Rocket Mortgage

This is my second loan with Rocket. The first one was so easy, quick, and efficient, with excellent communication. This time, not so much. I don't know if it was due to COVID, or what, but the communication was bad - I would get different answers to my questions, was asked for documents that didn't pertain to my situation multiple times until someone finally acknowledged that I couldn't provide financial documents for the company I work for. Even the closing was bad - we scheduled it, weren't sent the dashboard website link, it was canceled after having been delayed two times, due to "technical issues" getting the docs to the title agent, and finally took place 8 hours after it was originally scheduled, with me having to text, email and call to get it figured out. The final person from Rocket that I dealt with was great.

Length of Use: 1–2 years

Bottom Line: No, I would not recommend this to a friend

Was overall a pleasant experience. It can be an anxious process during normal times. Adding in extreme market volatility and pandemic issues made it that much tougher. Christian was helpful and attentive throughout which made all that easier to deal with.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Impressed with the efficiency of all handling our loan! They made it easy and kept us up to date and checked in to make sure we were doing all necessary for the process.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

We will have to say that after this loan I would recommend Quicken Loans and Rocket Mortgage to everyone.

Joe Malek was a pleasure to work with. We KNOW he is saying that was the hardest loan to get finished and is probably saying not another call from them. But he answered each and every call and tried to make everything run smoothly.

He has the knack of making all is right in the world. He has a great personality over the phone. He laughed with us and cried with us but all came out right in the end.

He was professional in every way and is a great asset to your company.

If any of our friends or neighbors ask we will recommend him and his team to them.

Thank you.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

We were just looking for a new home while on vacation in Florida and a great opportunity presented itself sooner than we thought. Contacted Rocket as I have my current home which I am keeping with Rocket Mortgage. They qualified me within hours and we bid on this home without a real estate agent. We had a long lead time to close due to COVID-19, as the seller had to find a new home. Rocket worked with us and their support with out an agent was fantastic. All started on February 27th and closed on May 20th and at a great rate.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

It was excellent! Everything was so easy. Everything was done online except for one visit to our home from a Notary. We received regular updates online and was given to opportunity to call if we had questions. I would highly recommend this service to our family and friends.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I had a very good experience with Quicken and Rocket Mortgage. I saw the advertisement and have been preparing to purchase a home but didn't think I was quite ready. However, something told me to just give it a shot and see what the professionals had to say. I was quickly responded to and all of my questions were answered professionally and promptly. I was approved and the process began! I closed on my home last Friday and I couldn't be more elated!

Bottom Line: Yes, I would recommend this to a friend

From the initial question on a rate to the final closing, Quicken/Rocket was on top of all the details, and as long as you provide the needed information this was FAST for a home refinance.

Even with the pandemic going on the whole process was done in under one month.

Bottom Line: Yes, I would recommend this to a friend

It was a pretty easy process. The pandemic caused delays of course but really once we submitted all the requirements we just sat back until they called to schedule the closing. They kept us informed on where we were in the process.

Bottom Line: Yes, I would recommend this to a friend

From the moment we started the application process to the date of closing, the customer service level was outstanding. The loan officer and customer service reps were friendly and well informed.

Bottom Line: Yes, I would recommend this to a friend

This was our second home purchase we used Quicken Loans to secure financing, and the services provided were even more exceptional the second time. Customers for life! We would highly encourage their services to anyone looking to purchase or refinance a home (we have done both).

Bottom Line: Yes, I would recommend this to a friend