2020 with a total cost of $72.60. There is a balance of $48.07 which will be charged on the following dates: 4/25/2020 - $24.04, 5/26/2020 - $24.03."

I told them, "You people are pretty slick and sneaky. The way you charge and the amount you charge was not explained very well, if at all. If I had known about how you do business, I wouldn’t have purchased any of your products in the first place."

I'm going to contact the BBB and tell them what a scam they are pulling.

Bottom Line: No, I would not recommend this to a friend

Tried this product for 2 weeks and saw no difference whatsoever in this period of time. Rather than experience more shipments or auto-billing, I called to cancel. The representative offered me more time to try the product (called in March), they offered to extend MY trial use of the buy one get one free until May, and I was told the product really takes 60 days to try and see results. I was promised no further shipments or billings would occur (my account remains active but postponed). The customer reviews I am reading here now has me very worried that I was just lured into a condition whereby no matter what I discussed, and no matter what they assured me on the phone, I'll experience future billings whether additional product is mailed out or not. I plan to call back and just outright cancel. These practices seem very shady to me and I don't want to play that game. I'd gladly pay for a desirable working product, but not a money auto billing scam. If the product takes 60 days to work, then why don't they give you 60 days rather than 30 days to try it before future shipments and auto-billing at $59+ per month?

Bottom Line: No, I would not recommend this to a friend

The cost for one 3.8 oz tube is not $35. That is a big fat lie. For one 3.8 oz tube you are billed $22.94 each month over a period of 3 months. So that one 3.8 oz will cost you $68.82. I am filing a consumer fraud complaint with my state.

Bottom Line: No, I would not recommend this to a friend

Not only are these people dishonest and deceitful, but the product is a ripoff - doesn't work, period! I hate people that sell you a low price entry and not disclose that you just signed up for auto-billing for the next 3 months. If you were that confident in your product then people would rebuy - but no you have to be dishonest to sell the junk.

Bottom Line: No, I would not recommend this to a friend

Don’t do business with this company, smilactives. It is a real mission is to take your money by contradicting everything they say. I received my package on 11/02 and started using it. I’ve seen NO significant change on my teeth. Since I had a 60-day money-back guaranty to try it, I thought why not. WRONG! After 30 days of you receiving this product, they are already sending you a full-size supply for $59.83, whether or not you want it. I called customer service, my account has been canceled, no future product will be sent (I pray this is true), but the full-size bottle of $59.83 can’t be canceled, although it’s not shipped out yet it’s impossible to stop this shipment. I was told the charge of $24.95 is not the full charge; it’s just a charge to be sure there are enough funds in the account, before the package is sent out. The charge of $59.83 is the final amount. So although the package has not shipped out and the $59.83 has not been charged, it cannot be canceled. Don’t get this product it’s a gimmick. This company is just after your money, it’s a scam.

Bottom Line: No, I would not recommend this to a friend

I received my first offer of buy one get one free and had 60 days to try it. They sent another package within 30 days and billed me again. I immediately called their customer service and they reassured me this would never happen again, and that my account was canceled. Yet here we are again, another month and another auto-billing charge. I went to my PayPal account and settings and then payments and made sure that I canceled any auto-billing - hopefully, this time it works. I would not trust or buy from them: it is a recurring auto-bill scam. I state this because I spent a good amount of time with their representative by phone canceling any future payments in September of 2019.

Bottom Line: No, I would not recommend this to a friend

You are a ripoff! I saw your ad on TV and thought I was placing a one time order for your product. Three weeks later I check my bank account and find more charges so I contact your customer service department to cancel and I find out that not only did you charge me approximately $ 20, I'm informed that you'll be charging me an additional $40. I NEVER ASKED FOR ANY MORE PRODUCTS FROM YOU. Then I'm told that I have to return the shipment that I didn't ask for and pay for shipping and then 2 months from now I'll get a refund. You should be required to notify people when the original order is placed about reoccurring charges, but then you probably wouldn't sell anything. Not only am I dissatisfied with your product but using a "BAIT AND SWITCH" is a disgusting way to run your business. You should be shut down and fined.

Bottom Line: No, I would not recommend this to a friend