Ann B.
Colorado Springs, COMember since June 2020

Reviews (1)


    • Jun 18, 2020
    • Verified Reviewer

    Rocket Mortgage

    First experience was better

    • Length of Use: 1–2 years
    Overall Experience:

    This is my second loan with Rocket. The first one was so easy, quick, and efficient, with excellent communication. This time, not so much. I don't know if it was due to COVID, or what, but the communication was bad - I would get different answers to my questions, was asked for documents that didn't pertain to my situation multiple times until someone finally acknowledged that I couldn't provide financial documents for the company I work for. Even the closing was bad - we scheduled it, weren't sent the dashboard website link, it was canceled after having been delayed two times, due to "technical issues" getting the docs to the title agent, and finally took place 8 hours after it was originally scheduled, with me having to text, email and call to get it figured out. The final person from Rocket that I dealt with was great.

    Pros and Cons:

    • Online dashboard
    • Easy payment online
    • Bad communication
    • Asking for a P&L statement from my employer
    • Making me load the same documents multiple times

    Bottom Line: No, I would not recommend this to a friend


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